Monthly work plan for shopping mall cleaning

20xx is about to become a thing of the past, and we will usher in a brand-new year. Over the past year, under the guidance of the company's leaders a

Monthly work plan for shopping mall cleaning

20xx is about to become a thing of the past, and we will usher in a brand-new year. Over the past year, under the guidance of the company's leaders at all levels, with the strong assistance and cooperation of various departments, and with the concerted efforts of all cleaning staff Qi Xin, the insurance department has completed all cleaning tasks inside and outside the mall according to the company's requirements. The overall work of the cleaning department for one year is now reported as follows:

First, improve the rules and regulations of the cleaning department. This year, in order to standardize the words and deeds of cleaning staff and improve work efficiency,

Relevant management systems such as Responsibilities of Cleaning Post, Code of Conduct for Cleaning, Detailed Rules and Standards for Daily Assessment of Cleaning, Standard for Cleaning Process, and Provisions for Performance Assessment were revised, and new management systems such as Operating Rules for Cleaning Safety, Requirements for Cleaning during Peak Passenger Flow, Emergency Plan for Emergencies, and Sign-in Rules for Employees' Daily Work were formulated. The implementation of various systems has played an effective role in improving employees' work enthusiasm, initiative and self-discipline, allowing employees to perform their respective duties spontaneously, greatly improving the cleaning work inside and outside the mall on the original basis, and making the sanitary quality of each region reach the standards stipulated by the company.

Second, control the cost of cleaning materials to save energy and reduce consumption. Carry out the company's spirit of saving energy and reducing consumption, in line with saving

It is the idea of saving money for the company, strengthening the guidance of cleaning and saving consciousness, calling on employees to start from themselves and details and put an end to all waste. First, the water in the bathroom should be turned off in time when not in use, so as to reduce the frequency of pushing and dragging dust. When cleaning up the garbage, when the garbage in the bag is less than two thirds, put the garbage in several bags into one bag. Secondly, the practical operation training was carried out for the use of the dryer, and the relevant management system was formulated to reduce the frequency of use and prolong the service life of the dryer. Third, strictly control the use of daily cleaning tools and facilities and equipment, deeply understand the use methods of tools and facilities and equipment, and use tools reasonably according to the planned dosage; Regular maintenance of facilities and equipment, cooperation with the administrative department to check the quality and price of materials and facilities and accessories, so that the cleaning cost can be reasonably controlled within the budget, and truly increase revenue and reduce expenditure.

Third, the overall quality of employees has improved. The quality of employees is an important part of the company's image, in order to improve

The overall quality of cleaning staff, cleaning staff in the management standard process, cleaning etiquette, service safety awareness and other aspects of training and assessment for many times, and achieved certain results, greatly improving the safety awareness, service awareness and overall image of employees; I understand that my own quality and the quality of cleaning service are closely related to the company's image. In the whole year, six employees found customers' mobile phones, wallets and articles and returned them to customers, which was well received by customers. No service to customers and merchants' employees was found, which laid a solid foundation for merchants and customers to create a comfortable and clean business and shopping environment.

Fourth, the main work done this year:

First, the daily cleaning of shopping malls.

1, effectively supervised the blue sky cleaning of outsourcing units, and made the ground cleaning work of the peripheral Xiangmian section, Renmin section and Changhong section basically meet the requirements of our company.

2. Complete the cleaning work during the peak period of shopping malls during the holiday season; Make reasonable adjustments and arrangements for personnel in key areas of shopping malls, guide employees to improve the overall awareness of regional management, and complete the comprehensive cleaning work during the holiday season of shopping malls;

3. Complete the shopping mall cleaning work in rainy and snowy weather; Protective measures shall be taken for cleaning in rainy and snowy weather: anti-skid tips shall be provided for the main entrances and exits of four gates and escalators, absorbent carpets shall be laid, additional personnel shall be assigned to the main passages, sundries of floor drain on the fifth floor shall be cleaned, employees shall be mobilized to shovel snow for the main passages outside the doors, and stains in underground parking lots shall be cleaned; 4. Complete the daily management of green plants in shopping malls and on the fifth floor;

Second, the annual cleaning work

1, complete the dust removal of the high-altitude pipe network facilities and equipment in the underground parking lot and the comprehensive cleaning of several sewage pipe networks in Area A and Area B, so as to ensure the cleanliness of the pipe network facilities and the normal operation of the sewage pipe network;

2. Complete the comprehensive cleaning of the peripheral glass awning, the landscape lights of the pedestrian street and the keel above Gate 2; According to the cleaning work in spring, summer, autumn and winter, as well as the contents and requirements of cleaning services inside and outside the mall, we have made adequate arrangements and plans and put them in place in an all-round way.

Third, unplanned cleaning work.

1, complete the land reclamation and cleaning of the new office area after the group office is moved to the hotel;

2. Complete the cleaning work of the glass door rebuilt in the shopping mall for many times;

3. Complete the cleaning of garbage and sundries during the renovation of the fifth floor office, the overhead cleaning of external wall glass, and the comprehensive reclamation cleaning of the ground and details after the renovation;

4. Complete the wall cleaning around the booth in the pedestrian street and the comprehensive cleaning inside and outside the booth;

5. Complete the dust pollution cleaning work of the glass awning outside our company, the main passage of the shopping mall and the underground parking lot during the construction and reconstruction of Changhong Road and Renmin Road;

Fourth, the training of squad leaders and staff.

1, in order to improve the management level of grass-roots managers, in April, the squad leader was trained in job responsibilities, team building and execution improvement, so that the squad leader can understand the various rules and regulations of the department, the job responsibilities and the operation process of each position, influence employees with actions and their own image, educate employees, and ask employees to do what they want to do first, so as to better play the management role of connecting the preceding with the following; 65438+ 10 In February, June and June, employees were given comprehensive training on team awareness, service awareness, energy saving and consumption reduction awareness, performance appraisal rules and standards, safety management operating procedures and emergency handling procedures. It has played a very good role in promoting the service safety awareness, adaptability and work efficiency of cleaning staff;

Verb (abbreviation of verb) Problems in cleaning work

First, there is insufficient awareness of cleanliness and safety. Daily cleaning of shopping malls in peak passenger flow and rainy and snowy weather, all kinds of

If liquid pollutants are not treated in time, it will bring unpredictable safety hazards; After the store is closed, the cleaning of the ground, the cleaning of the safe passage and the high-altitude cleaning of the surrounding projects all involve safety. Some employees did not have enough awareness of prevention during the operation, did not operate in advance according to the specified time, and some employees did not take any prompt measures during the operation. Safe operation and cleaning work can ensure the normal business environment of shopping malls. Therefore, every day, employees will be strengthened in safety awareness, so that employees can attach importance to the importance of safety ideologically and realize that there should be no carelessness and slack in cleaning and safety operation, and any negligence will bring serious consequences to themselves, others and the company.

Secondly, the cleaning staff is older, with lower education level, long cleaning time and monotonous work.

Third, the lack of professional skills and knowledge: the company is constantly developing and growing, and high-tech materials are also emerging one after another.

Our existing cleaning knowledge can no longer guarantee the cleaning and maintenance of high-tech materials. In the future work, we should strengthen our study, enrich the professional skills and knowledge of departments, and lay a good foundation for cleaning work. Vii. 14 Work Plan:

First, adjust the age structure of manpower to improve the overall quality of cleaning staff; According to the requirements of the company, combined with the current situation of cleaning personnel, under the condition of ensuring the normal work of cleaning, gradually adjust the personnel who do not meet the requirements of the company; And cooperate with human resources administration to do a good job in the examination and approval of new employees; Second, according to the budget objectives of the department, strengthen the use control of daily cleaning materials and facilities.

Supervise and maintain, control the cost within a reasonable and effective range, and better complete the objectives and tasks set by the company on the premise of ensuring the quality standards of daily work;

Third, strengthen teamwork: any work needs a harmonious working atmosphere and professionalism.

Only in this way can it be effectively completed. No matter the work intensity of employees at different time periods or the abnormal performance of employees at work, managers need to understand employees from all aspects, understand their ideological trends, find problems in time, guide and channel employees' dissatisfaction, and avoid affecting the overall cleaning work; Strengthening the organization of employees' after-work activities and providing a communication platform for employees require managers not only to play a benchmarking role, but also to play a good coordination role among employees. While doing a good job in team relations, we should also do a good job in relations with other departments in order to better drive employees to do a good job in team building;

Fourth, staff training:

Cleaning training is a long-term job. Every year, cleaning staff should be trained in cleaning-related knowledge, so as to continuously improve their comprehensive quality and working attitude, enhance their sense of belonging and responsibility to the company, and promote communication between the company and employees, managers and employees. This year's training mainly includes the following points:

1, fire safety awareness training, cooperate with the fire department to train employees on fire knowledge, and carry out safety for employees in stages.

Strengthen awareness training, improve employees' ability to deal with emergencies, control the area cleaning during the holiday season, and operate safely, minimize the time for stains to stay on the ground, reduce potential safety hazards, clean in strict accordance with the standard procedures for safe operation, and eliminate potential accidents;

2. gfd, service awareness training, cleaning of all parts of the mall, employees' GFD and service awareness directly affect the company's external image. Therefore, the daily dress of employees is uniform, and the improvement of employees' service awareness is also the focus of cleaning training;

3. Skills and knowledge training. With the continuous development of the company, the standards and requirements of cleaning work will become higher and higher. In addition to basic cleaning knowledge, employees need to master more cleaning skills in order to do a better job of cleaning. For example, the maintenance of facilities and equipment, the cleaning and maintenance of floor tiles, and the cleaning and maintenance of stone materials all need professionals to operate. This year, we will focus on strengthening the training and learning of employees' skills and knowledge to meet the development needs of the company; In the new year, all our cleaning workers' unions have devoted themselves to cleaning work with more enthusiasm and positive working attitude, and made contributions to the all-round development of the company.

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First, do a good job in the overall quality construction of the cleaning group.

Strengthen the ideological education of employees, so that every employee can realize that "the ocean is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish "owner first, service first", let every employee put himself in the shoes of residents in service-"think what residents think and worry about their worries", so that residents can deeply feel the warmth of home. At the same time, we also pay attention to learning some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development.

Second, further improve the rules and regulations of the cleaning group.

Strictly regulate the daily work and code of conduct of each employee with relevant regulations, so that each employee can realize his own shortcomings and actively seek improvement.

Third, launch the "fixed-point service" plan.

Since the implementation of "fixed-point service", the cleaning group has provided fixed-point service according to the specific requirements of the management office through its own continuous efforts, further narrowing the distance between residents and us.

Fourth, cooperate with Dayang to complete various services.

Abide by the instructions issued by the management office, so that the cleaning service can be successfully completed, provide a clean environment for the residents, and always do things in detail to ensure the smooth handover of the house.

Five, gradually standardize the management of cleaning supplies.

In response to the call of Ocean Company to save energy and reduce consumption, the cleaning group regularly checks and cleans all equipment in daily work according to its own actual situation, thus reducing the maintenance times caused by inadequate equipment maintenance; Every cleaner should turn off the lights when people are walking, turn off the tap in time when water is not used, and start from small things to save money for Ocean Company as much as possible.

Six, pay attention to the prevention of safety accidents and awareness training.

Under the organization of the management office, the fire safety knowledge was trained and assessed, and the correct use of various electrical appliances was explained under the guidance of the maintenance personnel of the mobile base, which further improved the awareness of danger prevention of each employee.

Seven, standardized management of family health of employees in residential areas.

In order to make every household have a good living environment, the cleaning group has supervised the hygiene of each floor. Ensure that the vacant rooms are not polluted, and the garbage on other floors is cleaned at any time, without graffiti.

Eight, cooperate with the property management office to complete the internal inspection work.

In order to better meet the inspection of the competent department of ocean-going shipbuilding, the cleaning staff carried out detailed cleaning and maintenance work on all links. Ensure that there are no cobwebs, mosquitoes and flies, metal equipment, stains, dead corners and garbage everywhere on the ground. Secondly, sort out the post records and make up the deficiencies.

Nine. Looking back on the work practice in the past year, we have improved in all aspects compared with the previous year. However, in the face of the continuous improvement of Party A's requirements for our professional skills, we still have many shortcomings, mainly in the following aspects:

1, the mastery of professional skills is not comprehensive enough. We are not complete in the method of cleaning knowledge.

The thorough cleaning of the surface left a hidden danger for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

In view of the above shortcomings, the cleaning team will focus on strengthening the study of professional skills and knowledge in the coming year, and strengthen the service standards of all employees, so that our "personalized service" can develop better and meet the different needs of Party A, and a cleaning team with strong professional performance and warm and thoughtful service will repay Party A's attention to us, so that our big family will continue to prosper and grow.

Tisso

I started working in * * * company in May of 20**, and now I have been mainly responsible for the cleaning supervisor in the sales area of shopping malls for * years, such as recruiters, talent management, training, ditch department, etc., and I have learned a lot of work almost from scratch. With the careful guidance and great help of the company leaders, according to the work requirements of our company, and through the concerted efforts and conscientious work of employees in various jurisdictions, we have successfully completed a series of cleaning services with the mentality of "the home of the shopping mall is my home", and hereby summarize our work experience in the past year. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work. I. Summary of Work in 20xx

1, adjust measures to local conditions, and distinguish work priorities. At work, the cleaning staff can know the basic situation of each floor in detail and master the main points of cleaning through one year's training and communication. Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning is the lobby and bathroom. Especially the urinal and dead angle in the bathroom, so that the urinal is free of dirt and the bathroom is clean and tasteless; The ground is clean, dust-free and footprint-free; There are no stains on the wall.

2. Perform duties and abide by rules and regulations. For work, as long as the cleaning tools and cleaning supplies are used correctly and reasonably in strict accordance with the work flow, the long-term use of tools can be guaranteed. In terms of discipline, it is necessary to strengthen the ideological style construction of cleaning staff, regularly inspect and supervise, strictly follow the reward and punishment system, reward good performance and criticize poor performance. Form an incentive mechanism to make the cleaning work form a conscience cycle.

3, overall coordination, pay attention to coordination. For the maintenance phenomenon in the work, actively cooperate with the maintenance personnel, report the leakage phenomenon to the company and maintenance personnel in time, so as to deal with it in time, avoid causing heavy losses, and do a good job of cleaning after maintenance. Let us all have a collective consciousness, actively contribute to the enterprise and maintain the company image.

4, hands-on, pay attention to teamwork. In work and life, we should unite every employee with our affinity and be able to blend in with the cleaning staff. While strictly demanding them, fully mobilize the enthusiasm and initiative of employees, so that employees can correct their service attitude, work conscientiously and responsibly, communicate with them in time, care more about them in life, help them in time if they have difficulties, solve their worries and concentrate on their work.

5, save energy and reduce materials, reduce the burden on enterprises. For enterprises that have worked for 8 years, they already feel at home. In their work, they strive to improve the efficiency of cleaning tools and ensure the cleanliness and hygiene standards in the spirit of economy and simplicity. 20xx years, the following examples. Example: Buy 65,438+00 line mops at the beginning of 20xx (mainly used in shopping malls). After 1 year's use, there are five new ones in the warehouse, including dust pushers (mainly used to clean the ground), including dust pushers and dust pushers. For the broken dust pusher, if it still works, take the initiative to find someone to weld it while maintaining the welding ability. We haven't sold a broom for a year. Last year, we bought 1 1 brooms and only used five. The broken part is often reinforced with iron wire to make it durable. The front of tussah water often breaks down. I haven't bought it for a year. Although all kinds of data are unremarkable, I am very happy to start from a small place and reduce the burden on enterprises from a small place. Second, the shortcomings of 20xx years: cleaning knowledge needs continuous learning. I will continue to learn in my future work and strive to enrich my knowledge, paving the way for the smooth development of my future work. Management ability needs to be continuously improved. Due to lack of management experience, many things are not handled satisfactorily. In the future work, we should continue to learn from others, see more, learn more and ask more questions. Energy conservation and consumption reduction also need constant innovation. According to the actual work situation, gradually standardize the management of cleaning supplies, so as to carefully maintain cleaning supplies and extend the service life of tools and equipment as much as possible. Pay attention to saving water and electricity in the responsible area, turn off the lights and water in time, and start from small things.

Three. 20xx work plan

1, improve self-awareness and strengthen learning ability. In the future work, we will constantly discover our own shortcomings through "learning, comparing and watching", actively learn from the excellent experience of our peers, constantly improve our professional knowledge and skills, and enhance our management ability. Let the cleaning department play a greater role.

2. Improve work efficiency and ensure work quality. Constantly grasp the "efficiency and quality" two-wheel drive in the work, so that the working hours can be reasonably utilized, the professional skills of cleaning staff can be further improved, and the supervision and inspection can be strengthened. Improve employees' consciousness and learn to find and solve problems.

Continue to save energy and reduce consumption, and strictly manage materials. In the use of cleaning tools, the awareness of saving is constantly expounded, and what can be repaired must be repaired, so as to eliminate waste, save costs and improve efficiency for the company.

3. Strengthen humanistic care and improve team performance. Constantly learn interpersonal skills, correctly handle the relationship with employees and create a good working environment. Eight years of work has left me a lot of valuable experience, which is also a fortune on my growth path. However, my work still needs to be improved. I will conscientiously sum up past experience and lessons, carry forward achievements, overcome shortcomings, devote myself to my work under the guidance of the company and make greater efforts in the new year.