Personal post work summary model essay 5

1. personal post work summary model essay

Over the past year, the General Department has focused on the concept of strengthening management and continuously improving the work of the service company, made great efforts to enhance the initiative and creativity of the work, and gave full play to the functions of "consultation, organization, coordination and service" of the General Department, giving full play to its role of connecting the preceding with the following, coordinating both inside and outside, and extending in all directions. The work of the general department represents the image of the company everywhere. Now the work report is as follows.

I. Work Review

1. Strengthen self-construction, standardize administrative affairs, and promote the standardized and orderly operation of general departments. First of all, the general department should make great efforts in system construction, do a good job in administrative housekeeping and improve the level of housekeeping management. First, revise and improve the company's administrative management system, including sending and receiving documents, document circulation system, advance planning system, canteen management system, vehicle management system, telephone and baggage allowance system, and gradually improve the efficiency of housekeeping management. The second is to establish a high sense of service and consciously implement it in the details of every job. The general department can obey and serve the overall situation.

Second, do a good job in human resource planning personnel recruitment, talent training and development, employee performance and salary management, and legal labor relations management.

In 20xx, the General Department received 65,438 resumes +003 * * * and organized two big interviews and numerous small interviews, among which 34 people were employed and 0/6 were interns.

Thirdly, in 20xx, the General Department was mainly responsible for the CI planning and implementation of Shuimentang Hotel, and assisted Jiaohe Katie Biomass Project Department to implement CI in Shuimentang. At present, the CI work in Shuimentang has basically come to an end, and the CI image that has not been implemented according to the corporate image visual identification standard manual of China Construction Sixth Bureau has been rectified and improved, and the rectification record has been made, so as to meet the requirements of Huangshan Cup and CI Gold Award in strict accordance with the image of China Construction Sixth Bureau.

Keep in touch with the human resources department of the head office at any time, make a good communication bridge for information release, often visit the platform of the Engineering Bureau to pay attention to the dynamics and information release of the Engineering Bureau, and download and publicize various documents.

Second, shortcomings in the work.

The work of the department is complex and not bold enough in the work. We should change our working methods in the process of continuous learning and constantly innovate and improve.

1, strengthen study, improve one's own quality, improve work efficiency, and be a good leader's staff assistant.

2. Strengthen coordination, improve service quality and better serve all colleagues.

3. Strengthen the system construction, improve the company's various management systems, and make the company's work to a higher level.

4. Strengthen the training and education of employees, and build a working team full of vigor and vitality.

5. Strengthen the rational allocation of the company's institutions. Starting from the actual needs of leadership work, we should rationally adjust the existing institutions so that all departments and staff can perform their respective duties and improve the overall work efficiency.

Three. Work plan for this year

1. Establish and improve various rules and regulations. 1 responsible for the improvement and implementation of various administrative office management systems within the company. Grasp the implementation of the trial management system, give timely feedback, study and demonstrate problems and modify them. 3. Publicize and explain the management system to all employees.

2. Careful administration. It is necessary to strictly follow the standards for issuing documents, improve the quality of issuing documents, ensure that documents are received, circulated and read in a timely manner, clarify the seal management procedures, improve the registration system, prohibit the use of seals without registration and approval, improve various rules and regulations, act according to various systems, and ensure that the receipt is standardized, the work system is strict, and all work has rules to follow.

3. Strive for new functions. The reception work arranged by leaders should learn in advance, constantly strengthen personal cultivation, consciously improve reception standards, and learn from others through the network.

The advanced working methods of enterprises in reception work strive to meet the needs of reception work and establish a good image of enterprises.

2. Personal post work summary model essay

In the past week, with the temperature rising. Everything is revived, and the earth is blooming in spring. With the warming of the temperature, the sales work of our Red Dragonfly Store has also begun to be carried out in a tense and orderly manner.

As the old saying goes, sharpening the knife does not miss the woodcutter. Even in today's social work, it also profoundly guides and reminds us. On the basis of enterprising work, we must first find the correct ideological direction, that is, we must have a clear consciousness and a positive work attitude before we can put it into practice. Make it twice the result with half the effort and achieve good results.

Review this week, your work, ask yourself, and honestly sum up. There are still many shortcomings. Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness, and improve the methods, skills and business level of monopoly.

First of all, in terms of shortcomings, it summarizes from its own reasons. I feel that I still have a certain degree of lack of skills in persuading customers and impressing their purchasing psychology.

As salespeople in our Red Dragonfly Store, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.

Secondly, pay attention to the details of your sales work and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with your sincere smile, clear language, meticulous promotion and thoughtful service. Let all the customers who come to our red dragonfly shop be impulsive and satisfied. Establish the high-quality spirit of our employees in Red Dragonfly Store, and establish our high-quality service brand of Red Dragonfly.

Third, we should deepen our work and business. Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to face different customers and adopt different promotion skills. Strive to let every customer buy their own satisfactory products, and strive to increase the number of sales and improve sales performance.

Finally, put your mind right. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.

In short, through the theoretical summary of my work this week, I also found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's monopoly management concept as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, receive business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company!

3. Personal post work summary model essay

When I first started as a salesman, my performance was poor, but I explained to myself, "I won't? Because of xx, my plan was not completed, because of xx. " I always make excuses and complain. But I never realized that while making excuses for myself, I had become quite negative. At that time, it was you who cursed. It's also interesting to talk about my transformation. I overheard a lyric, which inspired me a lot. "To make life better, you must work hard to get lucky." From then on, "You have to work hard to get lucky" is deeply engraved in my mind. Whenever I fail and feel depressed, I will secretly cheer myself up. I firmly believe that as long as I pay, there will be a return. I began to treat customers with a very positive attitude, and I am willing to learn and think about ways to follow up with customers. It turns out that I am much more successful than before.

First, put customers first, arrange time reasonably, and do business with valuable customers.

As salespeople, our time is limited. All customers who come to the store hope to make a deal, but they will not be spared for a day, thus wasting a lot of time on those customers who have to cooperate after objective reasons. The first is to classify customers, so as to find some of the most important customers in the shortest time.

Second, know yourself, first know your customers, and then let them know about us.

After the first close contact with customers, you will inevitably meet many difficult guests, and misunderstanding will also lead to the problem of excessive storage. In the face of such obstacles, we can't complain about the customer first because he doesn't understand us enough. In fact, it is possible for us to get these customers back. Although we can't achieve the success rate, after some efforts, it turns out that we have won back most of our customers. How to get to know customers first? Then we must treat it differently first. For new and resistant guests, the key is not to pay too much attention to what he says, or even think it is just an excuse (remember, customers' hearts will change at any time, and there will never be fixed customers). We just need to remember that we have to tell him the advantages and highlights of our products. You will be surprised to find that the attitude of the guests is slowly changing, so the opportunity is coming!

Third, constantly updating, constantly surpassing, constantly growing and ready to go.

The saw will become dull after being used for a long time, and will be sharpened again after being re-polished. As a salesperson, if you don't know how to improve yourself at any time, you will one day fall into the trough from the so-called' glory' in the old days. It is very important for us to learn new knowledge elements in time. Besides books, I think it is very important to study hard at work. I believe that a person's ability is always limited. It is important for our colleagues to exchange rich experience with each other. Next time I can use it on similar customers, we will be more confident of success. You can also learn knowledge from your peers, so that you can "know yourself and know yourself, and win every battle" and put yourself in a favorable position in the competition. We should constantly surpass ourselves, remember one sentence, don't compare with colleagues, it will only make you greedy and let your energy dissipate. Competing with yourself, while you are constantly surpassing yourself, it is very likely that you have surpassed others, but you have not easily reached a peak under any vicious pressure.

4. Personal post work summary model essay

Looking back on the first half of 20xx in the customer service department of property management company, it can be said that the management functions have been further developed and continuously improved for half a year. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the efforts of all the customer service staff for half a year, the work of the customer service department has made great progress compared with the previous year, and various work systems have been continuously improved and implemented. Looking back on the customer service work in the past six months, there are gains and losses. The customer service work in the past six months is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of the preliminary improvement of various rules and regulations in the first half of 20xx, the focus of xx is to deepen implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development. The customer service department also adjusted the relevant customer service system in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

Under the personal guidance of the property management company for many times, our department has carried out systematic training and learning from the most basic image establishment of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

Third, the daily maintenance processing

According to the Daily Work Record, record the complaints and service items of the owner's calls and visits, actively schedule the work according to the different maintenance contents, and solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

In the whole year, customer service handled xx maintenance calls and solved xx failures, which eliminated the original construction problems and the maintenance failure resolution rate was xx %；. * * * Received a complaint call from xx, handled it in time and fed back to xx.

Fourth, the information release work

* * * Send various written notices to customers for xx times. A total of xx notices were sent by mass SMS to ensure that the intention of the notice was sent in time, in detail, clearly expressed, and the words were accurate, and actively cooperated with the contents of the notice to make relevant explanations.

Verb (abbreviation of verb) collection of property fees

According to the charge notice issued by the company, actively explain and inform the property fees, and do a good job of dunning.

VI. Collection of water and electricity charges

Do a good job in the first meter reading. Complete monthly water and electricity meter reading on schedule, and complete monthly water and electricity cost data entry and billing in time. After printing the payment notice, mail the payment notice to all households on time. Users who fail to pay on time will be urged to pay, and those who fail to pay will be stopped.

Seven, establish and improve the owner file work.

Xx copies of the owner's file have been improved and updated, and the owner's electronic file has been continuously supplemented. A total of xx people were registered for the access card, and xx people were registered for the apartment residents. Apartment occupancy permit (temporary residence permit required) has accumulated xx person-times.

8. Shortcomings in work, problems found and difficulties encountered.

1. Since our department has not received professional property management training, we still need to systematically learn about property, and our service level and communication ability should be further strengthened.

2. The follow-up and feedback of some repair reports are not timely enough.

3. The timing, methods and methods of collecting various fees of the property are not perfect.

4, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.

5. The construction of spiritual civilization, such as carrying out various forms of publicity and organizing cultural and recreational activities of owners, has not been organized.

In the first half of xx, we were full of confidence and hope. In the new half year, we will definitely strengthen our study, provide standardized, fast and effective services under the direct leadership of the property management company, do a good job in reception and improve the service quality of the property.

5. Personal post work summary model essay

Time flies, my internship at the front desk customer service of xx Company should also be over. Before the internship, some people said that the internship was a very painful thing, some people said that the internship was a very enjoyable process, but I said that the internship was a painful and happy process. This is the feeling I got after I entered the internship in xx Company. Although many people don't agree, I really experienced this feeling. Maybe it's because of my love for this job, or maybe it's because of my devotion and seriousness. But in any case, during my internship, all the hardships I finally encountered made me grow and progress. So I regard it as a process of tempering myself and exercising myself, and it is also a process of pain and happiness. Next, I summarize my work experience as an intern receptionist during my internship in xx as follows.

First, the maintenance of image temperament.

The work at the front desk is actually very simple, but it is not easy to persist for a long time. For example, keep your makeup exquisite every day and dress up to meet the company's strict requirements for the front desk. School has always been a more casual style, so I don't have too many requirements on what to wear and what to wear, and I don't care too much. So I make a lot of efforts to maintain this image and good temperament every day. Change the casual style in the past and treat your daily makeup seriously and rigorously. Learn from the makeup artist in the beauty video and study the professional dress and clothing carefully. Before going out every day, carefully check where you are disgraceful and where you are not generous, and try to show the noble image of our company to customers.

Second, learn manners.

Moreover, as the front desk of a company, we should not only pay attention to our own image temperament at all times, but also show our good manners to our customers and give them a good experience. So during my internship, I participated in a lot of etiquette training. During the training, I carefully studied all kinds of etiquette knowledge and skills needed in the workplace, and then applied them to practical work. Including all kinds of standing and sitting posture training, including all kinds of etiquette learning for receiving customers, I have tried hard and mastered it.

This three-month internship ended like this. In this internship, I not only learned a lot about my post, but also learned a lot about how to treat others. So I am very grateful for everything I have learned in the past three months, and I am also grateful to the company for giving me this opportunity for progress and growth. I will continue to work hard and continue to refuel.