Does Jinze Garden Management Office under Guangzhou Kunzhong Property Management Co., Ltd. have the obligation to help the owners solve their doubts?

Hello, I also live in Kanazawa Garden. I seem to know a little about this. I went to the elevator that day and heard someone in the management office making a loud noise. A man and a woman said, "It's not that you're not allowed to open it. It's very kind of you to help me dismantle it. Since it is a public place, it should be demolished. The man said, "We have no responsibility or obligation to tear it down. You bought the house yourself, and the land is yours. "The woman went on to say," You said I bought the house, and the land is my own. Do I have the right to use it? Can I plant a big tree? I don't think you can tear it down. The man said: You sow, I tear it down, forget it. I won't argue with you. Anyway, unless it is demolished, it is impossible to clean it up. We have no responsibility or obligation to clean it up. . . This is what I heard the other day. I hurried out with my son and waited for the elevator. In fact, since it is a public place, I don't understand why the management office refused to tear it down. Isn't it illegal? Since people broke the rules, you took down the flower bed. Besides, she didn't do it herself. She just bought a house. Management should be considerate of her. When someone complains that someone is throwing rubbish upstairs, do you ask her to be considerate? I have lived in this garden for three years, and sometimes things in the management office are not handled in time, such as air conditioning dust. Their first thought is that your master should pay off the money laundered, instead of trying to clean the air conditioner first. We are so angry that we won't give you money. We have lived here for so long that the management fee has not been paid in time. You should be more considerate.