Cause analysis and countermeasures of difficulty in charging fees for property management enterprises

Analysis of the reasons for the difficulty in charging for property management. Property management service fee is not only the blood to ensure the normal operation of property management activities, but also a major event involving the vital interests of owners and property users, so it has attracted the attention of owners, property users and property management enterprises. It is a common phenomenon that property management fees are difficult to collect, which has become a stumbling block to the survival and development of the property management industry. Nbsp; 1. Owner's own reasons nbsp1.nbsp; There is a misunderstanding: after buying a car, people think that "maintaining the car" is a matter of course, because if the car is not well maintained, it will break down during driving. However, many owners are vague about the concept of "raising a house" by paying property management fees after buying a house, and lack a correct understanding that property management consumption can preserve and increase the value of the property. Some owners think that buying a house is equivalent to buying a service or that there is no need to buy a property management company. For various excuses, nbsp enjoys the service of a property management company but does not pay. nbsp2.nbsp。 Low consumption level: Marketization requires property management companies to provide services and be responsible for their own profits and losses, so owners and property users need to pay reasonable property management fees to maintain the normal operation of enterprises. Now, although the wages of employees have been greatly improved, the one-time compensation for house purchase and housing subsidies have increased, but the part of property management has not been taken into account. This has caused some employees to feel unable to pay the property management fee of tens to hundreds of yuan per month, which makes it difficult to collect property management. nbsp3.nbsp。 Lucky psychology: Because the property service is social, and the service object is the owner rather than a unit, it is impossible to suspend the service because some owners do not pay the property management fee, which makes these owners have the lucky psychology of "hitchhiking" and evade paying the property management fee, which not only seriously damages the interests of the owners who have paid the fee, but also easily leads to vicious imitation by other owners. nbsp4.nbsp。 Internal disputes among owners: Some owners refuse to pay management fees due to neighborhood conflicts, such as pipeline blockage, floor cracking, water leakage, noise disturbance, etc. caused by renovation, all of which are attributed to poor management of property management companies. nbsp5.nbsp。 Self-government is difficult to play: property management is not fully put into the market, and some owners think that the property management company chosen by the developer is not good and refuse to pay the property management fee. At present, the proportion of communities that have established industry committees is still quite small. Even if the industry committee is established, there is a phenomenon that autonomy cannot be effectively exercised, which makes it difficult for the owners to choose their own property management, and the owners' wishes are not fully reflected, and the payment is negative. Nbsp; 2. Reasons of the developer nbsp; kloc-0/.nbsp; Advertising promises are hard to fulfill: with the improvement of living standards, residents' requirements for property management are also constantly improving. In order to meet the needs of consumers and ensure the sales of real estate, developers often adopt the strategy of exaggerating publicity and make unrealistic promises. Owners often find that the actual situation is far from perfect after moving in. Property management companies can't honor their promises, so owners refuse to pay management fees to express their dissatisfaction. nbsp2.nbsp。 Unreasonable design and construction: the construction unit does not construct according to the design requirements, the sewage pipes are of different depths, the septic tank is improperly designed, and the sewage pipes are laid horizontally for too long, which often causes serious blockage. In addition, the noise around the community also directly affects the living environment of owners and property users. For this reason, when collecting service fees, owners and property users are often dissatisfied or even antagonistic. nbsp3.nbsp。 Imperfect hardware facilities: Some construction problems of developers have directly caused the congenital deficiency of property management and led to the failure of property services. For example, the security monitoring system can not be put into use due to the quality of the project, which seriously affects the public security management of the property management company in the community; The project is developed by stages, and the phenomenon of building while staying occurs, which leads to the closed management of the community, the green space planned in the early stage can not meet the standard, and the parking lot can not be used normally. Owners sometimes blame these on property management companies and refuse to pay property management service fees. nbsp4.nbsp。 There are many engineering quality problems: due to the construction quality of developers, some owners have problems in the quality of housing projects, especially the proprietary parts such as roofs, balconies, window sills, water rooms and sewers, which make owners and property users have great opinions. Some owners don't know whether they should talk to the developer or deal with it, but push the problem to the property management company. Once it cannot be solved, the property management fee will not be paid. Nbsp 3. reasons for property management nbsp1.nbsp; Low management service level: the level of property management determines the management fee payment rate. The objective situation of the property management industry is that many property management companies are low-level, their property services are not in place, their employees' overall cultural level is not high, and improper handling of problems often occurs in practical work. Owners and property users can't enjoy proper management and services, so they refuse to pay management fees to protect their legitimate rights and interests, forming a vicious circle of arrears. nbsp2.nbsp。 Incorrect management is resisted: due to the uneven quality and accomplishment of owners and property users, such as throwing objects at high altitude, littering, trampling on grass, climbing flowers and trees, damaging facilities, etc. If the management methods and methods of property management companies are improper, it is easy to "offend" some owners and cause the phenomenon of refusing to pay management fees. nbsp3.nbsp。 Non-transparent fees: the management fees charged by property management companies and their usage should be announced to the owners regularly and be supervised by the owners. However, some enterprises lack transparency in financial operation and are unwilling to disclose the income and expenditure of management fees to the owners. Owners and property users only pay fees and don't know the cost, which leads to imbalance in their hearts and then refuses to pay management fees. nbsp4.nbsp。 Social responsibility burden: At present, social departments continue to follow the planned economy period.