Don't be fooled by real estate when buying a house.

What services should the property provide? Is the property fee reasonable? When it comes to property issues, many people know a little, but they have a little knowledge. Property is also a major consideration when buying a house. Whether the property is good or not is directly related to the comfort of staying. Today, I will tell you some cold knowledge about property.

Q: What does the property customer service department do?

Answer: Responsible for the planning of customer service; Responsible for handling the formalities of entering the house and decoration, as well as filing the data; Customer telephone, visit, maintenance report, maintenance request, complaint acceptance and follow-up; Comprehensively inspect the community; Goods access control; Conduct customer visits and return visits; Organization and development of convenience service; Consultation and feedback of customers' opinions; Customer's file arrangement; Collection of property service fees.

Q: What is the job of the Property Engineering Department?

A: The work of the Property Engineering Department is to carry out minor repairs to the public areas of the community; * * * Operation and maintenance of facilities and equipment to ensure the normal supply of water and electricity in the community; Make plans for medium repair and overhaul; And provide indoor paid maintenance services to the owners. During the second renovation, we will provide renovation management services and report the maintenance of the project at ordinary times.

Q: How to use property maintenance funds?

After buying a house, everyone is most concerned about the quality of the house. If there are quality problems such as water leakage, the house needs maintenance. At this time, everyone will use the special maintenance funds included in the property fee paid when buying a house.

Q: Does the owner have the right to check the income and expenditure of the property management enterprise?

A: No, only the owners' committee can ask the relevant audit department to audit. Because ordinary owners do not have professional financial qualifications, even professional financial personnel cannot provide legal audit certificates in their personal capacity. If every owner can abuse his audit right, it will only seriously interfere with the normal operation of the management company.

Q: What area is the property fee charged? Is there a charge for not staying?

A: There are two ways to collect property fees. Before the real estate license is processed, the sales area on the commercial housing sales contract shall prevail. After handling the real estate license, the property management fee will be charged according to the measured construction area.

The collection time of property fees is also divided into two situations. If the house is recovered on the agreed date, it shall be counted from the date when the house is recovered. If the repossession is not delayed according to the agreed date of repossession formalities, the property management fee will be charged from the month following the delivery time indicated in the repossession notice sent by the developer to the owner.

So at the time node mentioned above, the property will be charged, even if it is not checked in.

Q: There are still problems left over from the quality of housing projects. Can we refuse to pay the management fee?

Answer: No, the problems left over from development are between the owners and the construction units, while the property management fees are between the owners and the property management enterprises. The two cannot be confused. The owner's refusal to pay the property service fee is a violation of the property service contract and should bear the liability for breach of contract. For the problems left by the developer, the owner should negotiate with the construction unit or solve them through the property company.

Q: If the property management fee is not paid in time, does the property have the right to cut off water and electricity?

A: Property management companies have no right to limit the water and electricity supply of owners; However, it has the right to temporarily stop providing services to users in arrears. If the card fee is collected and remitted, it should be paid or recharged in time to avoid automatic water and power cuts and unnecessary losses.

Q: If some owners fail to pay the property management fee, will it affect other owners?

A: Yes. Because the implementation of property services is supported by property management fees paid by operators, if some operators do not pay management fees, it will inevitably affect the management and operating funds of property companies, and will also affect the interests of paid operators.

Q: Do the owners who live on the ground floor still have to pay the elevator fee?

Under the premise of no special agreement, the residents on the first floor of high-rise residential buildings should bear the elevator operation and maintenance fees like those on other floors.

A house can be divided into two parts according to the ownership, namely the exclusive part and the * * * part. Proprietary part refers to the unit space used independently by all property owners, and * * * part refers to the space, parts, facilities and equipment that are not owned by a single property owner but are used jointly by all property owners. The elevator system of high-rise residence belongs to * * * equipment in some parts. * * * Some parts have the following characteristics: they are owned by all property owners in property right, used by all property owners in function, and cannot be divided into all property owners in physical form. According to the relevant policies and regulations of current property management in China, the exclusive part of the house is maintained and managed by the property owner himself, while the part of the house is maintained and managed by the property management enterprise, and the expenses are shared by all the property owners.

Naturally, the operation and maintenance costs of elevators should also be borne by all owners.

Q: When the owner is not at home, should the property help collect the express delivery?

Under normal circumstances, if the owner does not sign a collection and escrow agreement with the property management or pay the storage fee, the property management personnel or security guards have no obligation to sign the owner's parcel on their behalf; If the owner authorizes or obtains the owner's consent to sign for the parcel, then the property management personnel or security guards must bear the responsibility and obligation of keeping it on their behalf. If the package is accidentally lost or damaged in this process, the signer should bear the corresponding responsibility.

Q: What is the standard for collecting the garbage clearance fee generated during renovation?

A: The decoration garbage cleaning fee is charged according to the market adjustment price. The standard of cleaning fee is determined by the owner and the property management enterprise through consultation, which can also be said to be the negotiation fee.

(The above answers were published on 2016-11-30. Please refer to the actual purchase policy. )

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