Property management experience

Model essay on property management experience (5 selected articles)

After we get some experience, we should write good experiences and enrich our thoughts through continuous summary. So what is a good experience? The following is my model essay on property management (5 selected articles), welcome to share.

Property management experience 1 I benefited a lot from this training. Listening to the lectures of experts and professors, I admire their eloquence, their self-confidence, their acumen and their erudition. Think about where such talents come from. All people are taking the same road, that is, they are constantly learning and paying attention to professional knowledge and state affairs, day after day, and never ending. Although both the property manager and the hotel manager require three abilities of management, execution and coordination, they also have different requirements for us, that is, familiarity with corresponding laws and regulations, understanding and affinity for the house.

Through study, I slowly sorted out a little clue. Let me talk about my own experience:

I think: learning+reflection = growth. In the process of learning, I feel that there is a saying that "attitude determines everything". No matter how we learn, you have to learn first. Don't go in that door unless you learn. When you enter that door, you have to understand that you are here to study, not to sleep. Chat and play. Why do some people feel that studying is very hard and some people feel very happy? We should reflect on ourselves and learn from others, so that you are always the best.

After correcting our learning attitude, I think: learning+understanding = understanding property management is a brand-new industry and direction for me. Through this study, I am deeply stimulated. The road and direction I want to take is still very wide and far away, and the prospect and future of our company are still so great. I feel sorry for the time lost in my previous work and study, and I am glad for my decision now.

China's property management has only developed for 30 years, and has just entered the thirties. The level of property management is generally low, and we stand on the balance of challenges and opportunities, but there are 100 years of property management knowledge and experience abroad; As long as we study hard and dare to face challenges, the spring of our property management may be in our tomorrow. In the final analysis, it is execution.

To improve the execution, we must strengthen our study and renew our ideas.

In our daily work, we always encounter some problems when performing a certain task. There are two options to deal with this problem. One is not afraid of problems, trying to solve and eliminate them by all means, and the result is a successful completion of the task; One is to face up to the problem, do nothing, and not make progress. As a result, the problem still exists and the task cannot be completed. Reflecting on the two choices and two results of solving problems, we can't help asking, it's the same job, why can some people do it well and others can't?

The key is a question of ideological understanding. We often say that thinking determines thinking and thinking determines the way out. The concept has changed, the world has become wider, and the power of the concept is infinite. Some successful enterprises also believe that what kind of ideas will have what kind of work effect. Concept change and ideological emancipation have the effect of "nuclear fission" and can generate inexhaustible motive force to promote development. Only by changing ideas and emancipating the mind can enterprises always maintain rapid development and always be full of vigorous vitality.

Therefore, we should realize that the development of any enterprise is not only strategic decision-making, business planning, etc. But more importantly, the executive ability of people at all levels. Don't always make excuses when dealing with daily work. We should proceed from ourselves, constantly strengthen our study and update our concepts, constantly analyze and improve ourselves, change the bad habit of inaction, and do our job spontaneously.

Experience of property management 2 Discussion on villa property management There are three types of properties: ordinary houses, apartments and villas. In terms of grade, the villa belongs to the highest floor. With the development of market economy, villa housing has become the "darling" of the real estate industry and is favored by consumers. Therefore, the management of villas has also become an important topic for property management enterprises. Now the author talks about his personal views on the villa property management that his company is about to take over, and hopes that colleagues will criticize and correct me. The so-called "villa" is defined in modern Chinese as a garden house built in the suburbs and scenic spots for rest.

The so-called "management" here is property management, including management, care, cooking and restraint. Although there are many differences between the definition of villa in the book and the villas currently on the market and those in developed countries abroad. But in other words, "villa" houses have many similar characteristics, so the property management of villas is not only the cleaning and security of residential areas involved in general property management; General equipment maintenance and repair; Maintenance and maintenance of public facilities, etc. , but also according to the characteristics of the villa, do a good job in service management, in order to achieve good results and benefits.

I. Environmental characteristics of villas Because villas are mostly located in suburbs and scenic spots, far away from the noisy areas of cities, compared with other types of properties, they occupy more land, have a large area and a high degree of personalization, and the ratio of green space to occupied area is not less than 1:

1, with large building spacing and wide roads. Then, as property management usually requires, green space is free of sundries and weeds, and sidewalks and motor vehicles are not damaged;

It is not appropriate to keep a clean standard. First of all, the design of scenic spots should be consistent with the style of villa buildings, and the choice of varieties should take into account the differences between the north and the south, otherwise it will cause short-term effects of "green" for a while and "elegant" for a while, and there will only be two seasons of green in a year. If these "congenital deficiencies" are formed, then the later property management will not achieve good results anyway. In addition, the long distance, wide roads and low population density should lead to poor emotional communication between people.

According to the area where the villa is located and the type of people living, through "public opinion survey" and "customer survey", some public facilities with practical functions will be added, such as open-air gymnasiums, children's playgrounds, places for the elderly, open-air barbecue areas, plastic products for art gardening, information columns, etc. , so as to communicate the feelings between developers, property companies and business households and improve the effectiveness of property management. In addition, it is these seemingly subtle tasks, such as timely and effective road cleaning in snowy days, road drainage and water treatment in rainy days, which constitute a comprehensive management and better reflect the management level.

Second, the characteristics and management of the security villa is a relatively closed large community with dozens and hundreds of buildings, which are designed and built in a unified way.

From the price point of view, the owners are people with economic strength and social status. In terms of use, most of them are people's second homes, Xi 'an's offices and group offices. Due to the scarcity of people, low personnel density, high property value and many hidden dangers, safety and public security work must be put in the first place. To achieve smooth communication, rapid response and effective prevention, it is necessary to increase the input of manpower and material resources. It is very necessary to establish a public safety emergency system. Combining technical defense with civil air defense, advanced intelligent facilities are used to monitor the perimeter, entrances and exits, garages, public places and important parts of the community for 24 hours. Security guards ask, check and help people in the villa area in a fixed or mobile way. We can achieve "rapidity" through the use of electric and motor vehicles, "accuracy" through complete and advanced equipment and devices, and "effectiveness" through trained professionals to prevent, control and handle various emergencies. However, it is worth noting that too many questions, cumbersome registration and strict control will lose the comfort and convenience of the house and replace it with a sense of "prison" with "strict barriers".

How to be safe and convenient is really a difficult problem. I think this contradiction can be alleviated by realizing the "mobile notification system", because the villa area is large and the mobility of personnel is small, and the fixed security posts and mobile security posts use communication equipment. (that is, with the moving line of people and vehicles, the direction is constantly notified, forming an invisible safety net). Some villas implement the main payment card verification method in the management of foreign personnel and vehicles, and the effect is ok. In property management, security work should not only have paramilitary quality and function, but also be familiar with all aspects of a villa as much as possible, from simple security function to both help and service function. This belongs to the category of service software. In many projects, making a promise of "finding a sense of security in difficulties" is a good and difficult topic. In addition, the vehicle traffic management in the villa area also involves many safety factors, because the actual situation of not less than one vehicle per household makes it necessary to separate people from vehicles, so the correct, effective, in place, reasonable and smooth route is one of the conditions to reduce unsafe factors.

Three. Literally, the service and management of villas are that the former obeys orders and the latter gives orders.

However, in property management, the two should be integrated and organically combined. In the communication with the general manager of dtz property management company An Branch, the general manager lamented: In China, it doesn't matter that many people spend hundreds of thousands of yuan for meals, but they feel distressed for the monthly property management fee of tens of yuan. This also reflects from one side that many domestic business households do not understand property management. In the familiar Hong Kong property management model, the property management funds come entirely from the owners. In China, how to fully realize "supporting districts by districts" under the premise that people's economic and psychological endurance is not enough, we must make a big fuss about the diversification of service types and the flexibility of management forms.

Although the proximity and remoteness of the villa bring the necessity and singleness of life and daily necessities service, because the villa users have a large activity radius and are the first residence, bulky items and durable goods will not be consumed in the community. Therefore, the arrangement of service facilities and the types of goods provided should be carefully reviewed. Due to the characteristics of villa buildings and consumers, villas have strong privacy, and the collection of various fees is necessary for management, such as door-to-door collection, which is desirable from the service point of view, but it is not desirable to disturb users frequently. At this time, the use of multi-fee unified collection and intelligent transmission can kill two birds with one stone. People who live in villas have certain needs for leisure, fitness and entertainment, and the "clubhouse" that came into being is a good opportunity. If it is done well, it can not only meet the needs of users, but also increase income and achieve the goal of "cultivating areas by areas".

However, the existing project clubs are vacant and trapped. Therefore, it is necessary to study and formulate a series of feasible schemes, such as project, surrounding conditions, operation mode, area size and charging level, to solve the operation and safety problems in order to achieve the expected goals. The management of leisure clubs is a problem worthy of examination and consideration by property companies. How to maintain the huge operation and maintenance cost of the project and finally win profits for the development of the club will be the focus of attention in the future. In addition, the key management of villa houses; Entrusted management for rent; Company rooms, conference activities management, etc. are all services that distinguish villas from other properties, which are worth exploring in depth.

Fourth, management control measures

1, operation process In the internal management of the property management company, the property management department is responsible for receiving the information on the needs of property management services such as superiors and customers, and transmitting it to relevant departments for operation in time. At the same time, coordinate, communicate and monitor customers and related parties, and collect information in the implementation process, and feed it back to the general manager of the property management company through feedback channels for correction, judgment and summary when making decisions. Arrange, supervise and summarize the property management services to ensure the timeliness and effectiveness of the property management services.

2. Management control measures In different stages of villa project property management, property management companies should take the following management measures to strengthen effective control of property and ensure the overall quality of property management services. One-stop service After the property is delivered for use, the customer service center of the property management department of the property management company provides "one-stop" service for the owners and users, and it is simple and convenient for the owners and users to handle related business. Vacant property

After the property of the maintenance villa project is delivered for use, a certain amount of property is vacant due to the sales strategy. In the management of vacant property, the property management company implements property management according to the normal use of the property, and establishes a regular on-site inspection system to keep the vacant property in good use and ready for use. Safety emergency plan Villa projects are mostly commercial and residential buildings, and their safety is the most important. Before check-in, the property management company will formulate emergency plans and handling guidelines for emergencies such as elevators, fire fighting and safety according to the characteristics of each system of the villa property, and conduct drills.

Building Inspection In the process of property management service, the property management department, engineering department and order maintenance department of the property management company must implement a daily inspection system, and extend the management service from the office to the front line of management service by regularly inspecting key areas, key parts and key facilities and equipment within their respective responsibilities, so as to achieve early detection and prevention. L the cleaning management service of the invisible cleaning villa project, the property management company implements the "invisible cleaning" service mode, and the cleaning service content is carried out during the peak hours when the non-owner enters and exits as much as possible, and the other time is mainly cleaning, so that when the customer enters the property, the property always keeps a clean environment. In the property management service of visiting villa projects, the property company changed from passive to active, changed the previous method of improving the work through complaints from owners and users, implemented regular door-to-door visits, and actively communicated with owners and users, from which the shortcomings in management services were found and improved.

3. Information feedback process The manager of the property management center regularly communicates with the staff and users of the developer, feeds back information, and corrects problems in time.

The property company regularly or irregularly communicates with the developers and government agencies in the jurisdiction, discusses the rectification measures in time when problems are found, and urges the on-site management center to implement them.

Property companies should ensure smooth horizontal and vertical communication channels, strengthen timely improvement and effective communication of service systems, and meet the developer's goals and customer service needs to the maximum extent.

At present, domestic property management, such as Xi 'an, is still in the stage of exploration and running-in, whether it is foreign or domestic, whether it is drawing lessons from hotel management experience or introducing British butler service;

There is no complete management manual that is universally applicable. The same is true of the property management of villas. According to its own characteristics, market conditions and management needs, we should adhere to the combination of innovation and stability, service and income, and the interests of operators, developers and property management companies, so as to promote the healthy and sustainable development of this project, make the villa property maintain and increase its value, and the property management company will generate social benefits, improve its popularity and reputation, and build a service brand. Text/Zhang Yijun

Property management experience 3 1. Owner's sense of responsibility. There are * * * properties in the community, which are the property of all owners. Every owner should assume the responsibility of management, care and supervision, especially the responsibility of maintenance and conservation of equipment and facilities.

2. Owners' awareness of investment. In order to prolong the life of the property, investment is needed, and the owner's investment is carried out by paying the property management service fee. On the one hand, the property management fee is used for cleaning, greening and other services, and more is invested in the maintenance of equipment and facilities to realize the preservation and appreciation of the property.

3. Enterprise management consciousness of property management. Property management companies should be clear about their identity and status. They are enterprises that exchange services for returns, not "butlers" or "owners" or so-called "managers". Enterprises must appear as enterprises, and establish their awareness, so as to win the rapid development of enterprises. Any enterprise, if it wants to benefit, must be good at management, so it is to manage enterprises, products and brand service enterprises. Reducing expenditure is management, opening source is also management, and grasping and making good use of one's own resources is also management. Property management enterprises urgently need to establish a sense of positioning and operate property management as an independent enterprise.

4. Moral awareness of both sides. Property managers need to have professional ethics to serve owners, and owners should also have basic civic ethics to enjoy services. Taking "morality" as the foundation is the way to be a man and the necessity of enterprise development. Enterprises should serve owners in good faith, and owners need to accept services correctly. When the relationship between service and service is based on the word "trust", some property managers are guilty of stealing from themselves, lacking professional ethics, some owners make trouble without reason, deliberately criticize property management, and so on.

5. Legal awareness of both parties. With the development of property management, the legal framework of the industry has basically taken shape, especially the normative documents such as the owners' convention, entrustment contract and preliminary service agreement formulated by the state, which specify the rights and obligations of property management and owners in detail. The property management regulations and other related laws and regulations issued by various places can basically meet the service needs of the property management industry. Since it is not impossible to follow, we need to abide by the law, establish legal awareness, and take up legal weapons.

6. The contractual awareness of both parties. Contract is the embodiment of service and the true meaning of service. Once signed, it has legal effect and is equally binding on both parties. The rights and obligations of the owner and the property management company are clearly stipulated in the terms of the contract, and the contract is the norm of the behavior of both parties. Therefore, strengthening the contract consciousness, concluding a contract and abiding by the contract are the fundamental measures to solve the dispute.

7. Market awareness of public utilities: utilities such as water, electricity and heating. Since the planned economy, we have become accustomed to charging end users free of charge. In today's market economy, this situation has not been completely changed, which has caused many avoidable disputes and injuries to both property management and property management. Only in line with economic laws can we develop. Therefore, all parties involved in the market tide should establish market awareness, including the current monopoly industries, so as not to be punished by law.

The promulgation of "Property Management Regulations" indicates that the state has determined the social status of the property management industry by way of legislation, and at the same time, it also ensures the healthy development of the property management industry on the track of legalization. The situation that cannot be relied on in the past will no longer exist. Therefore, with the company of law, the road of property management will be wider and wider in the future. Some people say that property managers are the real heroes of our time, because they are changing people's lifestyles and life concepts. Therefore, I believe that in today's increasingly sound legal system, the prospect of property management will be more brilliant and more brilliant.

The experience of property management 4 In a blink of an eye, the two-month internship period is coming to an end. Looking back on the two-month internship, I was deeply touched and gained a lot. In the past two months, under the care and guidance of leaders and colleagues, I have learned rare work experience and social knowledge through my unremitting efforts. I summarize my experience and experience from the following aspects:

First, study hard, integrate theory with practice, and constantly improve your working ability.

During the internship of property management post, I always regard learning as an important way and method to acquire new knowledge, master methods, improve ability and solve problems, and earnestly arm my mind with theory, guide practice and promote work. Only by actively thinking and actively using your existing knowledge in social practice can we test the usefulness of knowledge in practice. During the two-month internship, my biggest feeling is that we have learned a lot of theoretical knowledge in school, but rarely used it in social practice, so that theory and practice are greatly out of touch, so that we can't find the direction in our future study and life, and apply what we have learned. At the same time, continuous learning at work is also an effective way to make up for one's own shortcomings. In the information age, society is changing and people are changing. If you don't study, you will fall behind. Through this two-month internship, combined with the actual situation of property management post work, I have carefully studied the policies, management systems and work regulations of property management post work, so that the difficulties in the work have been solved most effectively. Through the study of these work regulations, I have further deepened my understanding of all the work and been able to carry out all the work pragmatically.

Second, highlight the key points of work, highlight the key points, and do your duty.

In the post of property management, I treat every job with a serious and responsible attitude. Although at first I felt that I couldn't find anything to do and get the purpose of exercise because of my lack of experience and understanding, I quickly started to find reasons from myself, communicated with my colleagues, realized my own shortcomings, and quickly changed my role and job orientation. In order to familiarize myself with the work and enter the role as soon as possible, on the one hand, I take the time to consult relevant materials and get familiar with my job responsibilities, on the other hand, I humbly ask leaders and colleagues to give myself a more systematic and comprehensive understanding of the work of property management positions. According to the actual situation of property management post work, combined with their own advantages, grasp the key and difficult points of the work.

Point, try our best to complete the task of property management positions. During my two-month internship, I was often praised by my colleagues and leaders.

Third, change your role and devote yourself to your work with great enthusiasm.

From the university gate to the post of property management, it is difficult to adapt to the change of role at first, and the problem can not be found, so as to solve it. I thought there was nothing to do, so I was a little disappointed. My enthusiasm at first faded a little and I couldn't find my way at all. But I still try my best to keep my original enthusiasm and want to do useful things, and keep doing some chores. At the same time, I also have the courage to help my colleagues do all the work, slowly find my role and understand what I should do. This is a passionate question. As long as I keep great enthusiasm, I believe I will be recognized. There is nothing I can't do, nothing I can't do well, only you are willing to do it. Changing one's role, from a student to a staff member, is not only a change of role, but also a change of concept.

Fourth, cultivate team spirit and cooperate with other colleagues while completing their own work.

In the workshop, I can gain the full trust of the leaders, and at the same time, I can actively assist other colleagues to deal with some housework while completing all the work assigned by my superiors on time. Only when the individual's ability is integrated into the team can the greatest value be realized. During my internship, I fully realized the importance of team spirit.

The essence of the team is * * * progress. Without progress and cooperation, the team is like a mess. Cooperate with each other, and the team will work together in Qi Xin to become a strong collective. Many people often confuse teams with working groups. In fact, there is an essential difference between the two. Excellent work groups, like teams, have the characteristics of sharing information, ideas and creativity, making decisions to help each member work better, and strengthening personal work standards. The working group mainly decomposes the work objectives into individuals, which is essentially around personal goals and responsibilities. The goal of the working group is just a simple sum of personal goals. Members of the working group will not be responsible for the results beyond their own obligations, nor will they try the value-added effect brought by multiple members working together.

Problems with verbs (abbreviation of verb).

Although some efforts have been made in recent months, there is still a big gap from the requirements of leaders, such as the theoretical level and working ability to be further improved, and the unfamiliar position of property management. These problems, I am determined to improve and solve the internship report in the future work and study, so that I can do my job better.

In view of the shortcomings and problems existing in the internship, I intend to do the following to make up for the shortcomings in the future work:

1. Make a good internship work plan, continue to strengthen the study of various systems and businesses in property management positions, and achieve a comprehensive and in-depth understanding of various systems and businesses.

2. Improve your working ability with practice and study. Pay attention to practice while paying attention to learning, guide practice with what you have learned in practice, and improve your working ability and level in all aspects.

3. Do your job in a down-to-earth manner. In the future work and study, I will do my job well with a more positive working attitude and a more enthusiastic working style. Work hard and strive for "no best, only better".

4. Continue to do your job well, do some work within your power and make your due contribution to the unit.

Experience in Property Management 5 Under the arrangement of the leaders of xx Property Group, a delegation composed of staff from various departments of xx Property Group visited Chongqing xx Property Company on 20x 1 1.5.

This is the first time that xx Property Group visited and studied Chongqing xx Property Company to exchange and learn from each other on property management matters, aiming at learning from each other's strengths, improving together, innovating models and seeking development. During the visit, the person in charge of Chongqing xx Property Company gave a detailed introduction to the facilities, equipment, order maintenance and environmental cleanliness. At the same time, everyone put forward their own opinions and opinions on the advantages and disadvantages of their work:

First, build brand projects and enhance corporate image.

1. Make plans that match the development of the project and build standardized apartments;

2. Make good use of every opportunity to let peers know the beauty of the apartment and the strength of the group;

3, dress code, gfd, courtesy, so that the wordless image is better than the oral description.

Second, strengthen staff training and improve service quality.

1, employee training is gradual.

(1) The company or supervisor will conduct three-day pre-job training for new employees, which mainly includes corporate culture, company organizational structure, behavior etiquette, post management system, post responsibilities, attendance system, reward and punishment standards, etc.

(2) After the pre-job training for new employees, the foreman will arrange a week-long "mentoring" skill training at the job site;

(3) Unified training of the company's organization and management personnel;

(4) Regular training: employees of new projects are trained once a week; Old project personnel are trained once a month.

2. Return visit to lay a solid foundation for charging.

Complaint reception, maintenance report, return visit record and project cost are all borne by the same department, because this department spends more time with the owner, which is convenient for understanding the owner's needs, solving problems in time and laying a solid foundation for the charging work.

Chongqing Yuhai Property Management Company collects property management fees on a monthly basis. I suggest that our company collect property management fees on a quarterly basis to shorten the investment period, reduce risks and dynamically adjust the service management mode.

3. Managers themselves.

(1) Daily attendance: Chongqing xx Property Company adopts punch mode, and our company adopts point-to-point mode. Therefore, the management of our company strictly demands itself to implement the attendance system and related assessment system, and treat the system equally.

(2) Make a reasonable health plan: the foreman makes a health plan every month, arranges working hours and implements it, and is supervised by the supervisor; At the end of the month, the foreman and supervisor summarize the completion of the plan, and the relevant personnel sign it.

4. Colorful activities

(1) Skills Competition: organize employees to participate in skills competitions, improve their skills and skills, increase the tacit understanding of cooperation among employees, and enhance the unity among employees, thus promoting the progress of employees and improving work efficiency.

(2) Community culture: The property management company supports the community and sponsors to hold community activities in this project, and provides venues for activities, partial order maintenance and site cleaning for the community. Encourage owners to participate in activities organized by the community, such as jiaozi Competition, Dance Competition, Mountaineering Competition, New Year's Eve Party, etc. , in order to increase the owner's familiarity with the property and at the same time take this opportunity to promote the property.

Third, standardize relevant records and improve the safety index.

(1) The computer room is an important place, and no one is allowed to enter.

In addition to the records related to the computer room, the computer room should also set up a visitor registration form, which should fill in the visitor information and the reasons for entering the computer room.

(2) strictly receive visitors

Strictly receive visitors, so that visitors feel polite and responsible to their hosts. When the visitor arrives, fill in the registration form, call the owner for verification, and then invite the visitor to enter the community; The tourists have left, and the owners are welcome to visit friends in this community again. The vehicle will receive the card when it enters, and it will be refunded according to 3 yuan/hour when it leaves.

Through the visit, study and exchange of Chongqing xx Property Company, we realize that the development of modern enterprises is not only related to the capital, talents and technology of enterprises, but more importantly, the standardized management concept. As apartment workers, we have learned a lot and been greatly inspired.