What is the responsibility of the property management specialist?

Property management specialists need good communication skills and a strong sense of service. The following is my carefully collected job responsibilities of the property management specialist. Let me share them with you and enjoy them.

Responsibilities of Property Management Specialist 1

1. Responsible for the inspection of public areas (businesses, office buildings and residences) within the jurisdiction of the property, the collection of management fees, the handling of daily complaints, the approval and supervision of secondary decoration projects, the follow-up of missing projects, the acquisition of original customer information, the supervision of outsourced services and the formulation and implementation of various property service procedures;

2. Plan to check the company's equipment, facilities and cleanliness, deal with the problems found in time, make records, supervise the fire maintenance unit to check and sign the fire facilities of the project, and urge the merchants to carry out fire inspection;

3. Follow up and complete the second renovation, goods release, customer access management, regular customer visits, customer relations and customer complaints of the property unit.

4. According to the arrangement of the company, issue the payment notice of various fees to the owner on time;

5. Promptly remind and urge the owners who have delayed payment.

Responsibilities of Property Management Specialist 2

1, responsible for the pre-acceptance handover of the building, as well as the return visit of the community owners, timely statistical analysis, and report to the superior leaders;

2. Take charge of leading the owner to repossess the building, follow up the repossession problem, sign relevant documents, issue keys, and go through relevant formalities such as the owner's certificate during repossession;

3. Responsible for the recovery of management fees and the promotion of paid services, including parking space rental;

4. Be responsible for opening relevant facilities for the owner to live in;

5, responsible for the daily owner's repair, complaint handling, and do a good job of information feedback and analysis, report to the superior leadership when necessary;

6, complete the work assigned by the superior leadership.

Responsibilities of Property Management Specialist 3

1. Call for the fees owed by customers within the jurisdiction;

2. Responsible for the acceptance, follow-up, feedback and return visit of customers' opinions, suggestions or complaints;

3. Responsible for daily customer check-in and decoration;

4.VIP customer management: collect and sort out customer information, establish and improve customer data database and VIP customer files, and improve and update VIP customer files in time;

5. Make suggestions on the formulation and implementation of the customer satisfaction survey plan, make statistical analysis on the customer satisfaction survey data, and rectify the low items;

6. Regularly analyze the customer complaints/opinions accepted by the customer service center and the follow-up treatment;

7. Taking VIP customers as the center, do a good job in daily communication and service of VIP customers in the building;

8. According to the working standards, supervise and inspect the engineering maintenance, safety management, environmental sanitation, greening maintenance and disinfection within the jurisdiction, and coordinate the relevant departments to rectify the unqualified items;

9. According to the arrangement of the property manager, participate in the reception of visits and visits from other units;

10. preliminarily review the publicity materials and activities within the project, and effectively supervise the posting of publicity materials and activities;

1 1. Filing and management of customer service center quality records and related documents;

12. Filing and management of service center quality records and related documents.

Responsibilities of Property Management Specialist 4

1, responsible for store image, shopping guide assessment, product inspection, license inspection and other daily management work;

2. Responsible for the integrity management of the store according to the company's requirements, maintain the reputation and popularity of the mall, and improve the management level of the mall;

3. Be responsible for communicating with the tenants (customers) in the shopping mall, grasp the tenants' trends, and listen to and feedback the tenants' suggestions and opinions in time;

4. Responsible for the daily rent collection of the store;

5. Be responsible for the public security prevention and fire safety management of the mall, and maintain the good business order of the mall.

Responsibilities of Property Management Specialist 5

1, responsible for the owners' reception and complaints, and assisting relevant responsible persons to deal with the work of fire control, security, cleaning, greening and maintenance within their jurisdiction;

2. Accept user complaints, fill in records in time, coordinate and track the handling situation, and complete the return visit within the specified time;

3 responsible for the collection of property management fees in this area;

4. Keep good relationship with the owner and keep good communication with relevant posts and functional departments of the resident center;

5, complete other work assigned by the leadership.

Responsibilities of Property Management Specialist 6

1. Accept all kinds of complaints from customers, keep complaint records and do relevant follow-up work; Visit customers in time and establish good communication with customers;

2, responsible for customer reception, do a good job of registration;

3. Be responsible for the daily inspection of the park, maintain the sanitary quality and environmental conditions of the property, and notify relevant departments to follow up in time when problems are found;

4. Collect customers' suggestions and opinions on property management, report the property management situation to the competent leader regularly, and follow up in time;

5. Responsible for issuing property management fee notice and rent notice on a regular basis, and promptly notify customers to receive invoices;

6, responsible for the daily management of the property, to complete the relevant tasks assigned by the department leaders temporarily.

7. Assist in investment promotion;

8. Complete other tasks assigned by superior leaders.

Responsibilities of Property Management Specialist 7

1, responsible for the reception and registration of visitors;

2, responsible for coordinating the parking of vehicles in the parking lot;

3, complete other matters assigned by the superior leadership.

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