Diary of tourist attractions

Three diaries about tourist attractions

Diary of tourist attractions 1 We got off the bullet train, took a bus to a hotel at the intersection of Zhonghe River and booked a hotel room. After the break, we went to the West Lake and played along the lake.

Suddenly, we saw a big and tall tower opposite. My father told me that this is the famous Leifeng Tower. We immediately found a suitable place to take photos with Leifeng Tower in turn. Then, we enjoyed the beautiful scenery of the West Lake, and I really realized the beauty of the West Lake. No wonder people praise "there is heaven above and Suzhou and Hangzhou below"!

We walked on and came to Leifeng Tower, which is so high! I counted, a * * *, about seven or eight floors, we also want to go, but there are still many scenic spots to play, so we continued to walk and bought a map of Hangzhou on the way. We saw many cruise ships near the West Lake. We can go to an island in the middle of the lake to play. We also got on the boat and bought tickets. I asked my father what was the name of the place I was going. My father said I couldn't figure out the one-dollar bill. My father, Cai Ze, explained that if I turn the one-dollar bill upside down, the pattern on the back is where we go. This is the so-called "three-sun printing on the moon". I was surprised that my father showed me the map. Gradually, the boat arrived at the island, and we came to the "Three Tanmingyue". It turns out that "Three Tans and the Moon" are three very small towers, right next to the island. It is said that if the lake exceeds these three towers, Hangzhou City will be flooded. It turns out that the beauty of the West Lake can also predict the crisis in Hangzhou! We also saw a pavilion with Nazi symbols, because it looked like Nazi symbols from above. We visited the whole island, found another boat and went back to find a place to eat.

When I came to Beijing, I found many places of interest. First, we came to the Palace Museum.

The Forbidden City is really big! After walking for a long time, my feet are tired and painful. Mother said to have a rest here, so I bought a book about the Forbidden City. I learned a lot of knowledge. The book says: The Forbidden City is now called the Palace Museum. This "Palace Sea" covers an area of 720,000 square meters, with a building area of10.5 million square meters. There are 890 palaces and more than 9,000 houses. It used to be so big! It really opened my eyes. In the Forbidden City, there are not only magnificent halls and open squares, but also gorgeous harem, deep paths, secret discussion places, and imperial gardens where emperors and queens rest and entertain. It is really not easy! The decoration of these houses is mostly gorgeous and simple, which deeply feels the royal style. In the imperial garden, the pines and cypresses, exotic flowers and rocks, pavilions and waterside pavilions in Quchi are like natural scrolls, which make people linger.

After the break, we continued to visit the Forbidden City.

Diary of tourist attractions 3 Wednesday, July 5, 20xx

Before the internship, as far as I know, Jinyi Travel Agency is a small and medium-sized enterprise, unlike large travel companies like China Travel Service and China Travel Service, which have a high reputation. The customers of Jinyi Travel Agency mainly come from Panyu District and Market Comparison School. Therefore, companies that were once worried about less passenger flow had less business and could not learn skills during internships.

After two days of observation and practice, I have a preliminary understanding of the business of Jinyi Holiday Travel Agency. In fact, people's concept of tourism consumption has changed a lot at present, and my understanding of travel agencies still stays in the traditional tourism service of "group outing, whole journey arrangement, fixed price tag and fixed route". Nowadays, such service products are less and less attractive to tourists. On the contrary, those who can provide tourists with a variety of package forms and travel services, especially those who can provide "tailor-made" travel services according to their own needs, are becoming more and more popular. Jinyi Travel Agency gives diversified and personalized services to the market.

In the personalized tourism service market, the division of labor of travel agents is becoming more and more detailed. In addition to traditional domestic and international business, travel agencies have also developed different characteristic tourist routes, and developed a variety of products such as "main tour" and "characteristic tour" at the same place or route. Panyu District, where Jinyi Travel Agency is located, has reached the level of second-tier cities in China, and people's spending power is still acceptable. According to customers' spending power and habits, their main business is to operate small group domestic long-distance and short-term tourism and handle inbound and outbound tourism business.

Xiaojun's concise wording gave me a deeper understanding of the company's business scope. Today, I am familiar with several popular tourist routes and their detailed information. Today's internship is over, and tomorrow I will officially contact the business.

Monday, July 9th, 20xx

A spontaneous middle-aged and elderly group went to Xi 'an the day after tomorrow. I started to negotiate this group before I came to the company. The supervisor said that Xiaojun should follow this group, and I had no choice.

Xiaojun asked me to help check the weather and diet in Xi 'an. Although local tour guides can inform you of these contents, it will be helpful for bilateral tour guides to know them in advance. This group takes a four-day round trip to Xi 'an by train, which is regarded as a boutique tour of Xi 'an. Xi is an ancient city with rich cultural heritage, and tourism accounts for a large proportion in the economy. However, because many cities are relatively backward in economy and hotel facilities are not as good as those in coastal areas, it is better to prepare a lot of daily necessities by yourself. Moreover, due to humanistic reasons, Xi 'an locals have a weak sense of service and it is difficult to get along with "big names". I have also traveled to Xi 'an before, and most of the staff of the company have already understood these contents. Xiaojun popularized them to me as industry common sense, which benefited me a lot. The fashion of these daily contents is very important and necessary for tourists. It is necessary to learn as much as possible about the customs of all parts of the country in order to provide customers with more detailed and comprehensive services.

20xx Wednesday, July 65438 +02

Unconsciously, I have been practicing for more than a week.

Travel agencies belong to the service industry and operate according to the typical service industry. Business hours last from 8:00 to 2 1:00, one day 13 hours. Because I am an intern and live far away, the intern teacher Xu Shengtian allows me to go to work early during my internship. Thank you very much, Mr. Xu Shengtian, for saving me the pain of taking the bus at night.

I'm used to daily life, but I'm a little overwhelmed by the monthly holiday. Because the company is small, the number of employees is relatively small, and the shift time is long, the regular employees only have two days off every month. This makes me a little uncomfortable as a student at school. Although I just finished the exam not long ago, the time of the exam is arranged according to five working days a week, with two days off every week. My tutor gave me an exception, allowing me to rest for three days a month. I can decide for myself, but I'd better avoid weekends, because weekends are the time when the service industry needs people most.

Today is the first 10 day of continuous work, and I feel very tired psychologically. This is what I need to overcome.

20xx July/kloc-Sunday, 0/6

The previous list of middle-aged and elderly groups has been completed. Before traveling, we signed contracts with local tour guides and local hotels. A successful trip constitutes a formal contract. The tour group is still in Xi 'an, and the deposit (contract money) has arrived. In addition to the large amount withdrawn from the electronic account, there are some small amounts that need to be paid in cash to the staff of the travel agency. The amount is not large, and it is very particular when converted into zero. I shouldn't have paid the money, but the supervisor said I did it for exercise.

The money is not sent to employees in the company, but to miscellaneous people who have a default contractual relationship with the company. This kind of person has 13, and everyone has different essentials. I worked as an assistant in the department office before, and I have some experience in collecting, distributing and checking money, and the amount is not large this time, which is very smooth. It's no big deal, but the supervisor gave me a trust, and I will work more carefully in the future.

20xx Monday, July 65438 +07

Recalling the experience of sending money yesterday gave me some ideas. When counting money, I feel that my hands are clumsy when counting small denominations, and I always can't count quickly. One is afraid of counting mistakes, and the other is afraid of missing many sheets. Money detectors are not expensive in the current market, but not every company needs them. I want to learn the formal method of counting money, so that I can finish counting money quickly and well in my future work. I had this idea when I was an office assistant in my freshman year, but I never put it into action.

Today is Monday, and no one came to consult, which just gave me a chance to learn. I searched the teaching video of counting money online and carefully recorded four ways to count money. You need props to practice counting money, but real money is not enough for practice. After I went back, I borrowed a stack of props from my accounting classmates to practice and improve my work skills.

On Wednesday morning, July 20xx 19, Xiaojun had something to do. At noon, a senior student of Guangzhou Pharmaceutical brought me the first order after I entered the company for internship. Before she went to the store, she had learned the relevant information from Xiaojun through the internet and telephone. She is the head of the class graduation tour and is going to organize a group of 27 people to go to Phoenix. It happened that my class also went to the ancient city of Fenghuang in April this year, and told her a lot of experiences in the chat, which was very happy. She reserved a room in her own name and paid a small deposit.

When it was finally decided, the type of tour group was determined to be a free travel group, and only local reception guides were provided throughout the trip, which was responsible for meeting in Phoenix and guiding the tourist route. The scenic spots are explained by the scenic spot guide, and the accommodation and meals of the trip are all solved by ourselves, so the transaction amount of the order is relatively small.

20xx Thursday, July 20th

When that classmate came yesterday, he thought that the travel agency was responsible for all the contents, including transportation, accommodation, meals, routes and so on. But after talking to me, he decided to go to free group. For the company, the transaction amount will be much smaller and basically unprofitable. I'm a little nervous when I think of this. I remember that Mr. Xu Shengtian was there during the whole conversation. At this time, I remembered that he didn't give me much information or hints during the conversation, and kept me communicating with this classmate. When there were few people, I asked. My talk made the order that could have been large small, which affected the company's business. Teacher Xu Shengtian's performance reassured me. He told me that a small company should pay more attention to word of mouth. This kind of class tour is not large, but it is likely that the company has a good reputation within the school. And if graduates have opportunities after work, or can indirectly bring us contacts and business, we must take a long-term view. Therefore, under the condition of ensuring the company's operation, appropriate profit is conducive to the company's long-term development. Xu Shengtian's words made me very educated.

Wednesday, July 25th, 20xx

I rested the day before yesterday and slept in the dormitory for almost a whole day. I am even more tired after coming back to work. I slept a lot during the day and didn't sleep well at night. I couldn't get up the next morning. I almost lost my mobile phone on the subway because of my bad spirit. I was nearly half an hour late when I arrived at the company. Fortunately, the company is more tolerant and has no record. Although it is tiring to work continuously, it seems even more tiring to have a rest occasionally, especially if you sleep too much.

This whole day is some basic work. It's the end of July, which is the peak season of the year. Most of the consultations were concentrated in the afternoon. At three or four o'clock in the afternoon, I usually play QQ and come with the guests who arrive at the store. I really want to handle it properly. When consultation is intensive, especially when there are many telephone and QQ consultations, it will be crazy and it is easy to confuse customer information with product information. Be extra careful when replying. If something goes wrong, it will be difficult to re-establish a bad reputation.

Tuesday, July 365438, 20xx +0

When I went out in the morning, I was still wondering why there were more people consulting and fewer people signing the bill. The answer will come to you this afternoon. Here are two fathers, about thirty years old, who are going to take annual leave to go grass skiing and rafting in Qingyuan. They contacted Xiaojun first, and she came in this order.

There are five people in this family, old and young, and there is a car at home. They had already reached an agreement with other travel agencies, but their wife's company had an important task temporarily, and the annual leave was postponed for four or five days, so they could not leave the group on time. First, Guangzhou is far from Qing Dynasty, and this family has a car, so it is convenient to travel. Secondly, they asked the previous travel agency to provide more detailed information, including the price of the hotel and the original price of the scenic spot tickets. Third, Qingyuan tour is not expensive and the deposit is very small. These factors led the previous travel agencies to arbitrarily think that they had come to obtain information, but they did not leave the group after paying the deposit, which led to the breach of contract between the travel agency and Qingyuan Hotel. This time, they only wanted to obtain better self-help travel routes and information. This reason is indeed a misunderstanding in this matter, but it also answers why many people go to travel agencies for consultation and few people sign the bill.

In any case, this family is an honest travel, and the cooperation with the previous travel agency is not fast, which makes our company take advantage. After all, the route and bid they want to take are quite clear, and they just need to contact in the background.

Thursday, August 2nd, 20xx

After practicing for a month today, I finally met a troublesome consulting client. Yes, I used "finally". I always feel that everything has been going smoothly, and it would be a pity if it ended without any hardships.

I'm glad this customer came to consult-whether on QQ or on the phone, it's impossible to know exactly what she wants to express in time. Generally speaking, as a model, tourist routes and quotations are different in implementation. Tourist routes are products of the tourism industry and can be easily copied. Generally, before placing an order, more detailed suggestions will be put forward according to the needs of customers.

Actually, it's very simple. The lady who came to consult wanted to sign up for the tour of the model line, but the tour started with 36 people, and she could only make up 32 people. The price of the model group is already very low, and the travel agency does not make money. If she insists on going out like this, the difference between the four people will be spread back to the average price, and each person will earn more money. Obviously, she doesn't want to do this. The whole story is euphemistic and unwilling to make a clear statement, which makes us and Xiaojun very embarrassed.

After clarifying her idea, the backstage staff came out to help clear the scene, saying that it was not feasible, and suggested that she change some requirements, such as lines and fleet services. The lady refused to give in, and the list was not negotiated. But I realized that this is a "business negotiation" staged in reality, and I should pay more attention to the handling methods taught in textbooks in the future.

Sunday, August 5th, 20xx

Considering my ideal career and major, I only practiced in a travel agency for eight weeks. It's the fifth week now, and it will be the Golden Week in October soon after I leave. Mid-Autumn Festival and National Day are together for 8 days this year. It is estimated that the number of consultants will be very large, and it may be difficult for Xiaojun to deal with it alone. As a result, the tutor Xu Shengtian took precautions the day before yesterday and posted the recruitment notice of the front desk staff on the Internet and at the door of the company store. Yesterday, a girl majoring in tourism management came to apply, and she passed. Today, she started to work with me, and Xiaojun and I were responsible for leading her work.

This girl, surnamed Guo, is shy, a sophomore and an intern. Because she majored in tourism management, she has a better understanding of travel agency business, and she also needs to contact procedures during and after her trip, that is, after-sales service. After-sales consultation is much more complicated than pre-sales consultation, which requires constant communication with hotels, motorcades and local tour guides. Xiaoguo was also a trainee on the first day, but he paid attention to after-sales for the first time and deeply felt that after-sales was the place where the training was the most.

20xx August 10 Friday

Xiao Guo, who came on Sunday, left, probably because he was too introverted and the supervisor was not satisfied. When Xiao Guo came, he didn't explicitly put forward the internship, so the down-to-earth director was fired. So I met Xiao Guo who came for an interview yesterday, this time it was a boy.

With the experience of the last female Guo, the male Guo who is in charge of recruiting is obviously smart. Like Xiao Guo, he laid the foundation at the front desk, and after-sales was the last position. Male Xiaoguo is more active in doing things and expresses his willingness to enter the role as soon as possible. After the interview yesterday, I took some product information of the company back and memorized it. Today, I can say a rough idea. I lamented the role of subjective initiative, while secretly ashamed that I really didn't work as hard as him.

I summed up the experience of pre-sales consultation in recent weeks. First, enthusiasm, enthusiasm for scenic spots, enthusiasm for customers. Enthusiasm is not only sincerity to people, but also as a person's concern for customers and putting himself in the other's shoes. Pre-sales consultation is not to finish the work after introducing the company's products clearly, but to tell customers in words and ways that the scenic spots you introduced are worth visiting. Among them, it is very important to observe words and feelings, always pay attention to the movements and expressions of guests, and often chat with guests, which is the trust of guests in you; Second, the explanation should be logical, clear and natural, and the wording should be simple and clear. Customers choose many different products for a long time, and the information will be mixed. The front desk staff should not be afraid of trouble and let the customers think clearly.

20xx Tuesday, August 65438 +04

It's mid-August, and there are fewer people consulting than at the beginning of the month. Today, there is a local tour group of 30 people, and the company is only responsible for contacting the team and buying group tickets. When the group started, only 28 people arrived. Teacher Xu Shengtian said that I would join the group ticket, which was a reward for my hard work during my internship.

The motorcade went to Huangpu to pick up people. I made up this number. From the company to the university town by bus, Mr. Xu Shengtian reimbursed 20 yuan for the trip. This group is the employee group of a small advertising company that I consulted. Most of the employees of this company are foreigners, who have been in Guangdong for a short time and are unfamiliar with Guangdong culture. They agreed to take a one-day trip to Lingnan Impression Garden. When consulting, they asked the backstage staff about the service price of the team, and the quotation was quick. This list immediately became.

20xx Saturday, August 26th

Today is the last day of internship, so we have to go through the "internship procedures". After checking the previous internship log, the comments written by Mr. Xu Shengtian have been sent to me, and the company's seal will be stamped soon. Although some people wonder why it is the operating chapter of the oil plant, the whole company has always used this chapter to do business. If you haven't studied business law seriously, don't ask more questions.

At noon, all the formalities were completed. After I packed my things, I said goodbye to all the staff of the travel agency.

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