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Speech at the meeting of property management company
Speech at the meeting of all management service personnel of Taian Bank of China Project Property Company 1 xx, Property:
Good afternoon everyone.
Since Qingdao xx Property took over the property service management of Tai 'an Campus in August of xx, from the initial cleaning and land reclamation to the cultivation of service team and the continuous improvement of service skills, all of you who have been doing it during this period have paid hard sweat and efforts.
The property management company received 6 trainings in xx with 492 people. Especially in the last two training courses, we received excellent reception and received a thank-you letter from the provincial bank. On the whole, the students gave us a good evaluation. In particular, after the kitchen checks the raw materials layer by layer and strictly controls the food safety, there is no accident in the safety and operation of facilities and equipment. The reception service in the front office is also excellent, and the room service personnel are gradually familiar with the process and enter the role of cleaning the room. Tai 'an Bank of China Training Center has just started, xx is an internship stage, and the reception task of training courses in xx is very heavy. We should set an example for management and play a leading role. Here are some suggestions for the property management company in view of the training tasks of the training center in xx years:
1, xx Property Tai 'an Bank of China Training Center's service image and quality improvement: As service personnel, they should show their best side to others, serve with a smile, achieve "external image of internal strength", take various forms to improve their own quality, strengthen their own requirements, improve their respective service skills, strengthen detail management, and have a sense of service when there is no training course reception;
2. Strengthen service skills training. The food and beverage department can also conduct training by simulating the dining scene. Each department carries out training according to its own characteristics, focusing on strengthening the training of service etiquette, gfd and civilized hospitality service, improving post professional service skills and improving service quality, thus improving the service level of our Tai 'an Training Center;
3. Abide by the rules and regulations of the training center and the labor discipline of this position: without rules, there would be no Fiona Fang. Strengthen system implementation and improve standardized management. Work hard, put forward some standardized requirements, and the management set an example to make the team more centripetal force;
4. Seriously perform the post work, clean and maintain the sanitation of each service area: three main points of service: diligent legs, diligent hands and diligent mouths, and develop good work habits in daily work. All kinds of kitchen utensils, tableware and cleaning utensils should be put in a fixed place, and put back to their original places in time after use. Don't leave all kinds of items lying around. Department heads should often go to their own responsible areas for inspection, including the sanitation of the area, the operation of equipment, the personal image of employees, etc. Master the first-hand information at the scene;
5. Daily inspection, repair and maintenance of engineering facilities and equipment, and supervise the normal maintenance of each maintenance unit.
6, strengthen the sense of responsibility, to ensure safety without accidents. The quality of work is the most important thing for managers. Managers should first strengthen their sense of responsibility and strengthen the centripetal force and cohesion of the team. Every employee should be strict with himself, and his job is to suffer hardships first and enjoy them later. Only when employees have a sense of responsibility can they obey orders and commands well. On the premise of the first two points, ensure safety and no accidents, and the personnel on duty in the high and low voltage distribution room, fire control center and boiler shall perform their respective duties, remind each other in their work, do a good job in succession, do not shirk and complain, and make records, and the person in charge shall check the records irregularly;
7, kitchen food safety production management, the weather is getting warmer, we should pay special attention to food safety and hygiene issues, from the purchase of ingredients to do a good job of layers of checks, do a good job of tableware disinfection, to ensure food safety without accidents;
8. Safety management of all departments of the training center: strengthen safety training, and employees of all departments shall operate in strict accordance with post safety operation procedures and do a good job in site safety protection. The personnel on duty in the fire control room and power distribution room shall keep duty records and do a good job in the safety management and operation of facilities and equipment;
9. Emergency response: establish an emergency response plan, organize drills regularly, and organize personnel to deal with emergencies. For emergencies, how to deal with them, and conduct on-site simulation personnel contact to let employees know the process of dealing with emergencies;
10, I hope that all departments of the training center will strengthen teamwork, unify and coordinate, and Qi Xin will work together with one heart and one mind to successfully complete the reception service of the training course.
Thank you!
Speech at the meeting of property management company Dear leaders and employees,
Hello everyone!
Golden snake resigns the old year and welcomes the new year. Today, the property management company held an annual summary meeting. On behalf of the whole group, I would like to extend my best wishes to you for the Spring Festival. Thank you for your hard work and dedication in the past year!
Over the past year, in the face of the still grim market situation, the work of the group company has been steadily advanced. Under the unified leadership of the Group, the property management ability of the property management company has been greatly improved, the service innovation ability has been deepened, the team building has achieved remarkable results, and major breakthroughs have been made in all work throughout the year. Among them, the property company obtained the national first-class property qualification, which is a gratifying achievement and the result of our joint efforts. Here, once again, I would like to express my heartfelt thanks to all of you and warm congratulations to the outstanding employees!
Opportunity contains career, and development can make a big difference. In xx, the economic situation improved, and faced with the changes in the market structure, it put forward higher requirements for future property management services; Property management companies should continue to do a good job in all aspects, comprehensively improve the level of property management, build a Tianzheng property service brand, establish a good property image, innovate the working mode with the development idea of "relying on the group and pioneering", strengthen internal management, cultivate corporate image, and make new contributions to the overall development of the group company.
Strengthen team building and optimize management system. Good team and effective management are the requirements of property management development under the new situation. In daily work, we should pay close attention to management, strict discipline, improve management and innovate service quality. Establish a standardized property management system and realize standardized service and management. At the same time, we should improve the overall quality of employees, advocate professionalism and establish the spirit of ownership. Emphasis is placed on ensuring the normal operation of equipment management, ensuring the personal safety of employees, fire safety, equipment safety and other basic work, and striving to promote the smooth progress of all work.
Management embodies service, and service makes brand. Adhere to the working principle of taking service as its own responsibility and taking satisfaction as the goal, strengthen the study of industry knowledge, improve the level of business skills, so as not to be proud of achievements and discouraged by setbacks, establish excellent property management brands with the service quality, skilled service skills, rigorous service attitude and standardized service standards of property management, form the effective promotion and implementation of service management, and always take the creation of a harmonious and comfortable environment in each community as the working goal; Do it with implementation, inspection, results and achievements. Constantly strengthen inspection and law enforcement, improve various rules and regulations, establish and improve internal management mechanisms, and further deepen the reform of enterprise management system. It is necessary to achieve a higher level of management, improve services, increase revenue and reduce expenditure, and make routine savings, build a mature and efficient property management team, and improve the quality of property management services.
Enhance team cohesion. In the work, it is necessary to coordinate the relationship between owners, build a harmonious community cultural platform, and properly handle various disputes. All employees should learn from each other, brainstorm, strengthen cooperation and coordination, improve work predictability, raise awareness of risk prevention, and form joint efforts and cohesion. At the same time, it is necessary to strengthen the communication and publicity work for the owners and master the reasonable demands of the owners. Promote the solid and orderly progress of various service management work.
The new journey needs our joint efforts, and the new goals give us a new mission. I believe that through the correct leadership of the group company and the joint efforts of all employees, Tianzheng Property will have a broader prospect and a stronger enterprise!
Finally, I wish all employees and their families a happy Spring Festival, good health and a happy family! Thank you!
Speech at the meeting of property management company Dear leaders and colleagues:
Good afternoon everyone!
Starting from unity, Vientiane will be renewed. I am very glad to be here today to attend the year-end summary meeting of the property management company. Xx is an extraordinary year for property management companies. We have experienced the establishment of the sales department, the early intervention of the property, the delivery of the house by Mingxin Qingting, and the renovation and occupancy. At the same time, with the establishment of the new leadership team and the joint efforts of all staff, we have further improved the management level and service level of the company and built an excellent management team and operator team.
Xx years have ended, and xx years have just begun. We still have a long way to go. Xx Property has several major issues that need full participation this year, including upgrading the company's qualification, establishing rules and regulations, improving quality, and the handover of xx and xx houses ... This year, our management area will increase from 60,000 square meters to 350,000 square meters. The expansion of scale requires us to make a strategic analysis of the target, consolidate the market and create a brand. Brand is based on quality and takes image as a weapon. Therefore, in the coming year, we will strive to achieve zero defects, that is, zero defects in service, zero defects in operation, zero hidden dangers in equipment and zero defects in violation of regulations. In order to achieve this goal, we will formulate specific implementation steps, first of all, we must establish and improve rules and regulations and improve operational norms; The second is to strengthen training, instill ideas, impart knowledge and train skills to employees; Third, to carry out quality supervision and inspection, the project leader is the first responsible person, and the inspection results should be analyzed, rectified and improved in time; Fourth, there should be a corresponding performance appraisal system. We will consider improving the salary and welfare of some outstanding employees, but there will also be a corresponding assessment mechanism to impose economic penalties on unqualified employees. It is the same whether they do it well or badly.
In the new year, we encourage employees to know more about property, improve their professional skills and management ability, develop better on this broad platform and realize their life value. We can even provide learners for employees, reimburse part of the learning expenses and establish a learning team, which is consistent with the corporate culture of xx Real Estate. At the same time, we will continue to care about the life and welfare of employees, strive to create a comfortable working environment for employees, establish a barrier-free communication mechanism, reduce the friction of communication with employees, improve the enthusiasm of employees and reduce the turnover rate.
Xx property is in a period of rapid development, and everyone needs to unite. We are a big family, and everyone's position may be extremely ordinary, but it is these ordinary things that can only create a truly powerful xx property after years of persistence and struggle!
I came from 65438+ 10 in xx in June, and I miss your achievements last year. Xx will be a year of opportunities and challenges, glory and dreams. Under the leadership of General Manager xx, I will go all out and make persistent efforts. Together with all my colleagues in xx Property, I will make progress and grow, and contribute my share to xx Property!
Finally, I wish you all a happy New Year and a happy family. Thank you!
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