20 17 Work Plan of Property Management Company

The following is the work plan of 20 17 property management company, which I carefully arranged for you in the work plan column. Welcome to reading.

20 17 Work Plan of Property Management Company 1. Improve the safety management system and establish a long-term management mechanism.

In order to do a good job in safety management, the property department plans to set up a centralized department of safety group, cleaning group and maintenance group in May, which will be responsible for the overall safety work of the company under the leadership of the company's deputy general manager in charge of pipelines. Under the executive team, the property department takes the property manager as the team member, and the security guard, cleaning supervisor and maintenance supervisor as the team members. At the same time, the company implements the night patrol system for the personnel above the supervisor level, so that the sudden emergencies of the company's projects can be dealt with quickly and smoothly at night, eliminating potential safety hazards. Specifically, everyone stays in the project at night and is responsible for the night shift inspection.

Second, implement semi-militarized management and cultivate security elites.

(1) Strictly control the entry level and pay close attention to basic skills.

First of all, the company has always insisted on security recruitment? Shortage is better than abuse? Based on the principle of safety, a complete mechanism for recruiting, training and using security guards has been established. Young men who are openly recruited and sent at fixed points are strictly checked in terms of physical quality, cultural quality and political quality, and can only enter the company after strict inspection. Only after a one-month probation period and the expiration of the training period can they formally take up their posts. From then on, on-the-job players can get familiar with the work situation as soon as possible and enter the working state.

(2) Only those who are competent have positions, and the system of competition for posts for team leaders is implemented.

Competition for posts is a scientific mechanism for selecting and employing people, which helps to form a correct orientation for selecting and employing people and overcome unhealthy tendencies in employing people. What kind of monitor did you choose before? Bole Xiangma? In the way of employing people, it is inevitable that there will be situations of looking at relationships, speaking positions, relying on friendship and talking about personal relationships. And open competition for posts is a kind of? Horse racing? It provides an equal opportunity for security personnel to try their hands and compare their skills, which helps them to work hard and achieve success. As long as you work hard and constantly improve yourself in the future, you will have the opportunity to be retained or promoted in fair competition. Adopt a scientific employment mechanism. At the same time, according to the company's requirements, the property management department will make the salaries of security guards, squad leaders and team leaders public appropriately, manage them at a low level, and stabilize employees.

(3) Security accommodation and training integration.

In order to facilitate daily management, the property management department of the company will implement unified accommodation, unified dining and unified training for security guards to achieve the goal of semi-military management of the company. The content is specific, requiring fixed-point and regular training every day, timely and orderly.

The third is to improve internal management and improve the quality of safety services.

(1) Implement safety management standardization.

Facing the severe public security situation in Textile City and Building Materials City, in order to further standardize and standardize safety management, the management goal of creating a first-class public security team in the new city is established. The property department will formulate employee manuals and safety management systems. The main contents of its standardization include the standardization of the responsibilities of property safety managers; Standardization of public safety management system; Standardize the management of security services; Standardization of safety emergency treatment; Safety management assessment and standardized rewards and punishments. The implementation of standardization has effectively promoted the overall safety work and made the company's safety management more standardized and meticulous.

(two) to strengthen fire management, reduce fire hazards.

In the process of fire management, adhere to? Prevention first? 、? Combination of prevention and elimination? The idea. First of all, starting from the characteristics of property services, in the daily work such as dormitory, office building and house decoration, fire protection is always regarded as a main standard to ensure prevention first. Secondly, establish a perfect company safety management file, and implement the current emergency contact information and contacts of tenants, so that tenants can know something about fire management and contact property service personnel, especially security guards, at the first time. Third, formulate an effective fire emergency plan for Jiuyuan Industrial Park, so that the fire fighting and disaster relief work of the whole project is in an orderly operation state. Four, the safety supervisor is responsible for the monthly fire inspection system, the existing problems and hidden dangers in a timely manner to report maintenance, replacement and update, so that the fire control system is always in good condition.

(two) to strengthen the use of technical defense system, the organic combination of civil air defense and technical defense.

While doing a good job in civil air defense management, the property department will make use of various technical defense systems to achieve standardized operation and timely repair. Yao is responsible for the unified management of the technical defense system of the property department, establishing the archives of technical defense facilities in each community, standardizing operation, problem reporting and maintenance, and comprehensively improving the effective utilization rate of technical defense facilities. At the same time, in order to organically combine civil air defense with technical defense, various comprehensive drills are organized from time to time. Through drills and training, the actual combat ability of security personnel is enhanced to ensure the property safety and personal safety of dormitory buildings, office buildings and management areas.

(three) the establishment of full-time inspection and supervision posts.

In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. During the day, he is responsible for checking the post image and duty discipline of security guards, and at night, he is responsible for the inspection of the periphery of each community and the emergency handling of emergencies. The establishment of the patrol supervision post will, on the one hand, promptly correct the problems found in the post discipline and duty inspection of security guards, give education and criticism to those who violate the discipline, and report the serious cases to the company for punishment, strictly build the team style, and effectively improve the duty quality; On the other hand, due to the good mobility of the patrol supervision post, the peripheral safety of the night project is ensured, and the night emergencies are dispatched and handled in time, so that the regional prevention work is deepened and strengthened.

To sum up, the property management department will focus on safety management this year, including asset inventory and ledger management, as well as flood control and cold prevention.

In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. Responsible for checking the post image and duty discipline of security guards during the day.

Carry out work. In the work of safety management, we will fully summarize and draw lessons from the work experience of Xincheng Company in recent years. At the same time, the property management department is fully aware that there is still a big gap between the current management safety work and the actual requirements. In the future, the property management department will still focus on service and improve the quality of safety service. Under the guidance of the company's leaders, the overall safety service work will reach a new level, and efforts will be made to contribute to the 20 17 new city with a brand-new look.

20 17 when the second work plan of the property management company was sent to the old and welcomed the new, on the basis of reviewing the work carried out in 20xx, the property management company summed up the experience, found out the shortcomings, and actively cooperated with the strategic policy of the group management in a more pragmatic manner. ...

On the occasion of seeing off the old and welcoming the new, the property management company summed up the experience and found out the shortcomings on the basis of reviewing the work carried out in 20xx. With a more pragmatic attitude, actively cooperate with the strategic policy of the group's operation, refine management, tap the potential internally, demand benefits from management, be stricter, strengthen training, be brave in facing shortcomings, unite as one, strengthen the overall situation consciousness, responsibility consciousness and cooperation consciousness, and work hard to complete the work wholeheartedly. We will continue to carry forward the spirit of love and dedication, and do our best for the rapid development of the company.

Sun Tzu's Art of War said: Between heaven and earth, nothing is more valuable than people. Employees are the foundation of an enterprise, and the quality of employees is the basis of quality service. We will take cultivating a professional, efficient and rigorous management service team as the basic strategy of 20xx property internal management, implement the policy of strict management and kindness to employees, carry out a series of training plans and performance appraisal, promote corporate culture, strengthen brand awareness, and improve team cohesion and centripetal force.

I. Personnel management

The goal of personnel management:

The turnover rate of personnel in that month was less than 5%.

The coverage rate of personnel training reaches 100%.

The recruitment rate reached 98%.

Employees' life satisfaction reached 90%

1. Team building lies in institutionalized management. The first task of the personnel administration department every year is to improve the management system, refine the post responsibility system, fully unify the responsibilities and rights, and put them in place. Implement a matching performance appraisal system to mobilize the enthusiasm of employees. Performance comes from execution, and execution comes from details. The personnel department plans to take the security department as a pilot, put forward the specific job responsibilities of each post, implement a new performance appraisal system, mobilize the enthusiasm of employees, enable employees to continuously strengthen their self-management ability, clarify work standards, improve their motivation for self-improvement and gradually promote it. Each post adopts performance management, strives for comprehensive coverage in March, and improves the overall service level and team execution. On the basis of effective performance appraisal system and post responsibility system, the personnel administration department will strengthen supervision and conduct planned patrol management on the operation and implementation of posts. Find problems in time and improve them in time.

2. The personnel administration department will focus on improving the quality of employees, formulate targeted training plans, combine business knowledge training with enterprise spirit, adhere to positive indoctrination, strengthen concepts, enhance employees' sense of responsibility and professionalism, and cultivate pioneering spirit. Require employees to truly put 100% owner first in their work. Take enterprise spirit and purpose as the basis of unifying employees' will, reporting work and unified action. In the process of personnel management, we should adopt the principle of survival of the fittest, strictly control the employees who join or become full members according to the standards, and gradually improve the quality of employees, thus improving the overall quality of the team.

3. While improving management requirements, pay more attention to employees' life, pay attention to employees' needs, strengthen the management of employees' dormitories and canteens, and organize corresponding employee birthday activities and team activities. Pay attention to improving employee welfare, strengthen communication with employees, listen to employees' opinions through various channels and make improvements in time.

4. Benefit is the ultimate goal of the enterprise. Through the implementation of the post responsibility system, the personnel administration department will re-examine the staffing situation of each department and post to avoid overstaffing, and strictly control the personnel cost with the goal of establishing a lean and efficient service team.

5. Administratively, on the premise of meeting the needs of business departments to carry out their work, actively strengthen communication and coordination with various departments. Modify the existing working procedures to make them more standardized and standardized. Complete the material procurement in time, strictly manage the control process of material procurement and use, attach importance to the management of the company's assets, warehouses and vehicles, plug loopholes, and do a good job to ensure that the company's property and interests are not lost.

II. Customer Service Center |||

Property management is service-oriented, and the customer service center is the service window of the whole property company. To this end, the service center will put service in the first place, adhere to the people-oriented service purpose, standardize management, pursue innovation and serve sincerely. Constantly improve the value of Jiangnan aristocratic family real estate, so that the real estate can play its maximum use efficiency.

Working ideas:

Emphasis on cost control awareness and cost management procedures;

Emphasize the effective operation and service process of the team;

Emphasize the standardization of public services and the personalization of special services;

Emphasis on people-oriented service concept and humanization of service;

Committed to establishing a harmonious community with good communication with the owners.

Target setting:

The comprehensive customer satisfaction rate is not less than 90%;

Comprehensive and timely service rate is not less than 85%;

Business skills training100%;

The integrity rate of community greening is not less than 90%;

The green coverage rate is not less than 60%;

The management rate of the first phase will gradually reach 70%;

The second-stage charging rate reaches 90%;

I recommend it carefully.