Work plan of property customer service housekeeper in the second half of the year

How time flies! New jobs and challenges will come. Let's learn to write a work plan together. But what should the work plan write? The following is the work plan of the property service housekeeper in the second half of the year (5 general remarks) I collected for you. Welcome to read the collection.

Property Customer Service Manager 1 The work plan for the second half of the year has ended, and I am also under pressure for customer service in the second half of the year. After all, I feel that I didn't do a particularly good job in property customer service in the first half of the year, so I made a work plan for myself in order to do a good job in the second half of the year. The following is my customer service work plan in the property:

First, learn more speaking skills.

I learned that when I was doing customer service in the first half of the year, I always couldn't find the key point in my speech, which led to customers' dissatisfaction with me. In the second half of that year, in order to avoid this kind of problem, I plan to learn more useful speaking skills, so that when communicating with customers, I can let them feel my seriousness and intention and answer their questions and opinions sincerely. Customer service contacts customers the most every day, and its main job is to answer the phone. As the customer service of the property, I am facing the owner, and the owner is my customer. In order to provide good service, I must strengthen my communication skills. One is to improve my personal working ability, but give the owner a good service and impression without discrediting the property.

Second, attend short-term customer service training.

In order to let the customer service master more knowledge about customer service work, the company will hold regular training, which is short-term and also to let the customer service staff have enough replacement time. So I must seize the opportunity of training and let my ability grow, otherwise I won't be able to work in the customer service position for a long time. Because the times are developing rapidly, if you don't improve your personal ability, you can't keep up with the progress of society. I will try my best to participate in all the short-term training organized by the company in the second half of the year, so that I can learn different things and be the best help to my work.

Third, work hard and be meticulous.

In the first half of the year, I was actually a little careless in my work, and there was some slapstick in my work, so my work was not very good. Then in the second half of the year, I will do my job seriously, be meticulous and pay attention to details. When registering the owner's information, carefully record all the information of the owner and keep it confidential to protect the owner's privacy. I will do my best to do a good job in customer service, not only to satisfy the owners and customers, but also to let the leaders recognize me.

After half a year, for the remaining half a year, I must work hard and do my job as well as possible. Customer service is the facade of the hotel. I will hold up this facade without regret, so I will gladly accept all challenges, work hard and work hard for big sleep.

In the second half of 20xx, we fully implemented Scientific Outlook on Development, took emergency development as the first priority, rallied people's hearts, enhanced the vitality and vitality of emergency work with new ideas, new ideas and new measures, strengthened emergency management, improved the quality of medical services, consolidated and expanded the emergency medical team, made the emergency medical system more standardized, and accelerated the emergency development of our hospital. Make the following plans:

I. Guiding ideology

Under the correct leadership of the higher authorities, guided by the spirit of the 19th National Congress of the Communist Party of China, with the goal of doing a good job in the new rural cooperative medical system and medical insurance for urban residents, and with the aim of maintaining health, caring for life and serving the people wholeheartedly, we have taken solid steps to build our department into a department with public trust, hospitals at ease, noble medical ethics and superb medical skills.

Second, the main measures

1. Medical quality

On the basis of consolidating the achievements of emergency management activities in the previous two years, combined with the review and rectification work of grade hospitals, we will pay close attention to construction around "quality, safety, service and price". It is necessary to further strengthen the construction of first aid professional team, learn the knowledge of first aid medicine, understand the importance of first aid in the current society, and steadily enter the first aid team. Improve the "green channel" for emergency, admission and operation, so that emergency services are timely, safe, convenient and effective. Improve the 24-hour emergency service catalogue, emergency work flow and management documents, and standardize all kinds of support system services. Coordinate the cooperation of clinical departments in emergency work. There are procedures for classified management of a large number of patients. On the basis of emergency observation, patients can be safely admitted to hospital after being diagnosed clearly and their condition is stable within 24 hours. Strengthen the first-aid guidance of superior doctors, strengthen the third-level consultation, and strengthen cooperation with other specialties, so that the success rate of emergency rescue of critically ill patients can be improved to over 98%.

2. Quality management.

Grasp the "three basics and three strictness", strengthen special training such as medical history inquiry and standardized physical examination, standardized writing of large medical records, and rational use of antibiotics. Conscientiously implement the responsibility system for the first diagnosis, the rescue system for critically ill patients, and the responsibilities of all kinds of personnel at all levels, and give priority to the diagnosis and treatment procedures according to the condition. Strengthen the evaluation of surgical medical records, focus on the contents related to medical quality and patient safety, improve the quality control system of regular inspection, evaluation, feedback and summary, adhere to weekly inspection and monthly inspection, focus on monitoring link management, difficult medical records discussion, and third-level doctors' rounds to deal with the changes in the condition, so as to promote the continuous improvement and improvement of basic quality.

In the second half of the year, Work Plan 3 of Property Service Housekeeper ended another stage of work, but it doesn't mean that I can relax my requirements, because the end of one stage is also the beginning of a new stage of work, and the new beginning must have higher goals and higher requirements than before. Only by constantly setting new challenges for ourselves can we grow faster, otherwise we can only stand still, or even go upstream and retreat. Therefore, a property customer service staff, in order to perform better in the later work and walk faster in the career, hereby formulates a new stage work plan.

First, continue to maintain a good service attitude and steadily improve their service level.

Customer service is a service job. As an office building, property customer service is also a service job, and it often has to deal with different people. So we should have a very good service attitude. Just because we haven't received customer complaints at work doesn't mean that our service work has been done to the extreme. We must always keep in mind our job responsibilities, observe the discipline of customer service, and see if we can maintain our service attitude, answer every call with a smile, and serve every visitor well.

Second, strengthen the understanding of real estate information and fully grasp the information dynamics.

As the customer service of office property, we often receive telephone inquiries, which are basically related to the property, such as whether there is office rent, the recent rent and the cost of the property management office. Therefore, customer service must know this information very well in order to better solve the caller's problems and give them help. So in the new stage, I must pay more attention to the information dynamics of office buildings and always pay attention to relevant policy changes. Pay attention to the office check-in, rent withdrawal and decoration of the property, and understand the relevant processes and documents, so that when someone calls us, I can answer it as soon as possible, so that the working ability of our property can be better recognized and my work performance will be better.

Third, strengthen self-exercise and improve comprehensive quality.

As a customer service, I represent not only my own image, but my work image has been linked with the property since I joined the property, so I must always pay attention to my behavior quality. No matter what kind of customers I face, no matter what kind of difficulties I face, I can't throw my inner emotions to customers. We should maintain a smiling service attitude, be patient in the face of customers' criticism, and actively admit mistakes and correct them in the face of leaders' criticism. To do this, I must have a very high quality. Therefore, in the new work stage, I must seize every learning opportunity, and I can't miss the training opportunities organized by the company. When I am working, I must also learn from those excellent employees, keep up with them, learn better work quality and skills from them, and make myself stronger and better.

Property service manager's work plan for the second half of the year. I am a property service person in an office building. I have finished my work in the last quarter, and I am about to start my work in the next quarter. In order to carry out my work better, I made my work plan. The following is my customer service work plan:

First of all, it is to summarize my work last season.

Last season, I made many mistakes in my work. This season, I hope to find out these shortcomings and correct them. Make a good summary of the first quarter, learn from the experience and lessons, and get ready for the next quarter's work, so that you know what to do next quarter's work.

Second, frequent contact with the owners and tenants of office buildings.

As a customer service clerk, I must keep in touch with the owners and tenants, keep abreast of the situation and do a good job in the property management of office buildings. Every other week, track the situation of the owner's building and solve the problem of the building in time. As for the residents, they are the residents of the owner's building, and all problems are adjusted through me. Therefore, I will often study their lives, also to protect the interests of residents.

Third, smile service and polite reception.

Customers often visit the office building. Therefore, in order to show the professionalism of customer service, I must do a good job of smiling. In the face of visitors, I should show people with a smile, not with emotion, which is not conducive to receiving visitors, but also polite. When they ask and visit, they must not be rude, which is very offensive. As a professional customer service, these skills are necessary. Good customer service is to make customers satisfied with their services. To serve others, we must do two things well.

Fourth, strengthen the sanitary management of office buildings.

Last quarter, because of my negligence in hygiene, some owners complained, which affected their office. So this quarter, I will strictly control the sanitation work, disinfect the floor on a large scale every day, and dispatch cleaning to do two shifts of sanitation every day. In the morning and evening, the garbage in the building must not have the opportunity to spend the night, and it must be cleaned on the same day to ensure the air and environment of the office building are clean. The storage room on each floor should also be cleaned regularly to avoid excessive ash falling and affecting the use of equipment.

V. Strengthening fire control management

Fire fighting tools in the corridor should be checked regularly to see if there are any problems, and the storage time of each fire extinguisher should also be checked. If there is any nonconformity, it should be replaced with a new one to ensure the fire safety of the building.

The above is my work plan for the next quarter. According to my own plan, I believe I can definitely get rid of my previous shortcomings, let the customer service work go smoothly, serve the office building wholeheartedly, do a good job in our whole building, and make everyone satisfied with my work.

The property service manager's work plan for the second half of the year 5 (1) continued to strengthen the level and quality of customer service, and the owner's satisfaction rate reached about 85%.

(two) to further improve the level of property charges, to ensure that the charging rate reached about 80%.

(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(4) Improve the customer service system and process, and basically realize institutionalized management.

(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.

(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service.

Looking back on 1 1 year, our work is full of hardships and frustrations, but we have gained growth and achievements. Looking forward to next year, we will face opportunities and challenges. To this end, all staff of customer service department will continue to unite and work together with Qixin to achieve departmental goals and contribute to the company's development.

1, pay close attention to team internal construction and work discipline.

2, regular exchange of ideas.

3. Establish a manager's email address, accept suggestions from employees, and better serve the owners.

4, improve the management system, according to the working standards, work standards.

5. Recruitment and training of personnel.

6, building acceptance content, field trip.

7. Preparation and implementation of house delivery.

8. The management of vacant units and the business of renting and selling on behalf of others.

9. Improve the owner's file.

10, charge for collection.

1 1. Handle the complaints and inquiries of the owners and follow up the work, and establish a return visit system.

12. Organize study and training to improve the working level and service quality of employees.

13, visit regularly, solicit opinions from the owner, and continuously improve the service quality.

14. Organize community cultural activities and owners' networking activities.

15, responsible for all formalities of check-in, house inspection, house delivery and decoration.

16. Sign the property service contract, decoration agreement and other documents.

17. Carry out other paid services required by the owner.

18, supervise and inspect the service quality of all departments, and rectify unqualified services in time.

19. Hold regular service quality evaluation meetings of all departments to continuously improve service quality.

20, other work assigned by the leadership.