How to monitor employee WeChat?

Hello, if you want to solve how to monitor employee WeChat, you need to explain the situation, because WeChat is divided into ordinary WeChat and enterprise WeChat.

Let's talk about corporate WeChat first. Regarding the storage or monitoring of chat content by enterprises, we are concerned about three issues:

Will you monitor the chat content between employees' corporate WeChat and customers?

Will you monitor the chat content of the company's internal employees' WeChat?

Will the chat content of employees' personal WeChat be monitored?

First question: Will the chat between employees and customers be monitored? The answer is: under special circumstances, yes, but usually, no.

This problem is related to a new capability recently released by Enterprise WeChat, which is called "session archiving".

Session archiving is the interface ability of enterprise WeChat to some special industries. Its specific function is to archive, back up, view and supervise the chat records of employees' enterprise WeChat and customers.

At present, it is mainly used by some enterprises in the financial field, and these industries are facing extremely strict internal risk monitoring. For bank employees, the adverse consequences caused by private lending and excessive commitment of interest are ultimately borne by the bank, and it is difficult to verify the relevant illegal operations after employees leave their jobs.

If non-financial enterprises need to apply for this capability, they need to open it through a specific enterprise WeChat service provider.

Will enterprise WeChat monitor the chat content of employees' enterprise WeChat in the company?

The answer is: the company has no way to monitor the chat content of your enterprise WeChat except that the boss browses on your computer. After all, the enterprise next door does not have similar capabilities, and the enterprise WeChat will not provide this function.

So friends who use corporate WeChat don't have to worry about this problem.

Employees' personal WeChat cannot be monitored, which is illegal and can be used by enterprises, but only if employees know it.

For example: flying orders, colliding orders, employees leaving their jobs and taking away customers' funds, etc. All these have caused great losses to the interests of every boss.

Nowadays, enterprises pay attention to refined management. What employees talk to customers every day, whether they meet the speaking standards and whether there is room for improvement, all need to be analyzed. Whether the response time of customer service staff is timely, whether it satisfies customers, whether it touches sensitive words, etc. There are many similar softwares on the market now, such as Angel software. You can search if you are interested.

It is not easy to organize. If it helps, please like it and support it. I wish you a happy working life ~