Responsibilities of receptionist in property management company

1, receiving daily calls from customers and accepting various service appointments;

2, accept customer consultation and complaint handling, timely guidance, and do a good job of tracking and return visit;

3. Customer complaint system entry;

4. Assist the group and the company to organize community owners' activities;

5. Complete various temporary tasks arranged by the department;

1, responsible for the reception and answering of the management office, recording the owner's complaints and repair calls and feeding them back to relevant departments in time.

2, responsible for the daily mail and fax management office.

3. Be responsible for the occupancy and decoration of business households.

4, responsible for organizing the collection of opinions of business households.

5. Charge work on duty

6. Complete other tasks assigned by the leader.

1, be familiar with the regional distribution of the project, the service contents and telephone numbers of various departments.

2. Answer the guest's inquiries in strict accordance with the service regulations and leave a message for the valet.

3. Do a good job of sending and receiving newspapers, letters and mails in strict accordance with the service regulations, and perform registration and signing procedures.

4. Register visitors in strict accordance with the service regulations.

5. Record the maintenance services, complaints and suggestions in detail in strict accordance with the service regulations, and report them to the foreman or manager for handling in time.

6. Handle other related businesses in strict accordance with the service regulations.

7. Responsibilities of the customer service center.