How to defend rights after repeated unsuccessful property complaints in Shanghai?

First, the property complaints have failed many times, and the owners can go to the property management department of the local housing authority to reflect their rights protection.

Second, according to the "Property Management Regulations"

Article 35 A realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Forty-eighth real estate administrative departments of local people's governments at or above the county level shall promptly handle complaints from owners, owners' committees, property users and property service enterprises in property management activities.