What does the property customer service do?

The main work of property customer service is:

1, responsible for the issuance of property management fee notice and the collection of fees;

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files;

3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owners and residents;

4. Responsible for handling letters, visits and complaints from owners and residents, and timely reply, follow-up and inspection;

5. Be responsible for the satisfaction survey of owners and households, and do a good job in statistical analysis of various data of the satisfaction survey of owners/households;

6 responsible for the publicity and investigation of the owners and residents within the jurisdiction;

7, on-site management of various activities held within the jurisdiction;

8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction;

9. Implement the company's management rules and regulations.

Extended data:

Property customer service ability

1, should have professional knowledge and experience in customer service, and be able to handle complaints and service matters of owners and residents reasonably;

2. Good communication and coordination skills;

3, keen observation, can provide corresponding services according to the needs of owners and households;

4, strong adaptability, can properly handle emergencies;

5. Have team spirit and good professional ethics.

References:

Property Manager-Baidu Encyclopedia