Summary of half a year's work in property management

Four summaries of half a year's work in property management.

Summary refers to the written materials that social groups, enterprises and individuals review, inspect, analyze and evaluate their achievements, gain experience, find out gaps, learn lessons and have some regular knowledge after a certain period, a project or a work has come to an end or has been completed. It is a good way to increase talents. So review well and write a summary. How to write a summary is correct? The following are four short articles summarized from the half-year work of property management for everyone. Welcome to read the collection.

Half-year work summary of property management: 4 articles 1 With the guidance and help of the company leaders and the strong cooperation and support of relevant units, the overall work of the property management company in the first half of 20xx has achieved certain results. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

I. Comprehensive management work

1. Take improving service quality and standardizing residential property management as the goal, take people as the purpose, strengthen management and seriously implement residential property management system.

2. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity.

3. Completed the housing allocation of 25 demolished tenants in the second district in an open, fair and reasonable way, actively and properly vacated the old rented houses to ensure the tenants to move in immediately.

Second, the hydropower work

1. The inlet and outlet pipes of the roof water tank in the residential area were cancelled, which improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.

2. The commissioning of the high-voltage power distribution device in the second area is completed, and the maintenance of the low-voltage main control switch in the second area is completed.

3. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.

4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district, and further improve the water metering device in the community.

Third, the safety and cleaning work

1, standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community.

2. Weeds in the residential area have been thoroughly cleaned up, and the living sanitary environment in the living area has been improved.

3. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners.

4. At present, the key work is to strengthen the vehicle management in the community. Second, continue to do a good job in cleaning up the dead corners and weeds in the community and eliminate the dead corners.

Fourth, the greening work

1, the daily maintenance of living area greening has been managed by special personnel.

2. The new green space 1000 square meters in the living area and more than 4,000 hedges have been replanted, which greatly improved the greening environment in the first district.

3. Prune some branches that affect power supply in time to ensure the safety of power supply.

4. The dangerous trees in the living area were investigated and counted.

5. The plants in the green space in the living area were sprayed with pesticides on a large scale to eliminate pests and diseases and make the trees grow well. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune trees that affect the safety of power supply in time.

The focus of work in the second half of the year is:

1, hydropower work;

2. Greening work;

3. Cleaning and security work.

In the second half of the year, all members of the company mainly took solving the existing problems as the starting point and the foothold, and continued to work hard to overcome difficulties.

Half-year work summary of property: 4 articles, 2 main tasks:

I. Daily management of cleaning and greening

1. In the first half of the year, based on the principle of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, made their work a sense of ownership, changed their work from passive to active, and greatly reduced the turnover of personnel.

2. Staff training

As an indicator task of daily work (because most of them are new employees, novices or have never done cleaning work at all), they use lunch break once a week, with 2 hours of intensive training each time. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaners, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. Training runs through the first half of the year. After examination, the employee passed the practical examination of 100 and the theoretical examination of 95. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.

3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.

4, daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the dead corner, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads according to the weekly and monthly plans. At the same time, increase the intensity of cleaning fallen leaves and collecting garbage from the periphery and lawn, and greatly improve the sanitary quality.

5, tool material management:

In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, adopt materials with reliable quality and reasonable price, and the consumption of clean materials will drop a lot in quantity and price, so as to truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.

Second, clean land reclamation work

1. While ensuring the daily cleaning work, we put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model house on holiday walk at the top of all the work. According to the actual situation, scientifically and reasonably mobilize employees, and reasonably arrange cleaning and land reclamation, floor waxing and greening plant decoration. With the joint efforts of all the staff, the cleaning and land reclamation work was successfully completed, and the staff were arranged to maintain good quality. Good results have been achieved.

2. At the same time, the employees of the department worked together and successfully completed a lot of work such as land reclamation, cleaning and maintenance, decoration and maintenance, cleaning before moving in, and factory layout. After the villa is renovated, arrange employees to clean it and maintain good quality.

Third, paid service work.

With the repossession and occupancy of the second phase building, the demand of the owners is increasing. While completing the above work, the cleaning team used the original planner to provide services for many owners, and the paid greening service of the greening team was well received by most owners. In addition, borrowing aluminum ladders, land reclamation and daily greening maintenance earned RMB for the company. (See table below)

Fourth, disinfection work

In the first half of 20xx, in order to better realize the work of increasing income and reducing expenditure, the work of eliminating four pests was resumed in March, and the cleaning staff was arranged scientifically and reasonably. This alone can save RMB every month.

In the first half of the year, some experiences were summarized from practice as follows:

1, go deep into the grassroots, pay more attention to employees' lives based on the interests of the company, be the boss of employees at work, promote opportunities in a just, fair, reasonable and democratic way, be employees' friends in life, care for employees, solve their minor difficulties, help them, let employees devote themselves to their work with the spirit of ownership, and give full play to collective cohesion, but we must grasp the scale.

2, in-depth ideological work of employees, so that employees have no ideological burden and emotions when working.

3. Pay attention to employee business training, long-term training and uninterrupted training, so that employees can constantly improve their skills and give full play to their strengths in their work.

(a) the shortcomings and suggestions in the work mainly include:

1, cleaning and greening as logistics work, the management of the two teams is not unified, because there are many and miscellaneous jobs, and the supervision and inspection of management work is not enough. In view of the above-mentioned shortcomings of the department, it is also suggested to invite all departments of the company to conduct comprehensive supervision and criticism on the quality of work, that is, to advocate the unity of internal management of the department, but to establish a benign quality mutual inspection mechanism and working atmosphere to improve the overall service quality of the company.

2. Not only the turnover of cleaning and greening employees is large, but also the turnover of employees in various brother departments is too large, which has a lot of negative effects and has a great impact on the owner's service. Original: It has a certain impact on the overall development of the company. It is suggested to introduce relevant rewards, retain willing outstanding employees and give potential employees the opportunity to study and train.

Verb (abbreviation of verb) The work plan for the second half of the year is as follows:

1. First of all, as the Ministry of Environment has just been established, the management of cleaning and greening will have a running-in process, with transparent management throughout, strengthened supervision and inspection within the department, in-depth standardized management, and fair and reasonable evaluation according to the established evaluation system.

2. Maintain the environment and greening of the community, and constantly improve the management level.

3. Actively carry out green, clean and paid services to improve service level and economic benefits.

4. Take over the cleaning of holiday trails and make preparations for cleaning, greening and maintenance of units in front of the building.

5. The management of model houses is gradually standardized, and the service level is improved.

With the guidance and help of the company's leaders and the strong cooperation and support of relevant units, the overall work of the property management company in the first half of 20xx has achieved certain results. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

I. Work in the first half of the year and current key tasks:

(A) comprehensive management work

1. Take improving service quality and standardizing residential property management as the goal, take people as the purpose, strengthen management and seriously implement residential property management system.

2. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity.

3. Completed the housing allocation of 25 demolished tenants in the second district in an open, fair and reasonable way, actively and properly vacated the old rented houses to ensure the tenants to move in immediately.

(2), hydropower work

1. The inlet and outlet pipes of the roof water tank in the residential area were cancelled, which improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.

2. The commissioning of the high-voltage power distribution device in the second area is completed, and the maintenance of the low-voltage main control switch in the second area is completed.

3. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.

4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district, and further improve the water metering device in the community.

(3), safe cleaning work

1, standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community.

2. Weeds in the residential area have been thoroughly cleaned up, and the living sanitary environment in the living area has been improved.

3. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners.

4. At present, the key work is to strengthen the vehicle management in the community. Second, continue to do a good job in cleaning up the dead corners and weeds in the community and eliminate the dead corners.

(4), greening work

1, the daily maintenance of living area greening has been managed by special personnel.

2. The new green space 1000 square meters in the living area and more than 4,000 hedges have been replanted, which greatly improved the greening environment in the first district.

3. Prune some branches that affect power supply in time to ensure the safety of power supply.

4. The dangerous trees in the living area were investigated and counted.

5. The plants in the green space in the living area were sprayed with pesticides on a large scale to eliminate pests and diseases and make the trees grow well.

5. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune the trees that affect the safety of power supply in time.

Second, the work ideas and plans for the second half of the year

(1) hydropower project

1. Replace the main water supply valve in Zone 3.

2. Maintenance of main water supply valves and water meters on the west side of office buildings and garages, and reconstruction of some pipelines.

3. Improve the electricity metering device of single apartment as soon as possible.

4. Cooperate with the head office to improve the expansion of the three-zone distribution room as soon as possible.

5. Strengthen water leakage detection and improve water recovery rate.

(2) Greening work

1, continue to strengthen the daily maintenance and management of greening.

2. Clean up the dangerous trees in the living area to ensure the safety of the living area.

(3) Cleaning and safety work

1, continue to strengthen the management of sanitation and cleaning work, and timely handle garbage removal;

2, continue to strengthen the public security work of closed management community, do a good job in the past and night patrol management.

3. Do a good job in the removal and disposal of construction waste from 25 buildings in the second district and new houses in the third district.

4. All three districts are closed management.

(4) Others

1, handover and acceptance of new residential buildings in the third district.

2. Distribution of old houses.

Third, I hope the company can solve the problem for this unit:

1. Allocate funds for greening in the second half of the year: at present, all funds for greening have been used up, and the greening work in the second half of the year cannot be carried out normally. However, the daily maintenance, power pruning and greening of dangerous trees are urgently needed.

2.( 1) Increase the water and electricity maintenance fee and the power consumption quota for public facilities and offices. Water and electricity maintenance costs have been spent 27,000 yuan in the first half of the year; According to the work plan for the second half of the year, there is a problem of insufficient expenses; In the first half of the year, the public security department and the production department overspent on utilities and used up the annual quota.

(2) Because it is inconvenient for our company to control the water and electricity in the factory, in order to achieve the purpose of strict control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.

3, the implementation of the three closed management personnel salaries and funds.

The work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the manager's heart and integrated into the daily work and life of every customer service staff. Looking back on the work in the past six months, there are gains and losses. My work in the past six months is summarized as follows:

First, deepen the understanding of the company's various rules and regulations and the post responsibility system of customer service assistants.

In accordance with the spirit of the "20x" instruction, we will constantly learn and master the relevant laws and regulations on property management and service charging standards, and be familiar with the basic situation of community owners, facilities and equipment. In 20xx, we devoted ourselves wholeheartedly to improving the sense of teamwork, and made continuous progress towards the goal of excellent service under the leadership of the company, which was widely supported, understood and positively praised by the owners.

Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.

Since the handover began in 20xx 10, the first phase of the whole park project has completed X buildings, * * households and * * households. The second phase of the project has been completed, with X households and X units. On the whole, Building X has been taken over and X households have moved in, among which X households have the occupancy conditions and X households have not. * * * There are X sets of idle houses, including X sets of vacant houses, X sets of model houses, X projects, X offices borrowed by the construction unit, and X households have the conditions to stay.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, implement the job responsibilities of customer service assistant and complete other tasks assigned by customer service leaders in time.

1. Complete the inspection and record of vacant houses once a month, find xx cases of equipment, facilities and hidden dangers, correct irregularities and violations of decoration management regulations, and issue X rectification notices when daily checking the situation in the area of responsibility, including decoration garbage piling, sanitation in the area of responsibility, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, stacking of sundries on air-conditioned seats, hanging of advertising banners, etc.

2. Be responsible for following up the maintenance of waterproofing in the park, check the water leakage on site and make records, and notify the construction unit to repair and deal with all kinds of water seepage and water leakage, including X households, which cause losses and require recovery and compensation. The customer has reported to the department manager step by step and asked for proper handling.

3. Contact the construction unit at any time to repair the civil pipeline within the responsibility area, and the treatment rate is above x%. The rest are caused by the hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and handling.

4. Responsible for handling and following up the maintenance results of guardrail and guardrail glass in the park. Repeated contact with the construction party failed to maintain. Up to now, the problem of X car owners has not been properly handled.

5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the majority of owners, actively carry out the collection of property service fees in Area X for 20xx—20xx (the default deduction of property fees during the settlement period due to delayed delivery of property is not counted), and urge X households to collect them, X households have expired and X households have paid them. Among them, the unpaid owners need to continue to make dunning and explain the vacant houses that have not been renovated in other places, and some owners have objections to the problems left over from the maintenance of the previous projects. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down. I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

20xx is a half year of my constant exploration and self-pursuit. In the next six months of 20xx, I will try my best to correct the shortcomings in my work in the past six months and constantly improve and strengthen in the following aspects:

1. Continue to learn the basic provisions of property management and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.

3. Further improve their own character, improve work patience, pay more attention to details, strengthen work responsibility, and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back. Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements in the new half year under the leadership of the company.

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