What channels are there to complain about the property and what services are included in the property fee?

Property is very common in our life. Now every community will have a property to manage related matters. Some properties are very popular with owners, but some properties are often complained by owners. While people enjoy the services brought by the property, they also pay the corresponding property fees. So if the property violates their rights, they can complain. What is the most effective way to complain about the property? What does the residential property fee include?

What is the most effective way to complain about the property?

The most effective way is to complain to the Property Section of the Housing and Construction Bureau. If a property company fails to provide services in accordance with the property service contract, it may sue according to law.

Polite reception of complaints is the basis of handling complaints well, and a good attitude and a kind smile can resolve many grievances of owners; Listen and record, sincerely listen to the owner's complaints, and carefully record the main points of things; Judging and handling. First of all, thank the owner for his concern and love for the property management company, and then make a quick judgment, reflect it in time and deal with it in time. If all departments need to cooperate, they should promptly notify and fully coordinate. After judgment and analysis, if problems are found, respond to the owner with a positive attitude at the first time and inform the property management company of the handling methods.

A return visit is an important link to build trust with the owner and make up for misunderstandings caused by various reasons. It is also the best opportunity to check the quality of work, communicate with the owner and improve the relationship.

What does the residential property fee include?

I. Management fee

The management fee in the property refers to some management service fees, such as accounting management, property files, etc., for property staff to patrol, inspect, maintain and update public areas.

The second is management fees such as cleaning fees and greening maintenance fees.

Cleaning costs refer to environmental cleaning costs in public areas, including tools, employee supplies, garbage transportation, chemical fertilizer cleaning, etc. Greening maintenance fees include: greening tool fees, water fees, pesticide and fertilizer fees, weed cleaning fees and landscape maintenance fees.

Third, office expenses and employee salaries.

Office expenses refer to transportation expenses, communication expenses, office supplies, utilities and so on. Bian Xiao learned that the wages of property service personnel include: personnel expenses, basic salary, social insurance, prescribed welfare, overtime and clothing expenses.