Is 96 12 12 the national property complaint hotline?

Yes, 96 12 12 is the national property complaint hotline.

It was established by the Office of the National Leading Group for Property Management. Hotline is a channel for owners to supervise and complain about property services, helping owners to solve problems and disputes in property services. Owners can make complaints, consultations and suggestions through this hotline, and relevant departments will investigate and deal with the owners' problems.

The national property complaint hotline 96 12 12 is one of the channels for owners to complain about the quality of property services to relevant departments. Its main uses are as follows:

1. Accepting complaints from owners: Owners can complain to relevant departments about problems and disputes in property services through this hotline, such as irregular property management, low service quality and unreasonable charges.

2. Providing consulting services: the owner can consult the policies and regulations related to property services, maintenance fee standards, property management regulations, etc. Through this hotline;

3. Suggestions: Owners can put forward opinions and suggestions on improving property services to relevant departments through this hotline, such as improving property management system and improving service quality;

4. Supervision function: the hotline can supervise the property service and promote the standardization, specialization and transparency of the property service;

To sum up, when using this hotline to make complaints, inquiries and suggestions, owners need to provide relevant supporting materials, such as property ownership certificate and property management fee receipt, to ensure the authenticity and validity of complaints.

Legal basis:

"People's Republic of China (PRC) property management regulations" second.

The term "property management" as mentioned in these Regulations refers to the activities of the owners to maintain, conserve and manage the houses, supporting facilities, equipment and related sites by hiring property service enterprises, and to maintain the environmental sanitation and related order in the property management area.