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Who knows some knowledge about residential property management?

What working abilities and qualities should a good property management company have? What are the details that are easily overlooked in the daily management services of property companies? This newspaper comprehensively introduces the handling of complaints from owners, the security maintenance of residential areas, the professionalism and popularity of property management companies, the rationality of the use of maintenance funds, the quality of property management personnel, the people-oriented service concept, community cultural construction, public facilities management, greening management, building public transport services, creative services, etc., and decrypts the "Top Ten Excellent Properties" and "Top Ten Excellent Properties".

Property services 1

"People-oriented" is the right way.

"People-oriented" is the fundamental concept of property services. "People-oriented" property management, in fact, is to fully solve the worries of owners, with the interests and convenience of the majority of owners as the starting point to carry out residential property services. At present, the property management service in most residential areas is only a basic service, for example, it is only responsible for the safety and health work of residential areas, and there is no personalized service for the actual needs and special needs of owners.

Insiders pointed out that at this stage, the owners' demand for property services has expanded, and only basic services can no longer meet the demand. Property companies must carry out self-appreciation and tailor diversified service forms for owners.

Excellent case: At the beginning of this year, Lihai Linjun Tianxia Phase II launched the Golden Key 24-hour hotel-style service, which covers travel for owners, business booking, arranging vehicles to pick up and drop off owners at airports, stations and docks, and even shopping for owners.

Value-added services 2

"Creativity" tests the degree of care.

Creative service is a kind of value-added performance on the basis of caring service. In today's high housing prices, most property buyers are multiple home buyers who want to improve their living conditions and pursue life enjoyment. Therefore, they attach great importance to the quality of property management and the types of services.

In the current market situation, many developers are aware that the level of property management in residential areas will directly affect whether the owners live comfortably. Therefore, on the basis of maintaining the original quality service, they either conceive new service ideas or introduce high-level international institutions as consultants to further improve the level of property services and increase the types of services.

Excellent case: Hengliwan held many activities in traditional festivals such as Lantern Festival and Mid-Autumn Festival this year, which not only increased the festive atmosphere of the owners, but also strengthened their sense of identity with the community.

Owner's complaint 3

When you receive a complaint, you should be patient and handle it in time.

Complaints from owners are a headache for property management companies. The property management company must deal with the complaints of the owners in a timely and effective manner. No matter whether the owner's complaint is reasonable or not, the property management personnel should listen and ask patiently with rational thinking. After accepting the effective complaints from the owner, the receiver shall quickly classify the complaint information and feed it back to the department head for timely handling.

Excellent case: Guangzhou Tian Li Property Management Co., Ltd. attaches great importance to the follow-up and empathy after the complaint, and analyzes, summarizes and trains the complaint cases, and will never allow similar complaints to happen again.

Community safety 4

Community safety maintenance, at any time can not be sloppy.

Safety is people's primary need. Without a sense of security, owners cannot live a normal life. As the "housekeeper" of a residential area, the property management company should attach great importance to the safety of the residential area, maintain a sense of responsibility for the standardized management of the residential area and reduce hidden dangers.

Excellent case: Poly (Guangzhou) Property Management Co., Ltd. has always established the consciousness of "the first responsible person", taking "the urgency of the owners" as the core principle, and starting from the details, such as clarifying the operating specifications of various facilities and equipment in the community service manual.

Property management skills 5

The actual skills of employees determine the professionalism of the company.

Property management involves public security, greening, cleaning, housekeeping, housing management, mechanical and electrical maintenance, etc. These projects are highly professional and independent industries. In fact, specialty refers to the practical skills of the staff of the property management company. Take the elevator as an example. If a manned elevator suddenly breaks down, if the property management company can have certain skills, it can rescue the owner in time and provide a safer and more reliable living environment for the owner.

Excellent case: Guangzhou Urban Construction Property Management Co., Ltd. has a professional property management team with both technology and management, and can also provide meticulous services, which has won unanimous praise from the owners.

Community greening 6

Greening management should be adapted to local conditions

The specific environment of the residential area determines that greening protection must be the primary task of property management, and specific measures include raising residents' awareness of caring for green space and homes through publicity and reports. Only by persisting in greening protection can we lay a solid foundation for the long-term effect of landscaping. Secondly, greening and maintenance are also very important. Green conservation should be diligent and scientific.

Excellent case: Guangzhou New World Property Management Co., Ltd. follows scientific principles in the greening of residential areas, adapts to local conditions, and neither applies mechanically nor follows the old rules.

Property maintenance fund 7

It is most important to do a good job in property maintenance.

At present, the supervision and use of property maintenance funds in many real estates are gradually standardized, and developers dare not misappropriate property maintenance funds at will and "return them to the people".

The use of property maintenance funds is clearly stipulated in the relevant regulations on property management, which requires the consent of more than two-thirds of the owners. For property management companies, it is very important to do a good job in property maintenance in this process. If there are problems, it is necessary to make a fair evaluation, provide reasonable suggestions for the owners, and ensure the rational use of property maintenance funds from the owners' own perspective.

Excellent case: the owner of Yijing Cuiyuan got the maintenance fund card, which can effectively monitor the property maintenance fund of his property.

public facilities

The income generated by public facilities belongs to the owner.

According to the relevant regulations, the above-ground buildings and other attachments outside the house can only be owned by the owner of the house and belong to the public property of the community. Public facilities mainly include education, health care, culture and sports, business services, administrative management, community services and other facilities. A good property management company not only carries out daily maintenance and management of these public facilities, but also gives the owners the income generated by these public facilities.

Excellent case: Guangdong Hublot Property Management Co., Ltd. not only carries out daily maintenance and management of public facilities, but also gives the benefits generated by these public facilities to the owners, so that the owners can benefit from them.

Community culture 9

Cultural connotation injects vitality into the house.

For a real estate, culture is the internal driving force and cohesion of human settlements, and grafting to real estate is the driving force and attraction of the market. As far as the house is concerned, it is only a mixture of cement and steel. Once it is endowed with cultural connotation, it will have vitality. The cultural content of real estate has increasingly become an important criterion for people to choose housing.

Excellent case: Guangzhou Agile Property Management Service Co., Ltd. has devoted a lot of efforts to the construction of community culture, and often holds community activities such as owners' sports meetings and community football leagues.

Louba 10

"Examination Questions" of Building Public Transport Service and Property Management

Louba, once known as "real estate private car", fully guaranteed the safety and convenience of car owners' travel. Especially in remote buildings such as South China Plate and Guangyuan East, Louba is undoubtedly an important link between the real estate and the urban area for the owners of classless families at this stage. However, with the gradual completion of real estate development and the government's efforts to control ground buses, some developers have gradually reduced the frequency of ground buses in order to save costs, making many ground buses unsustainable.

Undoubtedly, Louba's "public transport" development model is the most in line with the market situation. It can be seen from the operation of the floor bus in South China New Town, which is the first to implement public transportation, that this is undoubtedly an effective method to facilitate the owners' travel after canceling the floor bus. But at present, doing a good job in building bus service is an important factor to evaluate the service level of property management in suburban real estate.

Excellent case: Qifu New Village Building is operated by a large fleet, which has become a successful example of bus operation in the building at present. However, its success is closely related to its scale and operation, and it is difficult to replicate.

Quality of property management personnel 1 1

High-tech facilities call for high-quality talents

Early property management was very simple, that is, looking after buildings, nursing homes, sending and receiving letters, collecting utilities and so on. At present, a large number of new materials and technologies are used in construction projects, and a large number of high-tech and intelligent facilities and equipment have entered residential buildings and halls, so that the scope of property management has expanded to various aspects such as community security, cleaning, greening, project maintenance, financial statistics, community culture, etc., covering intelligent monitoring, computer management, fire inspection, traffic command, pipe network maintenance, equipment maintenance and use, and updating. Without high-quality professionals, it is difficult to realize modern property management.