Specific content of property customer service responsibility

Property customer service needs good communication, coordination, adaptability and service awareness, and can work under certain pressure. The following are my carefully collected responsibilities of property customer service. Let me share them with you and enjoy them.

Responsibilities of property customer service 1

1. Be responsible for the company and the owner, assist the director to comprehensively supervise the facilities such as buildings, public facilities, public security, traffic, greening and fire protection of the projects under his management, coordinate and be responsible for patrolling the responsible areas, and keep a diary of internal affairs.

2. Assist the director to participate in the building completion acceptance and takeover, prepare user information, handle user procedures, accompany users (owners) to see and inspect houses, and manage vacant houses.

3. Assist the director to handle the user's (owner's) decoration approval procedures, be responsible for the decoration inspection, and handle the decoration acceptance procedures.

4. Assist the director to organize activities and publicity work within the jurisdiction, actively strengthen communication and contact with users (owners), and conscientiously implement the return visit regulations.

5. Assist the director to maintain good relations with power supply, water supply and other departments, and cooperate with neighborhood committees, urban management and police stations to achieve environmental protection standards and public security joint defense.

6. Responsible for supervising the property fees in the responsible area to ensure the collection rate and customer satisfaction.

7. Receive users (owners) to visit, do a good job of explaining complainants and violators, and stop, report or deal with illegal operations or behaviors in time.

8. Be responsible for issuing, distributing, collecting, filing and keeping the as-built documents, user (owner) documents, relevant records and materials.

9, consciously abide by the company's rules and regulations, complete other tasks assigned by the director of the service center.

Property customer service responsibilities 2

1. Be familiar with the basic information and trends of every household in the responsible area, visit customers as required and make records;

2. Accept the complaints, maintenance, help, consultation and suggestions of the business households within the jurisdiction, make corresponding records, be responsible for tracking and urging them until they are completely solved, and make telephone/door-to-door visits to the business households;

3. Responsible for the collection of property fees and the distribution and posting of relevant notices and announcements;

4, overall coordination within the jurisdiction of the order, cleaning, maintenance and other work. ;

5, patrol the public facilities in the area, found that the problem timely tracking processing, and make records;

7. Be responsible for the on-site management and supervision of the secondary decoration construction process, participate in the decoration acceptance work, and timely stop and take effective treatment measures when violations are found.

Property customer service responsibilities 3

1. Responsible for patrol, property service, notice, document delivery and related issues within the jurisdiction;

2. Be responsible for receiving, recording, regularly reporting, feeding back and filing the maintenance applications, complaints, opinions and suggestions of the owners or tenants, ensuring that customer complaints are effectively handled, paying regular visits and establishing good relations;

3. Be responsible for discovering, stopping and handling illegal acts within the jurisdiction;

4. Be responsible for being familiar with the occupancy owners, the structure of the buildings under their jurisdiction, the number of units, the pipe network, various charging standards and accounting methods, and do a good job in collecting property management fees or other fees in their jurisdiction;

5. Responsible for the owner's decoration application, approval, acceptance and supervision;

Property customer service responsibilities 4

1. Be familiar with the management system, charging standards and their composition, tenants, community structure and functions of the service center.

2. Be familiar with tenant information, be responsible for filing, archiving and sorting files, and keep good communication and contact.

3, community public * * * area patrol, inspection, supervision of customer service personnel's performance and work content.

4. Responsible for the smooth development and follow-up of the tenant's repossession, decoration and occupancy.

5. Be responsible for supervising and inspecting the renovation site of the tenant.

6. Assist tenants in their daily office needs, cooperate with relevant departments to maintain public order in the community, and accompany relevant departments to do a good job in various services in the leased area.

7. Support and cooperate with the front desk service of the community, and allocate and assist the front desk service posts according to the actual needs of management.

8. Be responsible for receiving all kinds of consultation, repair report and complaints received, making registration records, and timely following up customer feedback and return visits.

9. Be familiar with and correctly operate the warranty and maintenance system, summarize the data recorded in the system, and make regular reports and classified analysis.

10, reflecting the problems in management services and the needs of tenants in time.

1 1, and finish the related work arranged by the superior leaders in time.

Property customer service responsibilities 5

1, be familiar with and understand the company's rules and regulations, and skillfully use all kinds of related software for property management;

2. Supervise the employees of this department to abide by various rules and regulations, reasonably arrange the work of customer service department, check the work of each post of this department, and keep the work order of the property service center normal and orderly;

3. Supervise the collection of property management fees (water, electricity and coal fees), make statistics on vacant houses, and check the collection with the financial department;

4. Handling and reporting major complaints;

5. Visit the owner regularly and cooperate with the completion of market cultural activities;

6. Assist the property manager to establish the property service department;

7, do a good job of uploading and distributing, coordinate the relationship between headquarters and ministries, and ensure the normal development of the work of this department;

8. Complete other tasks assigned by the property service center manager.

Property customer service responsibilities 6

1, responsible for regional patrol and contract supervision;

2. Responsible for the collection of property fees;

3. Be responsible for the follow-up and return visit of customer requirements and the overall management of service satisfaction;

4, responsible for the formulation and development of community cultural activities plan;

5. Be responsible for the training and management of customer service personnel;

Property customer service responsibilities 7

1. Accept customers' inquiries, complaints, suggestions and opinions and make records;

2. Collect customers and corresponding market data, and establish and manage customer files and information databases;

3. Maintain good customer relationship and master customer needs;

4. Be responsible for business coordination with relevant departments and solve problems raised by customers in time;

5. Responsible for the quality supervision of the park to improve the satisfaction of the owners;

6. Be responsible for the owner's maintenance application and be familiar with the maintenance application process.

Specific content of property customer service responsibilities related terms:

★ Job Responsibility Model of Property Customer Service

★ Model essay on job responsibilities of property customer service

★ Responsibilities of Property Customer Service

★ What are the responsibilities of property customer service management?

★ Classic example of job responsibilities of property customer service.

★ Job Responsibility Model of Property Customer Service Specialist

★ Property Customer Service Responsibility 2020 Responsibility Daquan

★ About the responsibilities of the property customer service specialist.