What services does the third-level property management include?

I. Integrated services 1. Formulate the items, contents and standards of property management services. 2. Set up a service reception center, publicize the service telephone number for 8 hours, handle public affairs within the scope of property management services in time, and accept residents' consultation and complaints. 3, a sound property management plan, quality management, financial management system. 4. Manage owners and property files, property management services, expenses, equipment files and daily office. 5. Conduct a sampling survey on property management service satisfaction every year, and the satisfaction rate is above 70%. 6.5 property management personnel hold professional qualification certificates of property practitioners, and 1 special operation personnel hold valid certificates issued by professional departments. 7, standardize the use of residential special maintenance funds.

Second, the cleaning service 1, the community has a garbage collection point, and the domestic garbage is removed once a day; 2. Clean the public places in the community every day 1 time; Corridor cleaning 1 time a day, dragging 1 time a month; Scrubbing stair handrails every week 1 time; * * * Clean the parts glass every month 1 time; Outdoor signs, billboards and other facilities and equipment parts are wiped twice a quarter; Corridor lights should be cleaned every six months 1 time. 3. Drainage of rainwater and sewage pipes in residential areas 1 time every year; Rainwater wells, manure wells and sewage wells shall be inspected once every six months 1 time, and cleaned in time according to the inspection. The septic tank shall be inspected 1 time every quarter and cleaned 1 time every year. If any abnormality is found, it shall be cleaned in time.

Third, order maintenance 1, assist the public security fire department to maintain the order of the community and park the vehicles in an orderly manner. 2, key areas, key parts patrol at least 2 times a day, and make inspection records. 3, formulate emergency plans for fire, public security, public health and other emergencies, timely report to the relevant departments, and assist in taking corresponding measures.

Four, green maintenance 1, lawn, flowers, hedges, trees regular pruning and maintenance. 2. Regularly clean up weeds and sundries in the green space; 3, garden buildings and ancillary facilities in good condition, clean and undamaged; 4. Control plant diseases and insect pests.

Verb (abbreviation of verb) * * Maintenance of facilities and equipment 1, * * Daily management and maintenance of facilities and equipment used (except those that should be handled by professional departments according to law); 2. The public supporting service facilities in the residential area are in good condition and have not changed their use at will. According to the management responsibilities of supporting construction of the project, the facilities and equipment used by * * * are operating normally. 3, operation and maintenance personnel strictly implement the facilities and equipment operation procedures and maintenance specifications; Facilities and equipment are operating normally, and there are no hidden dangers of accidents. 4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be repaired in time. Belong to the scope of large and medium-sized repairs, timely prepare maintenance plans, renovation plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the competent authorities, and organize maintenance or renovation according to the decision of the farm. 5, electrical facilities and equipment operation and maintenance personnel skilled, strictly abide by the operating procedures and maintenance specifications. 6, corridor lights, landscape lights and other public lighting equipment intact rate reached more than 80%. 7, there are obvious signs and preventive measures for hidden dangers that may endanger personal safety, and there are emergency plans for all kinds of sudden equipment failures that may occur.

Vi. House management and maintenance 1, daily management and maintenance of the * * * part of the house, with complete maintenance records and maintenance records. 2. The appearance of the house (including the roof and terrace) is intact; * * * Staircase walls and floors are basically intact; Exterior walls and public spaces are basically free from posting, scribbling, scribbling and hanging; Outdoor signs, billboards, etc. It's all set according to the regulations. 3, in violation of the planning of unauthorized construction, unauthorized removal of pipelines and unauthorized change of housing use behavior in a timely manner to discourage, and report to the relevant competent authorities. 4, weekly patrol 1 time residential area unit door, stair passage and other parts of the * * * with doors, windows, glass, etc. , make inspection records, and timely maintenance, maintenance records and maintenance records are complete. 5, in accordance with the relevant provisions of the residential decoration management requirements, establish a perfect residential decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site three times a week, promptly dissuade the phenomena that affect the appearance of the house, endanger the structural safety of the house and harm the public interest, such as dismantling and changing pipelines, and report to the relevant competent departments. 6. The maintenance application shall arrive at the site at the time agreed by both parties, and the maintenance application, maintenance and return visit records shall be kept.