Summary of customer service probation period

5 pieces of customer service probation work summary

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Let's summarize the work of customer service probation for everyone, hoping to help everyone!

Summary of customer service probation (selected articles 1) The days are passing faster and faster, especially after I came to work in the probation period of _ _ real estate company, I can't wait to break one day into two. But this is impossible, so I can only cherish every day spent in the probation period. Now, I have finished my six-month probation. Facing the past six months, I have no regrets. I only have a lot of nostalgia. So I'll write a summary of this probation period and become a full member with the leader.

Since I missed it, that means I still have expectations. This is indeed the case. I look forward to the day when I come to work in the company every day. I look forward to the excitement and excitement after each work. I look forward to the day when I discuss the plan with my colleagues and work overtime. These days have given me the motivation to live and the courage to face difficulties and challenges. Can't this prove my love and loyalty to this job?

During the probation period, my job is to be responsible for some work of the company's front desk customer service. Although this job is not complicated, I like it very much. The first thing to do when you come to the company every day is to remember your responsibilities. First of all, clean up the post area at the front desk, distribute the documents of various departments, and tidy up all the things of the company. Then stand on your post again and greet customers who come to consult questions and handle business with a good attitude and warm smile. Facing their questions, I want to answer them professionally and serve them patiently. Give them the best experience and feelings.

In addition, our customer service not only receives customers, but also makes _ _ return calls and sales calls every day. Faced with the requirements of this task, I also completed it wholeheartedly during the probation period. Although the performance has not yet reached the standard, every time I finish a performance, I feel a sense of accomplishment.

Maybe my ability is not as strong as other interns, maybe my experience is not as much as my predecessors, maybe I am not good enough and witty enough, but I think this is only temporary, and time will change all this. And I believe that as long as I am willing to work hard and make progress, then these are not problems. I just lack a platform and an opportunity. And the company happens to be my platform and opportunity, so I hope the leader can give me the opportunity to become a full member, so that I can realize my dream, self-worth and self-breakthrough. I have confidence, perseverance and patience. I will stick to it. I believe my future in the company will be bright.

Summary of customer service probation (Selected Part II) It has been more than two months in a blink of an eye, and all the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning until now I can handle some things by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems.

There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!

Our supervisor always tells us that we go to work, not to say that we want to get _ _, but to find a sense of belonging and honor in our work! Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although it is only _ _ yuan, it is only natural to pay the property fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I have learned during this time. I can't just go out to work and study, but also need to create value for the company. Although I came to the Trust Service Center on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is Xinfu Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the questions raised by the owner, register them completely, handle them in time without omission, and ensure the return visit rate of _ _%. When the master left, he stood up and said, take your time. Welcome to come again! "

If you can't voluntarily do the following punishment according to the above, you will be fined _ _ yuan, clean the whole corridor and use the off-duty time!

Summary of customer service probation (Selected Part III) First of all, I am very glad to join _ _ as a member of _ _, and I also thank the company leaders for giving me such a platform.

20 years 10 month, with a new dream and a new starting point, I came to a brand-new environment, joined a brand-new company and started my brand-new hope. I changed from a skilled salesman to a customer service specialist. Based on my knowledge and familiarity with real estate and my original experience, I can quickly enter the role when I join the company and do everything assigned by the company leaders seriously.

1. As a customer service specialist, my daily duties include:

1. Owner's telephone return visit questionnaire survey;

2. Apply for the annual card of the owner's ecological park;

3. The host sends flowers and greeting cards by phone every birthday;

4. When the customer service center holds the owner's value-added services irregularly, it will call for activities and sort out the list of activities (such as brand lines and barbecue trips);

5. Electronic devices such as outdoor large screen changing, indoor music LED screen and electronic area bitmap of the business department are turned on;

6. When the company holds marketing activities such as warm-up matches every week, strengthen and assist the planning department to sign invoices for activities;

7. Handle the reply operation of the background information message of the company's official WeChat account, and support and assist other department personnel at any time;

If you haven't done copywriting, you won't understand the hardships and gains of this copywriting. After all, there is no real right to speak without personal practice. Before I switched to be an account specialist, I used to think that this position must be very idle, it looked so inconspicuous and didn't make any special contribution. If I hadn't had more time to finish my life's work, I might not have chosen this job resolutely.

But when I chose this one, I found that I still spent all my time and energy to do it well. Because I want to do everything well, even trivial things, I only do it for my own heart. I am also glad that I chose this position, which made me understand some truth again. Any choice, as long as it is what I want, is worthwhile, and then I just need to do my best to enjoy the happiness brought by every day. Any humble person will exert his invisible and inexhaustible power in a company organization, just like a screw, which is small but indispensable.

Second, the problem.

Two months of customer service let me personally experience this seemingly insignificant but meaningful thing, spread the company's vision and good mood to customers, and let customers' trust be sincere, enthusiastic and responsible by the company. My focus is on the telephone survey of the owner's return visit and the telephone greeting of the owner's birthday. I got a lot of useful and harmful information from every phone call the owner made. Customers will tell me their true feelings and thoughts, and I will record their feedback at the first time. Some of them are very satisfied with Xiangyuan's main business, and they will bring a new round of recommendation and new interested customers. What I have to do is to give feedback to the first-line sales and real estate consultants at the first time, and they will contact the customers at the first time.

Of course, every company is not perfect, and there are some problems. Customers will accuse me of many problems and troubles on the phone. What I have to do is to listen to customers' complaints patiently and try my best to give a reasonable explanation from the company's point of view to appease customers' emotions. Then feed these questions back to the company leaders, hoping to play a role in the subsequent improvement and development of the company.

As the name implies, "customer service" is to serve customers and belongs to the after-sales link of real estate companies. Compared with the previous sales, there is nothing to show off. As long as the house can sell well, everyone is proud of it, but why do customers have to choose your house? At this time, the after-sales customer service of the real estate is highlighted. If the after-sales customer service is meticulous and outstanding, the good reputation of the owner will undoubtedly directly promote the secondary sales, just like a food chain, but it is a virtuous circle. Every department and everyone in the company has his reasons for existence and the results of his existence.

Although I do everything seriously, there are still some shortcomings. I need to learn new knowledge and know more new skills, so as to better serve the company and make myself a better person. I also hope that the company leaders can give me new instructions and guidance. In view of the situation I have come into contact with, I suggest that the company advocate that all departments must communicate and understand cooperation in a timely and effective manner to avoid information asymmetry.

At the X-quarter swearing-in meeting of the company, the leaders touched a few words in their concluding speech:

"Buy _ _, settle in the ecological park", "A day's work lies in the morning, work hard, and the sword means X billion"

"The market never needs to be perfunctory and explained. It just needs to believe that it will go straight ahead, clear every mountain and bridge every water."

"Dreams are a person's greatest emotion"

I am very young, but I also have dreams. It is said that nothing is difficult in the world, and I am willing to enjoy the opportunity to shine and heat in this dream-making process, and I can gain health, wealth, happiness, hugs and people.

Summary of the probation period of customer service (selected article 4) After the property was formally established in _ _ _ _ _ _ _, I took over the work of customer service foreman in the customer service department of _ _ _ _ _ _ _ _ _, and was responsible for the management of the customer service group, cleaning group and maintenance group. It lasted for 7 months, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In these X months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, regulate behavior. Strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, is on temporary duty.

2. For the residents, the customer service shall follow the requirements of the central procedures, and execute the working procedures such as being polite to others, resolving conflicts, serving with a smile, and praising in time.

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly.

2. Establish a daily cleaning and maintenance checklist, and keep a log of handover work.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employee's report, summarize, comment and induce the tasks completed in the previous stage, assign new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, report to the supervisor in time and ask for instructions.

4. Monthly statistics of home phone calls and visits. X incoming calls were received, including X inquiries from residents, X suggestions, X complaints from residents, X public maintenance, X on-site maintenance, X other services and X favorable comments.

5. handle x community id access cards, x car cards and non-motor vehicles.

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and a * * * X box. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Deal with the problems of house repair and public * * * area repair in time. In half a year, the number of on-site maintenance services is as high as X pieces, and the number of public * * * areas is X pieces. There is a large amount of maintenance in the community and few technicians, which requires comprehensive technicians, but also undertakes night maintenance and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our host always has a ladder in one hand and a bike in the other. From one house to another, he always smiled warmly and explained and publicized the maintenance knowledge seriously. _ _ Master "violated the rules" again and again to cooperate with the owner to buy materials (we generally require the owner to prepare materials himself), and rode a battery car to the _ _ market to find matching materials, and never applied for tolls and labor fees. In the busy maintenance work, he shared part of the maintenance work and ran on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate personnel to implement ab card management to prevent irregularities.

2. The management office has taken several ways to help residents solve their problems, such as the water leakage of the owner's house in the renovated community. On the one hand, the report is handled by the school, on the other hand, it is reported to the school construction center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation for verb) Maintenance of daily facilities

Establish a maintenance patrol system, maintain the daily facilities and equipment in public areas, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely check and maintain the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in a timely manner.

Sixth, standardize the cleaning service process to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the responsibility system for the area, implement the personnel, posts and work contents, and regularly check the system every week, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, detailed and clear account management

According to the classification rules of finance, every incoming and outgoing account is recorded in the account in different categories. At the same time, carefully verify the records of receipts, money and tickets, do a good job in bill management, and hand in and collect them in time. In just X months, X receipts have been collected, X receipts have been handed in, X receipts are being used, and X receipts have been kept. The cash payment * * * is RMB _ _, of which the credit card processing card is RMB _ _.

Nine, publicity and cultural work

* * * With the progress, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the service quality of the property, publicize the service concept of the property and the center, ensure smooth communication channels, adhere to the correct service concept (reasonable or unreasonable), and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Regular natural gas recharge service twice a month, providing services for X owners for half a year, during which money, cards and tickets were error-free, and established a good reputation among residents.

Many times, I found wallets, clothes, bicycles, battery cars and so on. For the residents, so I was well received by the residents, helping the owners to contact domestic services such as hourly workers, household appliances, unlocking and other paid services. Provide an entertainment environment for owners to play the piano and sing songs, and close the relationship with residents. _ _ Property actively responds to and participates in the cultural life of the Group, organizes entertainment activities such as singing and dancing, and actively prepares for "_ _" activities.

Ten, owner satisfaction is the ultimate goal of property management services.

In this survey, a total of * * questionnaires were distributed and recovered, and the overall satisfaction with property management was, including customer service satisfaction, cleaning satisfaction and maintenance satisfaction.

After x months of work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own work style and have a deeper understanding of the central concept. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Whether for property leaders, colleagues or residents, frankness itself is a good respect, and only sincerity can get real understanding and support. "A gentleman pays for his pains, and heaven rewards his diligence". Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

These X months' work also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I hope I can have the opportunity to study in a more mature community, master more skills, improve my professional level, and have more horizontal contacts with my peers.

The probation period has ended. In the future work, I am determined to devote more time and enthusiasm to my post, complete all the work assigned by my superiors and live up to their expectations. I hope everyone in our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, and work hard to make our property sneak into the hearts of residents with the goal of "no complaints from residents, no defects in service, no blind spots in management and no hidden dangers in engineering"!

Summary of Customer Service Probation (Selected Part 5) I came to our property management company on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I am very grateful that the leader doesn't care that I am a newcomer to the customer service position. I didn't refuse me because I didn't have much work experience, but gave me the opportunity to exercise myself and put me in the post of property customer service. The work of property customer service is my first contact with customer service. Although before this, I thought that any customer service work can be done without learning, and anyone can call, but I also know in my heart that any position has its own shortcomings, and we can't take it lightly. Just like sanitation work, although there are no technical requirements, it is particularly tiring and difficult to do, so I have never despised this work since I entered the customer service position, and I have always been. Two and a half months of specific work still makes me feel a lot. I am not a stupid person, so after such a long time, I have gained a lot of knowledge, which also makes me more motivated and confident in my work.

I. Summary of work

1, the first day of work was all training. The seniors gave me a document to remember, and at the same time, through specific explanations, I got a deeper understanding of the workflow of our property, and knew how many buildings there are in our property management community, how many tenants there are, which jobs are under our property management, which are the tenants' own responsibilities, and what should I do when I get a call from the tenants.

I started to work formally the next day, but there were still leaders watching me and knowing what I should do. When a customer calls, ask what the customer's specific problem is and judge whether the household can solve it by itself. If they can solve it by themselves, we should guide them to deal with it. If they can't handle it well by themselves, we should be specific, including not only the situation of the problem, but also the specifics.

Second, sum up the gains and losses

1, as I am a newcomer to property customer service, I actively study property management knowledge at work and try my best to solve difficulties for all residents and help them deal with their troubles.

2. Record the problems that you can't solve carefully and truthfully, and notify the technicians to repair and adjust the relevant personnel in time.

Because I am a newcomer in this industry, I still don't understand many things, so sometimes I can't answer many questions, and I have to strengthen my study later.

The probation period is fleeting, and it will soon be time for me to become a full member. I feel a little uneasy. Although I am satisfied with my performance during the probation period, I am not sure that I can pass the company's assessment. I'm not sure whether the leader is satisfied with my performance. What I know for sure is that I am eager to join the company. From the moment I entered the company, I liked the positive working atmosphere and the enterprising spirit of our company. Not only that, but also a group of friendly and lovely colleagues have strengthened my belief that I want to stay in the company. In this short three-month probation period, I have fallen in love with the position of customer service at the front desk and established a deep emotional foundation with my colleagues in the company. I don't want to miss this opportunity to become a regular employee. I want to fight for this opportunity to become a regular employee. I hereby write down this probation summary.

During this probation period, I am mainly responsible for customer service at the front desk. The work of this front desk customer service is simple, not simple and not complicated. Mainly to maintain the face of the company's front desk and maintain a good image and temperament. So in order to do this well, I spent a lot of time during this probation period.

I used to be a character who didn't like to dress up, but after I came to the company as a front desk customer service post, I began to have to pay attention to my image. At first, in terms of makeup, I will draw my own delicate makeup one hour in advance every day. This makeup can't be gorgeous and heavy, and it can't be too elegant. It should not only make people shine at the moment, but also make people feel like a breeze. Then, in terms of clothing arrangement, I will carefully check it in front of the mirror two or three times before going out. When I feel no problem, I will ensure that my appearance is up to standard before going out. The collocation and arrangement of this dress should not only conform to the company's regulations, but also have its own careful machine, so it is also very knowledgeable. Finally, in terms of etiquette, I learned a lot of etiquette knowledge on the Internet, asked my predecessors a lot of etiquette skills, and practiced various manners in front of the mirror many times after I got home.

So through my three-month efforts, I have made great progress in all aspects. The image is getting better and better, the temperament is getting better and better, and I have my own opinions and experiences in clothing collocation. And in terms of etiquette, I can be elegant and generous, and treat people no matter what. My professionalism has improved, and my working ability has also been greatly improved.