How to be a good property customer service staff

It is said that doing a job, loving a job, and loving a job. The specialized management of property management is the inevitable product of the development of property management marketization to a certain extent. Excellent property can better preserve and increase the value of the property. Therefore, the awareness of property service has gradually taken root in people's hearts, and property management has increasingly become a key part of real estate quality and a powerful bargaining chip between real estate developers. Therefore, for a professional property service personnel, it is very important to do a good job in property service.

First, there must be strong professionalism. The basic feature of property management is to manage the environment, equipment and facilities within the scope stipulated by laws and regulations, and provide all-round services for people within the authorized jurisdiction. The people and things that every property service personnel contact within their jurisdiction are very extensive and complicated. Therefore, the professionalism of property service personnel is particularly important. Among them, professionalism includes: 1 strong sense of mission; 2. A high sense of responsibility; Property service personnel should regard management service as their own career, and even do better than their own career. With this sense of responsibility, we will study and solve problems. 3 team spirit; Property management involves a wide range and requires a complex knowledge structure. It is no exaggeration to say that the problems to be solved in property management are "from astronomical geography to trivial matters". But a person's energy and knowledge are limited after all. If we carry forward the "team spirit", there is no problem that cannot be solved.

Second, property service personnel should have good psychological quality. They are active in high-grade office buildings, elegant residential quarters and foreign-related apartments. Every day, they are faced with rich people, ordinary people, and even citizens who have a hard life. Their attitude towards property managers is affectionate, ordinary and even dismissive. In the process of dealing with daily affairs, we often have different views on things, such as the requirements and services for owners and users, and the interaction with government administrative departments. If there is no good psychological quality, it is often prone to deviation. So the following points are very important: 1 Have a high spiritual level. As property service personnel, we have specific professional knowledge and skills, and are equal to others in personality, but the social division of labor is different. Be polite to others. It is an essential quality for property service personnel. Be polite to people around you under any circumstances; It is important to observe and analyze what is happening around you and never discuss it. Treat unusual people and things with a normal heart. What others have, we must have it; What others don't have, we can have it or not. 4. Deal with all aspects of the relationship. Relations with owners and tenants, with employees and leaders, with neighboring units and government administrative departments, etc. , should be handled well.

Third, property service personnel should achieve "five senses": 1 Know people-know who we serve. Distinguish customers with different quality levels and provide targeted services. 2 Intimacy-Understand the psychological needs of the client. Know how to love-we should love our master with the great power of love. Our service pursues no regrets, and we must have a universal mind that embraces all owners. 4 managers-understand the specific affairs of property services, and only know how to do it can we strive for the initiative of service. Property services are most afraid of countless hearts and will be passively beaten. 5 know what to do-know how to do every service well. It should not only meet the requirements of laws and policies, but also conform to reasonable and moral norms.

Fourth, we must have a sense of advanced service. With the development of society, the requirements for the main objects of property services are getting higher and higher, and the awareness of advanced service is extremely important. Hui Jin Property insists on building a customer service relationship with professionalism and profound humanistic connotation, and touches the owner's life with sincere and considerate service. After more than ten years' accumulation, Hui Jin Property has formed a professional, humanized and life-oriented service team to provide leading value-added property experience for owners. In the future, Hui Jin Property will strive to implement the enterprise tenet of "scientific professionalism, high quality and perfect service", strive to build the most humanized service brand, and truly realize the lofty goal and beautiful vision of eternal human settlement. This requires an advanced sense of service.

5. Property management services, managing things and serving people. Through the management of things, we can serve people. Only under the control of this concept can we really do a good job in property management. Do a good job in service quality and improve the satisfaction rate of business households. "Leave the warmth to business owners", create an elegant, comfortable and warm living environment for business owners, and let business owners feel civilized and enthusiastic service psychologically, which is a new requirement put forward by social development for the property service industry.