How to write the creativity of property management?

1. How to write the idea of property management?

1, clean and green usually handle tasks.

In the past year, based on the principle of fairness, justice and underground for employees, we have strengthened employees' sense of identity and communication, cultivated employees' team understanding and cohesion, made employees devote themselves to tasks with a sense of servant obligation, changed the task from pessimistic initiative to positive initiative, and greatly reduced employee activities.

2. Staff training tasks

Staff training is the target task of ordinary tasks (if most departments are new employees, they are all amateurs or have done cleaning tasks), and the training is conducted once a week during lunch break, with 2 hours each time. The training contents include: basic cleaning techniques, mailbox responsibilities, operation safety, functional use of cleaning agents, use of mechanical equipment, etc. According to the actual environment, the control rules, inspection rules, training rules, words and deeds norms and related task methods of each sentry box are drawn up. At the same time, the training of guiding tactics is being carried out continuously in ordinary tasks, and the training tasks run through the first half of the year. Upon investigation, the employee's practical assessment 100% is qualified, and the practical assessment is 95% qualified. The other two groups of foremen stopped the training of lower-level management talents and let the lower-level management be promoted endlessly.

3. The strict requirements of the employees of the two teams, such as gfd, rules and etiquette, attendance regularity, high and low class queuing, and the same pair of work shoes (purchased by employees themselves), have been applied to ordinary tasks, and the group abstraction and education of clean and green employees have been greatly improved.

4, the usual net task

Strengthen the usual cleaning treatment of the first phase, especially the tasks such as crystal plane treatment in the air of the clubhouse, glass mud washing, carpet mud washing, range hood mud washing, etc., and complete various flexible tasks such as cleaning the living angle of doormen, cleaning the fallen leaves of Tianhu Xianzi Lake, cleaning the sediment in the hot springs of streams, washing the mud in fountains, fishing under the fire, sweeping the mud in mountain roads, etc. At the same time, reduce the intensity of cleaning the fallen leaves and dregs in the middle and lawn on schedule.

5. Handling of East and West Materials

In order to control the cost and prevent the waste of materials, the clean and green materials are managed by special personnel, and the materials are strictly distributed, collected and registered, and used according to the planned dosage. Frequent trade-in of things, self-preservation of things, and compensation for people who pick up things are to ensure that what can be saved will be saved for convenience in a quantitative environment. At the same time, we should make concerted efforts, stop controlling the quantity of materials, conduct market research on the unit price of materials, and select materials with reliable quantity and reasonable price. The consumption of clean materials has been greatly reduced in both quantity and price, which has truly achieved open source and reduced expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.

6, clean business tasks

While ensuring the usual cleaning task, the supporting units of the second phase of the building will be cleaned first, and the building sales department and model room of another township will be cleaned after maintenance due to fire leakage. At the end of all tasks, according to the actual environment, they superstitious about changing employees fairly, stopping the fair placement of cleaning pioneers, waxing the floor and greening the animals. With the cooperation of all employees, they are doing their best to complete and resettle employees smoothly ... Last year, they planned to do the same thing according to some responsibilities. Specifically, we should know how to plan the implementation, progress and constraints of those responsibilities, and take improvement plans and preventive measures for this year's shortcomings. At the same time, it is necessary to contact the company's growth plan, mediate the goals and priorities of the task, plan ahead, exercise restraint during the process, and summarize afterwards, so that some tasks can be integrated into the company's growth plan.

2. How to write the idea of property management?

1, focusing on customers, and vigorously improving service quality.

1. 1 Seek and create opportunities to strengthen communication with customers in various forms, such as home visits, customer satisfaction surveys, letters and documents, and interactions during festivals. Grasp customer information in time, grasp customer needs, make every effort to meet customer needs, and provide customers with high value-added services. Improve customer satisfaction.

1.2 Use the service desk management software to pay attention to the collection, analysis and comparison of customer information; According to customer feedback information, make timely response.

1.3 take customers as the center and improve business processes and operating procedures.

1.4 Promote and expand, give play to the function of "caring housekeeper group", so that each member can really "stick together" with customers and solve problems for customers in time.

1.5 standardizes, strengthens and refines the courtesy and warm service of customer service staff.

2. Fully cooperate with government agencies and do a good job in public services.

2. 1 Timely publicize, convey and implement relevant laws and regulations of government departments.

2.2 We will, as always, fully cooperate, support and implement the policy instructions of governments at all levels and play our due role.

3. Strictly control outsourcers to ensure good quality.

3. 1 Use the "monthly meeting" system of outsourcers to further strengthen the quality control and management of outsourcers' services. Find the problem and let it be rectified within a time limit. The management of foreign contractors has formed a "strict, detailed and practical" work style.

3.2 For one-time outsourcing service activities such as "external wall cleaning", assign special personnel to follow up, find problems, let them be rectified immediately, and strictly control the quality.

4, smooth communication platform, do a good job of publicity.

4. 1 Give full play to the role of the public notice board as a bridge and window, update and enrich the information on the public notice board in time, and release the relevant management information, service information and external information of the project department to the owner in time.

4.2 fully display and establish a good image of the property department to customers.

4.3 For the problems that the owners are generally concerned about, use the publicity column to release them to the owners in the form of special topics.

4.4 Further smooth and broaden the communication channels with the owners.

5. Strengthen staff training and improve staff quality.

5. 1 Based on the training schedule, focus on training customer service personnel in "service awareness, polite hospitality, case analysis", etc., and comprehensively improve the comprehensive quality of customer service personnel.

5.2 Develop various forms of new courseware and increase the training of new topics and new ideas; Broaden the training form.

5.3 Pay attention to the effect verification and evaluation after training, and finally achieve the purpose of improving service quality.

6. Strengthen internal management and implement quality system requirements.

6. 1 strengthen the inspection of the implementation of the five-routine law, so that every employee can master it skillfully and effectively apply it to work.

6.2 Improve the management methods of electronic files and document files; Clarify the relevant systems and management processes of file management; Binding some emergency plans, schemes, procedures, processes, etc. Into an independent book.

6.3 Strengthen the management of front desk service and employee discipline.

6.4 Effective use of ISO 900 1- management tools, scientific management, standardization of each service process and service details, and recording and retaining effective data to improve service quality.

6.5 Strengthen the implementation and supervision of various plans and processes.

7. Strive to improve and follow up in time.

7. 1 Continue to do a good job in garbage sorting and strive to become an "excellent demonstration park for garbage sorting in Beijing".

7.2 Take precautions against Hyphantria cunea in advance to prevent Hyphantria cunea from flooding in the park and causing losses to the park and the company.

7.3 Strive to create a "garden-style unit" and do related work well.

7.4 Management emphasizes people-oriented, emotional people, emotional people and emotional parks, and strives to build harmonious parks and emotional parks.

Under the leadership of Perfect Time Project Department, the customer service department will continue to assist the project department to complete the company's indicators, strengthen communication with the owners, improve service quality, and make continuous efforts to carry forward the essence of property management.

3. How to write the idea of property management?

1. The working hours of customer service department are 7: 00-14: 0014: 00-21:00. When the number of residents in the community increases to a certain extent, after the engineering department starts to be on duty 24 hours a day, the customer service department will simultaneously implement the 24-hour working system;

2. In combination with the actual situation, cooperate with the engineering department to formulate paid and unpaid service items and charging standards, and notify each owner;

3. Continue to make home visits, but don't concentrate on a certain period of time to reduce the boredom of customers being disturbed. Customer service personnel visit no less than 4 households every month, and enrich and improve customer information during the return visit;

4. The renewal speed of residents in the residential area has been accelerated, and the customer service department conducted a property management satisfaction survey in X and xx months to strengthen the impression of the management office among residents.

5. Look for all professional companies that can provide professional services and cooperate with our office to provide more comprehensive and professional services for residents in the community, such as cleaning, housekeeping/nanny, pet care, etc.

6. Carry out community cultural activities, such as some important Chinese and Western festivals, spring and winter sports meetings, etc. Publicize the management plan and charging standard of the activity center of Nanhui, implement the management personnel and open the activity center as soon as possible;

7. Customer service personnel standardize services, enrich and enrich professional knowledge, and provide better services for community owners. You can improve your service skills by organizing visits to other excellent communities and learning related professional books.

8. Implement housing, find customers, and strive to develop tenants belonging to the company;

9. Instead of concentrating the urging work in a period of time, we should integrate the urging work into our daily work.

4. How to write the idea of property management?

First, earnestly implement the _ _ standard implementation advocated by the Group, do a good job in daily work and improve the service quality of the company.

This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do our service better and win glory for _ _ and the Group.

Second, rectify the ranks of cadres.

This property management company is integrated from the original center and has many employees. At the beginning of the company, there was no competition for cadres. After nearly a year's work, some cadres are competent and some cadres are not competent. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

Third, the rational planning department.

At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company's departments and reasonably divide them, and now we temporarily determine them as _ departments.

Fourth, personnel, posts, personnel and efficiency.

Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

Five, in a planned and step-by-step training of cadres and workers.

Before _ _ weeks, we had a week-long training from _ level post to team leader. After the training, each team leader wrote down his own experience, and it is generally believed that such training is necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

Sixth, mobilize the enthusiasm of all employees in the company and generate income through multiple channels.

Of all the companies in the _ _ Group, our property management company has the lowest income-generating ability, because all the work is centered on the theme of "service" and it is difficult to generate income. However, despite the difficulties, we should try our best to create income and do our best to do a good job in income generation.

5. How to write the idea of property management?

First, study hard, strengthen self-cultivation and constantly improve personal quality.

In my daily life and work, I will try to learn from others' good ideas and styles, constantly strengthen my self-cultivation and improve my personal quality. We should always adhere to the principle of "high standards in work, low standards in life, hard work and helping others" and continue to carry forward the style of "strict old four". Although I am not party member yet, I will demand myself by a party member standard and constantly improve my personal ideological consciousness. In the meantime, we must always remember to use our own practical actions to influence and drive everyone to do all the work in place. At the same time, I will actively assist the team leader to lead all the team members to seriously study the meeting spirit of the department and the station and the document spirit of the superior, upload and issue the work requirements of the superior, and always implement the service concept of "perfect service and happy residents" of the integrated team in their actual work.

Second, the learning requirements at work

1. As a property manager, you should learn more about property management in the future, delve into books, learn from district heads and building heads, be ashamed to ask questions, increase your knowledge, and work hard to apply what you have learned. Learn more about the community and make the community your home. We should always study and study the standards and norms of property services, learn more about some contents, always keep some key parts in mind and practice boldly.

2, skills management learning should have a goal, learn some business management knowledge in a planned way, seize the opportunity to learn more from relevant professionals, at the same time, read relevant books in a planned way, contact their own work practice, in order to learn and use flexibly.

3. We have a certain understanding of the work flow and process of the water plant, but it is far from enough. It is necessary to observe more and think more, which can help the work of the water plant. I don't know much about the canteen workflow, so I need to read more and learn more in the future. I have a superficial understanding of the management of apartments, and I need to ask more people in the future to see the problem more comprehensively and do my work better.

Third, remember your responsibilities and be a good assistant to the captain.

1, the accounting work of the waterworks has been handed over to others for more than half a year, but you must not forget your own experience and ask others for advice in time, because this is a valuable asset. At the same time, it can also help the settlement of aquatic plants and apartments. It has been more than two months since the maintenance supervision was handed over to the lobby, but we must not forget our work experience and continue to carry forward our previous enterprising spirit. Maintenance classes often come to the departments under the management of the comprehensive group for maintenance work, so their supervision and cooperation continue.

2. Be a good assistant to the captain, always be kind to others, follow the example of the captain and stationmaster, learn more about and care about people, take the overall situation into account when necessary, criticize more, adhere to the people-oriented principle, encourage people from time to time when arranging work, stimulate people's self-esteem and self-motivation, and let people consciously and voluntarily carry forward the spirit of unity and cooperation, strive to do a good job arranged by their superiors, and lay a foundation for the smooth progress of the next work.