400-word summary of middle school students' internship! ! [Property Management Company]

I will graduate soon. I started a short internship with excitement. Maybe he is ready to leave his parents' harbor and show his skills to the society alone, or he may be glad that he is about to earn the first bucket of gold in his life. All these make me enter a property company with complex and exciting feelings. In the face of the choice of internship projects, I did not choose relatively easy and simple office buildings and industrial park properties, but chose the early property of residential quarters, which is likely to encounter cumbersome things. Facts have proved that my choice is correct. After coming to Landun Community, I saw all kinds of written materials and procedures of the previous property in the office. At the same time, I "run" with four customer service staff in the office whenever I have time. Although my actions were criticized by my classmates, I think I have crossed the line. But my actions have also brought me fruitful results. During the house inspection, I strengthened my understanding of the precarious construction project, re-recognized the causes of water seepage and leakage of guest guards and main guards in the house, the phenomenon of "empty drum", the difference between brick-concrete structure and frame in decoration, etc., and invisibly improved my ability to communicate with the owners. Although my level and quality are not as good as my customer service, I believe I will not be worse than him in the future.

As a qualified customer service, I think I should do the following: 1 Be familiar with the basic structure of the house.

Good communication skills, know how to read and read.

Master certain knowledge of house decoration and construction engineering.

On the basis of safeguarding the interests of the company, consider the problem from the perspective of the owner.

I believe that only by doing the following four things can we be a qualified customer service.

I think there are still some problems with the security team in the community. Some security guards are under age, which leads to insufficient life experience and social experience. They can't communicate with people smoothly, and they can't strictly perform their duties to check and ask strangers.

Solution: 1 was brought out by mentoring.

2. Conduct classes to learn safety knowledge and clarify responsibilities.

3. Strict reward and punishment system.

In residential property management, it is particularly important to meet a rude and unreasonable owner, especially one who knows a little legal knowledge, as the customer service of the building, so his attitude towards things is particularly important. I want to be patient, smile and reason with my host and communicate. Let them know that as a property manager, they are responsible for the owners and do things for the cleanliness, beauty and safety of the whole community. Even if things are not handled well in the end, I believe the owners will not blame the property management for not doing a good job.

Under the condition of neatness and beauty, harmonious interpersonal relationship and low complaint rate, there must be a strong team in operation. A good team can decide the rise and fall of a country, and a small team can decide the future of a community management department. A strong team will respond to emergencies in time and properly handle the aftermath. When the owner complains, he will immediately find out the cause of the complaint and deal with it. He regards the owners in the community as his brothers and sisters, anxious about the owner's urgency and thinking of the owner. Let the owners return to a warm, harmonious and carefree family after a hard day's work.

In the growing economy, the relationship between people has also become indifferent with reinforced concrete, and there is a tendency to die of old age. As a property management party, it can not only provide security, cleaning and maintenance facilities, but also shoulder the responsibility of establishing a humanistic community. I believe that after a residential district full of human feelings, the problem of charging difficulties for property management companies all over the country will be greatly improved, and disputes between property companies and owners will not often appear on TV, but how to establish a residential district with human feelings is a very important topic for our property management personnel.