Speech on Property Safety (2)

First, pay close attention to team building.

The attribute of our property management company is "teaching", and "three services, two education" is the purpose of our company. Due to the working characteristics of our property management company, a large proportion of our employees are not in the company. This requires us to constantly improve the professional quality of the series of staff, but also to strengthen the ideological quality education of supernumerary staff and strengthen the training of staff, so as to achieve quality service. In improving the ideological quality of employees, we actively encourage "collecting money without ignorance" and "doing good deeds to accumulate virtue" and reward those who have outstanding performance; In terms of strengthening staff training, for specialized posts, we not only require employees to participate in "job training" and hold employment certificates, but also require annual inspection training for professional posts. In order to advocate quality service, we also launched a "skills competition" in the middle of the month of quality service to "compete for posts" at work and improve the comprehensive service level of employees. Because we know very well that without quality service, there will be no market for our property, which is not only the slogan of our property company, but also the guarantee force of our property company in the competition.

Second, tap the potential of property management companies.

Although our property management company is a service industry, it involves a wide range and needs specialization. With the increasingly developed market economy, the property management industry is not only synonymous with "sanitation", but also involves cleaning, greening cultivation and maintenance, power maintenance, building management, printing services and so on. Although the property management industry itself is a low-profit industry, from an economic point of view, moderate economic scale can maximize economic benefits. As a professional development, we not only have ready-made professional equipment, but also have valuable work experience. For example, in cleaning, we have professional cleaning staff and cleaning experience, and we can develop housekeeping services while ensuring the sanitation and stability of the campus environment; In terms of greening, we have professional greening maintenance personnel. We can sell flowers internally and order flowers online for teachers and students. Externally, under the opportunity of attaching importance to greening ecology today, we can investigate the market demand and introduce greening projects and greening maintenance custody to communities or primary and secondary schools; For example, in terms of maintenance, we have professional electricians, hydraulics and carpenters. Why can't we develop in the direction of small-sized home improvement? There are also printing, ready-made special printing equipment and professional printers, all of which have the potential to tap resources in professional development. Although it is not easy to expand overseas business, we will follow the mode of social property management and make good preparations in all aspects, so we will naturally have a competitive advantage when conditions are ripe.

Third, realize the legal operation of the property management company.

Today's society is a legal society, and we must understand laws and regulations to guide, standardize and adjust property management. Now our property management company, as an in-school company, has established rules and regulations and constantly improved its internal management, such as the work responsibility system and service quality. While gradually pushing China's logistics property services to the market, we should pay attention to the laws of market economy, which is the legal economy. As a property management company, it is an economic organization, so it must operate in accordance with the legal system and clarify its legal status. Our property service management not only has special property management regulations, but also related legal documents, so we must rely on the law to survive and use legalization to regulate the company's business behavior.

Fourth, strive to promote the scientific and technological progress of property management companies.

Our property management company closely relies on colleges and universities, which has unique conditions for us to implement science and technology. It is necessary to change the simple management and maintenance mode in the past, introduce and train management technical talents, constantly learn and adopt advanced management service technologies, and accelerate the transformation from labor-intensive enterprises to knowledge-intensive enterprises. It is necessary to use advanced scientific and technological means to further improve the service level of property management companies and improve the economic benefits of enterprises. Only in this way can we be in an invincible position in the competition.

Verb (abbreviation of verb) shapes a good corporate culture.

The market's recognition of corporate image represents the market's recognition of the products, services and culture of this enterprise. The logo and slogan of an enterprise are only the surface culture of the enterprise, and the most important thing is the deep corporate culture, that is, the ideology such as ideals, beliefs and value orientations accumulated in the hearts of enterprises and employees. Only by rooting corporate culture in the hearts of every employee can we build a strong brand and provide quality services, and the enterprise will have vitality. For example, colleges and universities are flowers, logistics are green leaves, silently set off and supported, and are not concerned. Logistics in colleges and universities should build their own corporate culture and establish corporate image. As an entity of university logistics, the name itself has brand effect, corporate culture and a certain sense of trust in society, but we can't just rely on the brand culture of Hangzhou Normal University Logistics Development Corporation without paying attention to our own brand culture, which will also lose the viability of the industry. It is said that an enterprise without culture is like a cup of boiled water. It is necessary to brew the corporate culture of our logistics property into a pot of strong tea, which makes people more memorable.

Property management in colleges and universities is a new force in the property management industry, which has both the characteristics of social property management and the personality different from social property management. I think, as long as we give full play to our own resource advantages and characteristics, cultivate a good operating mechanism and dare to participate in social competition, then the logistics property company of Hangzhou Normal University will definitely occupy a place in the social market and usher in a bright future.

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Leaders, owners, distinguished guests,