Quarterly work summary

Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or completion of a period. Can give people the motivation to work hard. Let's finish the summary carefully. What kind of summary should you have read? The following are three quarterly work summaries I have compiled for you, hoping to help you.

Quarterly work summary article 1 This quarter passed unconsciously. Looking back on the work completed in this quarter, there are some areas worthy of recognition and many areas worthy of improvement and perfection. Although I made a lot of efforts in the second season, as long as I worked hard, I would get something. So when I saw my harvest and growth, I felt that all the efforts were worthwhile.

In the second quarter, I felt that I had made a lot of progress, mainly reflected in my service awareness and professional ability.

In terms of service awareness, my performance in the second quarter was much better than that in the first quarter. I still remember that in the first quarter, I quarreled with my clients several times. Although some of them are wrong, most of them are caused by my poor service attitude. For example, once, a customer came to apply for a replacement card. Because he was too slow, I showed an impatient expression and talked with him in a bad tone. He finally complained. Because of this, I was criticized by the lobby manager of our bank for two days. In this first quarter, I almost didn't survive. Fortunately, I stayed in the second quarter, and I began to sum up my work in the first quarter and reflect on what I had done before. I still feel that I have many problems, especially service awareness and attitude. So in the second quarter, I began to change my ideas and attitudes. No matter how difficult customers I face and how wonderful things and requirements I face, I should first maintain a good service attitude and then help them deal with things intimately. If I can't handle it well, I have to negotiate and communicate with them patiently. This is my change and progress in service in the second quarter.

On the professional level, because I didn't lay a good foundation in college, I feel very lack of professional knowledge when I come to practical work, and the lack of theoretical knowledge directly leads to too many mistakes in practical operation. So in the second quarter, I began to make up some knowledge I had learned before about improving the level and ability of banking business. Coupled with my diligent practice in practical operation, my business level and ability improved a lot in the second quarter.

Of course, in addition to these progress, I still have many shortcomings, such as not studying deeply enough, procrastinating in completing the work, etc. I will improve and perfect it in the next quarter.

Quarterly Work Summary 2 In the first quarter of 20xx, AAAA Management Office unswervingly carried out the spirit of the company's instructions, taking providing comprehensive and high-quality property services to owners as the first priority, and carried out property management work in an orderly manner. The key work report in the first quarter is as follows.

I. Work Completion in the First Quarter

(1) Stable and orderly service.

1。 Daily work is orderly. In the first quarter, AAAA management office completed 29 batches of 486 person-times, and internal meetings 13 1 batch of 2235 person-times; Completed more than 6,800 times of daily maintenance, handled the hazards found by the * * * meter and rectified 12, and handled emergencies 1; Providing catering services to the owners for 38,046 person-times; And the service has zero complaints.

In the first quarter, the management office cooperated with the owner to successfully complete the acceptance of the sulfur hexafluoride gas recovery and treatment center by the superior company within the jurisdiction, and the technical strength of the engineering department has been basically recognized by the owner. Cooperate with the safety and quality department of the company to complete the special inspection and rectification of the gas room and fire fighting equipment within its jurisdiction; At the same time, due to the planning of the "CD" action, cleaning the basketball court fence, cleaning up the domestic garbage outside the park and other property services, it has been affirmed and praised by the owners.

2。 Smooth transition before and after the Spring Festival. Before the Spring Festival holiday, the management office carried out a comprehensive pre-holiday safety inspection, focusing on emergency preparations for emergencies such as cold, antifreeze, snow prevention and fire prevention in winter, effectively ensuring the safety of personnel and equipment during the Spring Festival holiday, and no safety accidents occurred in AAAA area during the holiday.

Good health and good office and living order; After the holiday, the management office emphasized labor discipline, held a staff mobilization meeting, relaxed and refreshed, deployed 20xx key work, actively carried out inspection and maintenance of various facilities and equipment, and resumed operation. At the same time, because of its efficient snow sweeping, it has been affirmed by the owners' leaders.

3。 Safety in production is always unremitting. In view of the freezing weather in early February, the management office carried out anti-freezing maintenance for all kinds of equipment, fire fighting and drainage pipes in the park, especially strengthened the anti-freezing measures for equipment in special locations, which eliminated hidden dangers in the bud and effectively ensured the normal office and living order of the owner's unit.

In response to the violent incident in Kunming in March, the management office strictly implemented the relevant requirements in the company notice, strengthened the inspection of personnel, visitors, vehicles and personnel and vehicles of the construction unit, refused all unlicensed personnel and vehicles to enter the jurisdiction, and increased the patrol frequency of the perimeter and the park. By the end of March, the management office had effectively intercepted 7 sales personnel, 9/kloc-0 unlicensed entrants and 279 unlicensed vehicles, effectively ensuring the safety of AAAA management office.

(2) Careful and strict management.

1。 Attendance management is very expensive. In the first quarter, the management office emphasized the labor discipline of employees, not only issued a notice requiring all departments to strictly observe attendance discipline, but also paid employees who violated the employee handbook in hell. In February, the management office carried out the learning activities of the employee handbook, and in March, it produced the "What You Should Know and What You Should Know" (the first draft) of AAAA Management Office, which was popularized among employees. By the end of March, five employees failed the employee handbook test and seven employees violated the relevant provisions of the employee handbook.

2。 Carefully optimize engineering services. In 20xx, the engineering department implemented the "project briefing" system, and made a "one set and one file" account according to the equipment operation status. In the ledger, information such as equipment maintenance times, replacement parts name, date and frequency, and manufacturer's maintenance suggestions are added. At present, the equipment registration of elevators and fire fighting systems has been completed, and it is expected that the "identity" registration of all equipment in the area will be completed before June 20xx.

3。 Catering services have developed steadily. The Food & Beverage Department issues a newly designed questionnaire on the taste of dishes to the owners, so as to understand the tastes of the owners from multiple angles, especially the tastes of the owners' leaders, and strive to develop new dishes according to the data; At the same time, using the pre-shift meeting system, you can see the attendance assessment at a glance; Check the discipline at a glance; Arrange work in one step; Organizational learning, as always "management goal.

4。 Conference reception is multifunctional. In order to realize the training goal of "one expert and many talents", the reception team of the comprehensive department took the lead in implementing the rotation system. In late February, 1 employees at the front desk of the general department and 1 employees at the reception post of the senior management began to study in rotation, and on March 3, a training plan for comprehensive receptionists to study in rotation in restaurants was implemented.

5。 Intensive training of escort support. In the first quarter, the security department further strengthened the military skills training of employees, improved various emergency plans, improved the competitive level of employees, and combined theoretical knowledge, operational training and practical application to ensure better service for the owners. At the same time, the management office replaced the expired fire extinguishers, and updated the account of each fire extinguisher according to the actual work situation, ensuring that the fire equipment account was recorded and the inspection was planned.

Second, the existing problems and difficulties and corrective measures

Problems and difficulties 1: Some property accounts failed to collect the accumulated catering expenses of the existing owners of AAAA management office in time? Yuan, due to different payment methods.

Diameter limit, failed to collect in time.

Solution: In view of the problem of the owner's catering fee collection, the management office has negotiated with the owner's unit and will pay the fee through the "property management fee" and other channels at present.

In addition, after repeated communication and coordination by the management office, the current owner unit has agreed to invest in the renovation of gas pipelines and pay the gas use fee. How much money can these two items save the company in 20xx? Yuan.

Problem and difficulty 2: the hardware foundation is weak, and it takes time to completely benchmark.

After 20xx years of rectification, AAAA management office has been able to meet the unified requirements of the company in terms of staffing, account management and other software. However, due to objective reasons such as outdated equipment, the hardware can not meet the company's requirements for the time being.

Solution: The management office has communicated with the safety and quality department of the company, and plans to carry out new transformation on five power distribution rooms within its jurisdiction. At present, the renovation project contract has been submitted, and the company is requested to assist in the relevant process as soon as possible.

Work plan for the third and second quarters

In the second quarter of 20xx, while ensuring the orderly development of daily property management, XXXX Management Office will focus on the following work:

(a) to carry out special safety rectification work in a planned way.

Special safety work in the second quarter will be the top priority of AAAA management office. According to the relevant notification requirements of the company's safety and quality department, the management office plans to carry out the following safety rectification work:

1. Establish an organization and implement standardized management. According to the notification requirements of the company's safety and quality department, the management office established the AAAA management office special safety inspection and supervision team, food safety inspection and supervision team and emergency team on March 27th, with clear responsibilities and details.

Work, and held a special meeting, the safety work responsibility target is decomposed into various departments and responsible persons.

2, improve the rules and regulations, establish various accounting. In order to provide a strong institutional guarantee for the development of special safety work, AAAA Management Office has formulated a regular meeting system for safety work on March 3 1 day of 20xx according to the actual situation of the management office to ensure the normal development of safety work. At the same time, the management office plans to complete the preparation and sorting of the AAAA Management Office Emergency Plan in mid-April, so as to ensure that there are one staff, clear posts and understand functions, so as to keep up with emergencies in time and everyone can organize the owners to evacuate in an orderly manner. In addition, the management office plans to sort out all kinds of safety management and comprehensive management work accounts before the end of April, mainly including:

1 guard duty record;

2. Entry and exit registration of foreigners;

3. Report on potential safety hazards and record of treatment measures;

Routine inspection records four times a day;

5. Property safety records;

6 employees' access records during work.

We believe that through the establishment, publicity, implementation, supervision and feedback of a series of systems, the foundation of safety work in AAAA management office can be effectively consolidated.

3, more publicity, diligent training, diligent drills, forming a normal safety atmosphere. No matter how detailed the rules and regulations are, no matter how detailed the plan is, it must be realized by strong training. AAAA Management Office plans to take the following measures to ensure the normalization of safety work.

(1) Pay attention to publicity and create an atmosphere. In the second quarter, the management office will publicize the significance and specific measures of "safety special activities" to the employees through various forms such as pre-shift meeting, management office bulletin board and mobile phone network platform.

(2) "Emergency" is often rehearsed. How to deal with emergencies and owner emergencies? In the second quarter, the management office plans to carry out drills and training in eight kinds of emergencies, such as elevator jam, power failure, water cut, flooding, food poisoning, gas leakage, illegal invasion and fire, in stages.

(3) "Health knowledge" is often popularized. The management office attaches great importance to popularizing health knowledge among employees and owners. The restaurant has a special display board, which regularly introduces health knowledge to the owners according to the seasonal changes, so that the owners can learn to live a healthy life and know how to prevent diseases. At the same time, in the second quarter, the Food and Beverage Department will continue to strengthen the prevention and control of food safety, seasonal infectious diseases, epidemics and frequently-occurring diseases, and effectively prevent public health safety accidents.

(4) "Equipment hidden trouble" should be checked frequently. In order to ensure safety, the management office plans to conduct a comprehensive, in-depth and detailed investigation of the safety and health hazards existing in the management office in stages in May and June of the second quarter. The management office will carry out rectification one by one according to the investigation of hidden dangers, eliminate hidden dangers in time, ensure effective safety measures and nip in the bud.

(5) Conduct regular "safe operation" training. In order to ensure the personal safety of employees, the management office plans to focus on a series of training activities with the theme of "safe operation" in the second quarter, and the engineering department will carry out weak current, strong current and comprehensive safety maintenance training; The security department carries out training to deal with violent illegal invasion; Food and beverage department to carry out gas leakage safety operation and food safety operation training; Conference receptionists are trained in standard conference service processes.

(B) do a good job in the "three fixed" (that is, "staffing, posts, staffing")

In order to optimize the allocation of human resources in the AAAA management office, improve the efficiency of the management office and achieve the goal of high-speed and orderly development, according to the relevant requirements of the company, the AAAA management office will follow the principle of "fixing posts according to events, streamlining and efficient, and rotating posts" in the second quarter.

Then, carry out the "three determinations" work in depth, requiring all departments to carefully sort out the work and management processes according to their work functions, set posts, clarify post responsibilities according to the actual work, formulate job descriptions, put forward staffing plans, and report them to the relevant competent departments of the company after forming a post management sequence.

(3) Deeply sort out the software and hardware, and lay a solid foundation for comprehensive benchmarking.

In order to improve the property service level and comprehensive competitiveness, AAAA Management Office plans to further sort out the management system and workflow in the second quarter, improve the basic equipment in stages, and gradually eliminate the hardware gap, laying a solid foundation for comprehensive benchmarking. Adhere to the principle of "surpassing the best level in one's own history" in the work, implement the rectification projects one by one in a planned, nodal and classified manner, and implement the work to individuals. The management office gradually shortens the gap by organizing training, conducting internal appraisal, analyzing its own shortcomings, "finding the gap internally and learning from other excellent management offices and peers".

(D) strict labor discipline, to carry out corporate culture activities with AAAA characteristics.

1 in the second quarter, the management office will continue to strictly observe labor discipline, and it is planned to take the engineering department of the management office as a pilot to promote the sign-in and sign-out system for employees to and from work. At the same time, random checks were made on employees' work status, work dress, terms of service and "what should be known and should be met", and the results of random checks were linked to the results of employee performance appraisal.

2. Continue to implement the "sunshine canteen" and other people-friendly measures to maintain the stability of the team and create a corporate culture atmosphere with AAAA characteristics. Through the communication between the management office leaders and front-line employees, make full use of non-working hours such as meals, and have face-to-face contact and communication with front-line employees to understand the actual situation of employees' work and life, eliminate unstable factors in the staff team in time, and maintain the stability of the team.

Chapter II: Credit Cooperatives-First Quarter Summary Plan

Summary of work in the first quarter:

First, do a good job in the timely statistics of business data of this department:

Update the data of our department in time. To this end, first of all, I report the statistics of our business data this quarter.

(1). As of March X, the balance of various loans of our department was 922.734 million yuan, an increase of113.83 million yuan compared with the balance at the beginning of the year, accounting for 83% of the tasks in the first quarter. 33%, accounting for 50% of the annual task of 227.64 million yuan;

(2) The balance of Grade-4 NPLs was 77.8 million yuan, accounting for 8.43% of Grade-4 NPLs, with a net decrease of 500,000 or 0.46 percentage point compared with the beginning of the year;

(3) The balance of Grade V NPLs was 57.75 million yuan, accounting for 6.63% of the total NPLs, and the net amount was the same as that at the beginning of the year, accounting for 7%. 139% fell to 6. 258%; Reduce by 0. 88 1 percentage point.

(4) Intermediate business: wholesale delivery reached 640,000 yuan, accounting for 465,438+0% of the first quarter task of 6,543,800 yuan and 24.6% of the annual task of 2.6 million yuan; An Loan Bao realized123,000 yuan, accounting for 102.5% of the first quarter120,000 yuan task and 610.5% of the annual 200,000 yuan task; Property insurance reached 84,000 yuan, accounting for 6.73% of the first-quarter task of 342,000 yuan and 5.227% of the annual task of 440,000 yuan; Futures payment is 6.5438+0.6 million yuan, accounting for 0.3% of the first quarter task of 6.5438+0.4 million yuan and 84.2% of the annual task of 6.5438+0.9 million yuan; , the comfort card is zero.

(5) Interest task: * * * accrued interest in this quarter 154 1 ten thousand yuan.

Second, the specific work carried out:

(1) members of the social affairs group cooperate with each other. In the first quarter, Comrade Zhou was mainly responsible for the data receiving and dispatching of the intranet office system, the maintenance of the credit information system, the statistical management of the archives and intermediary business of our department, and the space management; Comrade Chen is mainly responsible for the management of statements and non-performing loans of his department, as well as the litigation and writing of cases; During this quarter, members of our group cooperated closely and did their jobs well, especially during the period when Comrade Chen was transferred to Yueyang Credit Cooperative from the end of February to the beginning of March, Comrade Zhou successfully completed the submission of various reports, and cooperated with the work of associations and departments to ensure the smooth progress of this little pig's work.

(The collection, sorting, binding and archiving of various business data continued in 20xx; With the assistance of director Liu, the department leader, the materials have been basically sorted and filed.

(3) The case is progressing smoothly, but outstanding management risks still exist. The cases between our department and X Pig Cooperative and Y Guarantee Company have been concluded, and our company won the case, but the management loopholes of our company have also been highlighted behind the success. Mainly in the loan contract content and post-loan management, we can pay attention to two points; First, strictly regulate the use of contracts; Second, any work should leave a basis, which is also the lesson brought to me by the case itself.

(4) I studied the Associated Press conference on case prevention and safety. The sense of responsibility has been strengthened, and the handling of more than 20 people has also sounded the alarm for us.

Work plan for March and April:

1, continue to do a good job in basic data statistics. Ensure the timeliness and validity of data;

2. Fully market credit and intermediary business, and strive to complete the target tasks on a monthly basis;

3. Re-investigate non-performing loans, especially loans from agricultural cooperatives, find out the situation one by one, and put forward treatment opinions;

4. Strengthen learning: Strengthen self-education and learning, and gradually improve the theoretical level and business skills of account managers.

Quarterly Work Summary 3 20xx 1 quarter, under the correct leadership of the hospital team, the medical department closely followed the overall deployment of the hospital and carried out work around the "work outline", "1337" project and "characteristic innovation year". At the same time, combined with the theme education activities of "strengthening the foundation and strengthening the soul, giving strength to rejuvenation", we should do a good job in daily work, focus on key points and innovative work, and innovate management models. The focus of the medical service department is how to ensure the effective implementation of various medical systems in practical work. The work carried out by the Medical Service is briefly described as follows:

1, standardize medical record writing

The Medical Department continued to strengthen the implementation of the thirteen core systems, formulated the inspection methods for medical record management, and clarified the inspection methods for medical record operation and medical record filing. Regularly check the archived medical records and conduct a comprehensive inspection and evaluation. In this quarter, the Medical Department * * * randomly checked more than 70 medical records 1 16, 45 secondary medical records and 9 tertiary medical records, with a qualified rate of 68%. Typical mistakes in writing medical records in cases include: the first course of treatment based on syndrome differentiation is inconsistent with the condition, and the principle, method, prescription and medicine are inconsistent; The contents of ward rounds of the attending physician and the deputy chief physician are similar, or there is no key content and no guiding significance; The first page of medical records is filled in by the hospital, and the first page of medical records and the filed medical records are signed by the director and the attending doctor; The medical department makes electronic courseware and organizes clinicians to carry out special training on different drug allergy histories, homepages and other items. Check the running medical records of various departments from time to time. Up to now, more than 60 operational medical records have been extracted. In the case, the admission record has not been completed within 24 hours; The chief complaint is inconsistent with the current medical history; The course record is too simplistic and formatted; Analysis of medical records without superior doctors' rounds; There are many typos in the medical records; Typical problems, such as serious copying and pasting marks, will be highlighted at the handover meeting and rectified within a time limit. The inspection results are summarized into the Medical Quality Bulletin, which is published on the intranet every month. Through systematic examination, the quality of medical record writing in our hospital has been obviously improved.

2. Optimize the discharge process

According to the existing patient discharge procedure, the discharge time of medical department is too long; There are too many links in medical records circulation. After systematic research and in-depth investigation by departments, the discharge process is simplified, and the patient's discharge medical records are directly delivered to the hospital medical record room by departments, and are no longer forwarded by inpatient departments. After simplifying the discharge link, the time required for patients to go through discharge is obviously shortened, and the possibility of losing medical records is avoided, which has been unanimously recognized by everyone.

3. Improve the level of medical services.

The improvement of medical quality management and service level is the eternal theme of hospital management and the top priority of medical work. According to the patients' complaints in our hospital, the medical department focused on ward handover and ward rounds, fully understood the actual implementation of the core system of three-level ward rounds and handover, and put forward rectification opinions for the problems. In this quarter, the medical department has formulated corresponding rectification measures for the problems existing in western medicine surgery: 1 hand over the shift in advance and fine 20 yuan for not taking time off; 2. The log record fails to be completed before the log, and the fine is 20 yuan; Interns are forbidden to operate independently, which leads patients to complain to the director. The doctor fined 50 yuan and complained to the hospital. The doctor concerned was fined 100 yuan, and the director was fined 200 yuan once. 4. In the case of technical accident, the compensation ratio of the sickbed doctor and the director is 5%, and in the case of liability accident, the compensation ratio of the sickbed doctor and the director is10%; 5 put an end to the quarrel between doctors and patients, and deduct the doctor's full prize for the month at a time; 6. If the doctor's operation error is not complained, he will be fined 200 yuan, and the complained individual will bear 10% compensation; 7. The responsible doctor was found to be punished with Class B medical records 100 yuan, and 200 yuan was punished with Class C medical records; 8 After the shift, the doctors and nurses on duty use 5- 10 minutes to explain new theories, new technologies, new methods, new experiences and new understandings to all medical staff. Through the implementation of a series of measures, the overall service level of surgery has been significantly improved, and the qualified rate of medical records has reached 98%, with no complaints from patients. In order to further optimize the medical environment, standardize the diagnosis and treatment behavior, and improve the quality of medical services, the Medical Department has formulated a "warm ward round system" to conduct irregular inspections of clinical departments, standardize the behavior and conversation of ward round doctors, and provide more convenient, warm and high-quality medical services for the majority of patients. The implementation of the warm ward round system has been well received by patients.

4. Strengthen medical safety management.

1. In order to ensure medical safety, prevent medical accidents and improve the management level of the hospital, the Medical Department has formulated an adverse event reporting system in combination with the actual situation of our hospital. The system covers four major departments: medical treatment, nursing, medical technology and administrative logistics. Each department is required to conduct an investigation according to the contents of the investigation registration form according to the undergraduate situation, establish a registration book, fill in the report card in detail after the occurrence of medical adverse events, report it to relevant functional departments within 48 hours, and formulate improvement measures. 2. In order to protect the legitimate rights and interests of patients, meet the requirements of patients at different levels, prevent medical disputes, maintain good medical order and the vital interests of the majority of medical staff, ensure medical safety, resolve conflicts between doctors and patients, steadily improve medical quality at a deeper level, and create a harmonious and friendly doctor-patient relationship, the Medical Department has arranged to hire two people's mediators and set up a "doctor-patient communication office". Responsible for the communication and reception, registration, investigation and evidence collection, data collection, submission for discussion and coordination of hospital-level medical complaints and disputes. , and delayed prevention. It can handle disputes between doctors and patients more efficiently, orderly and fairly, and feed back medical safety hazards to clinical departments in time. At the same time, Li Lijuan was hired to explain to the doctors in our hospital how to prevent the occurrence of medical disputes, so that the awareness of the majority of medical workers was obviously improved. Since the establishment of the doctor-patient communication office, there has been no doctor-patient dispute in our hospital.

3, to carry out the operating room four rate special inspection. In this quarter, the four-rate inspection of operating room in our hospital, the error rate is 0:; Return visit rate100%; The punctuality rate of operation was 100%, 98% for anorectal I, 93% for anorectal II, 93% for anorectal III, 99% for anorectal IV, 92% for orthopedics II, 100% for gynecology I and 100% for gynecology II. The silence rate was 97.9% in one anus, 98% in three anus, 99% in four anus, and the rest 100%. It greatly reduces the potential safety hazards and embodies the responsibility for patients.

5. Construction of key specialties

Our hospital is a third-class first-class Chinese medicine hospital. At present, there are 2 national key specialties, 6 provincial key specialties and 9 municipal key specialties. Under the leadership of the hospital, the management measures and supporting systems of key specialties of Shijiazhuang Hospital of Traditional Chinese Medicine were improved, and the scientific research declaration registration form, scientific research development management system, scientific research support management system, project implementation regular inspection system, academic exchange recognition and reward system were formulated. Strictly grasp the construction of key specialties (disciplines) departments, organize the brain disease specialties, anorectal specialties and nursing specialties in our hospital to sort out and declare "state administration of traditional chinese medicine Key Specialty", which has been successfully declared. At present, we are actively doing a good job in dermatological declaration as "key specialty of the Ministry of Health".

The medical department recommends, declares and supervises the scientific research of key specialties, invites relevant experts to give key guidance, and gradually improves the level and quality of the subject. This quarter, key specialties were organized to apply for municipal projects 12. Assist clinical departments to complete 8 new projects; Scientific research funds reached 300,000 yuan.

Although some achievements have been made in the work of the medical department, there are still some gaps from the requirements of our superiors. In the future, we will work hard in a down-to-earth manner and make our own contribution to building a harmonious hospital.

Medical Department 20xx April 24th

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