What is the mayor's hotline in Zigong?

There is no mayor's hotline in Zigong, but Zigong has a convenient call center 12345.

Zigong 12345 Call Center is a comprehensive information service system that the government uses modern information technology to accept people's sudden general difficulties in daily production and life by telephone. It is an effective way for the government to keep in touch with the people, keep abreast of social conditions and public opinions, listen to their opinions, suggestions, criticisms and complaints, and accept their supervision.

12345 Call Center is located in the Network Complaints Section of the Administration for Industry and Commerce of the Municipal Party Committee, and is responsible for supervising and assessing the acceptance, transfer, assignment and handling of calls made by citizens to 12345. The people's governments of all districts and counties, relevant departments at the municipal level, and relevant enterprises and institutions are the linkage units of the 12345 call center system, and are responsible for undertaking the matters reported by the masses assigned and transferred by the 12345 call center, and handling the reply within the specified time.

Extended data

Zigong 12345 Handling Method of Convenience Call Center:

1. Direct handling: For general inquiries and inquiries, the call center agent of 12345 will give a direct reply according to the policy; If you can't reply immediately, the manager will give a reply after consulting the relevant departments, or the business personnel of the relevant departments will reply through a three-way call.

2. Assignment: For problems that cannot be directly solved, the assignment method shall be adopted, and the relevant units shall be handed over for handling according to the principles of "territorial management and graded responsibility" and "whoever is in charge shall be responsible".

3. Handling: For matters involving more than two units, 12345 Call Center will designate the lead department to handle, and at the same time designate the co-organizer to assist in handling.

4. Examination and approval: the hot, difficult and focal issues shall be examined and approved, and shall be reported to the relevant leaders of the municipal party committee and municipal government for examination and approval, and then submitted to the relevant units for handling.

Zigong Bureau for Letters and Calls-Notice of the Bureau for Letters and Calls of Zigong Municipal People's Government on Printing and Distributing the Operation and Management Measures of Zigong 12345 Convenience Call Center