How to do a good job in environmental management of residential quarters

Site management personnel can go to the site, close to the site, close to the owner and close to the employees. On-site management personnel mainly work in the field, solve and deal with various problems in combination with the actual situation, and organize, coordinate, supervise and guide various departments to effectively implement various instructions. On-site managers can promote communication and cooperation among supervisors, departments, posts and service centers through walking management, holding on-site meetings and organizing various activities. Through the re-integration of on-site management services, unnecessary duplication of work will be reduced, and a pragmatic, integrated, controllable, compliant and collaborative on-site management service team will be gradually established.

There are many problems in the on-site management of residential quarters, and they are repeatedly banned. First of all, the basic management work is weak, managers' awareness of observing standards is weak, and a large number of routine work standards are abandoned, which makes the existing management system lose its restrictive role and leads to repeated problems; Secondly, there are some on-site managers who are not enterprising in thought and their work is stagnant, which leads to many "no problems" appearing repeatedly; Thirdly, the quality of some owners is really low, and uncivilized and irregular behaviors occur frequently. This requires property management personnel to go to the scene to master these problems repeatedly.

Standards are the best way to do things, and property services should be carried out in accordance with a series of standardized processes. Standardization includes standardization of operation and standardization of workflow. The former refers to specific operations and inspection operations, while the latter refers to the business connection and workflow between functional departments. In order to standardize the field management, it is necessary to compile the Field Management Operation Manual (www.chinatpm.net) to standardize, evaluate and check all the work and improve the standardization level of field management. If "five presses, five operations and five inspections" are adopted, that is, according to procedures, lines, standards, time and coordination instructions; What to do, how to do it, when to do it, according to what process, and to what extent; Who will check, when and what to check, what is the standard of inspection, and who will carry out the inspection results.

Repeatedly grasping is to pay close attention to basic management, constantly meet the basic needs of owners, do routine work, solve frequent problems with routine systems, and prevent problems from accumulating or even causing serious consequences. At the same time, property management enterprises must also overcome managers' complacency, constantly put forward new goals, and constantly increase their motivation, which requires the implementation of standards through the long-term mechanism of daily management. For example, on-site management of sanitation work: 1. Inspection and supervision: daily inspection, daily inspection, weekly inspection and monthly inspection, and consultation with the owner; 2. Discipline and summary: daily discipline, weekly summary and monthly summary; 3. On-site monitoring: the cleaning supervisor is equipped with a telephone, and the management office can contact him at any time, and the supervisor must be on call; 4. Personnel control: Cleaners should work within the designated work scope, and must not leave their posts without authorization, and obey the deployment and command of the supervisor.

Grasp the key points, first, constantly meet the variable needs of owners. For example, the garbage disposal demand of the owner's house, when the garbage buyers in the society buy garbage in the community, it is easy to cause noise to disturb the people, and the items of the owner's house are also at risk of loss. The property management company can set up a waste recycling team and make an appointment for home recycling; The second is to collect the potential demand information of the owners through return visits and symposiums, so as to continuously meet the safety, cultural and psychological needs of the owners. For example, during the Spring Festival or other important festivals, the property management company can post couplets and warm safety tips on the unit door; The security guard sent the night shift worker home and sent a love umbrella; Organize property managers with certain quality to start some free training and community cultural activities; Open up a corridor cultural corridor; Issue magazines run by enterprises, etc.

Grasping improvement is to improve the "short board" of on-site management of management office. According to the barrel theory, to improve the overall level of on-site management, we must grasp the weak links that limit the overall level, such as grasping some small things with trends, the skills of on-site employees and unreasonable processes.

Everything in the on-site management of the community is not isolated. Grasping one thing can bring together many things around. As a site manager, you should have the tenacity to grasp one thing to the end, grasp a pattern from beginning to end, and then extend this pattern. Grasping the little things that are tendentious can get twice the result with half the effort.

Property management can gradually cultivate field management personnel into compound management talents with comprehensive management skills by summarizing and exchanging field management cases and rotating field management positions. At the same time, the property management enterprises should also provide on-site management personnel with operational skills training, and take the following measures: 1. Set an example of on-site management and call on everyone to learn; 2. Using digital cameras and digital video recorders, the image data of the service process of the on-site management personnel are recorded and edited into special topics, and the management personnel organize everyone to watch and compare, summarize and exchange experiences and lessons, and improve their operational skills; 3. Through on-the-job training, counseling and daily training, the on-site management personnel can do three jobs at one post.

The optimization of on-site management process in residential quarters is to constantly apply good working ideas to the process. The first is the process optimization within the department, such as the integration of work content. Maintenance personnel should bring a patrol record book when they go to repair, and record the problems on the spot by the way. In order to reduce the disturbance to the owner during the return visit, the return visit shall be conducted at the same time as the on-site maintenance is completed; Secondly, the process optimization between departments, such as the cooperation between posts, the cleaners find, record and feedback the maintenance problems in the corridor in time when cleaning the corridor every day.