Weifang huixing property

A, the design department post specification

Departmental functions

1, receiving decoration customers;

2. Undertake the decoration business and facilitate the decoration transaction;

3. Complete the decoration design task;

4. Coordinate and interact with the marketing department and the engineering department to carry out the work.

5. Responsible for the decoration design scheme.

Frame strut

(1) design supervisor 1.

Directly under: designer

Competency requirements:

1. Ability to organize, implement and coordinate work.

2. Comprehensive ability to solve design problems.

3. Ability to overcome difficulties and accomplish tasks creatively.

4. The ability to properly handle customer disputes.

5. affinity.

Job responsibilities:

1. Comprehensively organize the work of this department (planning, implementation, supervision, evaluation and examination).

2. Implement the relevant regulations of the company within the scope of the department.

3. Implement the task to the employees of this department.

4. Evaluate and check the work performance model of subordinates.

5. Record the daily leave of employees in this department.

6. Regularly report the work of this department to the immediate superior.

7. Coordinate the work among subordinates.

8. Review the design scheme.

9. According to the work of this department, put forward reasonable suggestions to the company.

(2) Designers

Direct supervisor: design supervisor

Competency requirements:

1. Can independently complete a complete set of interior decoration design scheme.

2. Ability to solve general design problems.

3. Ability to overcome difficulties and accomplish tasks creatively.

4. Customer communication skills.

5. affinity.

Job responsibilities:

1. The store contacts customers for a visit.

2. On-site measurement of houses to be decorated.

3. Presided over the decoration scheme design, budget, complete the design task, and make a design scheme that meets the customer's requirements.

4. Sign renovation contract with customers on behalf of the company.

5. Preside over the technical disclosure of the construction site.

6. Track the construction process and solve related design problems in the construction process.

7. Preside over the design changes during construction.

8. Harmonious customer relationship.

9. Based on the work of this position, put forward reasonable suggestions.

The design department is responsible for the workflow:

Fixed arrangement:

1. On the 2nd of each month, submit the work summary of this department last month and the work plan of this month to the competent manager of this department.

2. Attend the regular meeting of middle managers at 5: 30 every Tuesday afternoon: summarize the work of the week.

3. Organize the regular meeting of the department at 4: 30 every Friday afternoon;

1) convey the spirit of the company;

2) Summarize the work of the week;

3) Arrange and arrange work tasks;

4) Adjust the working status of subordinates;

Daily work in the store:

1. Maintain the work order of this department.

2. Management design tasks:

1) assist the finance department to collect the decoration deposit, issue a receipt and confirm the design task;

2) Arrange the design task for the designer and fill in the design task list.

3) Track the design process, assist and urge the designer to make a design plan within a limited time.

4) Review the design scheme and construction drawings, project budget and renovation contract.

3. Assist designers to sign renovation contract with customers.

4. Transfer renovation contract to the Finance Department for registration.

5. Hand over the signed copy of relevant construction parts in renovation contract to the Engineering Department and the Finance Department.

Contract handover procedure: the signed contract (all texts, spreadsheet budget and renderings) shall be submitted by the design department to the finance department, and the signatory shall fill in the contract details; The financial department will register the contract for the record. The design department fills in the engineering notice and sends it to the person in charge of the engineering department for signature. The engineering department borrows the contract from the finance department for review and construction preparation, and then returns the contract to the finance department for safekeeping. If the contents of the contract are lost due to the negligence of a department, 500 yuan, the director of the department, shall be punished.

Second, the staff daily work regulations

1. Work cards must be hung during working hours, or 50 yuan will be fined every time.

2. For everyone's safety, designers should register when they go out, and offenders will be fined 20 yuan. 3. The responsibility of the equipment is personal, so please take good care of your own equipment, such as early the next morning.

If it is found on the website that the phone is not turned off, 50 yuan will be fined (except for running the map), and the individual will be responsible for damaging the hardware equipment.

4. If you don't surf the Internet or play games during working hours, you will be fined 30 yuan every time.

Please keep personal desktop hygiene and public place hygiene. On consciously cleaning up after negotiation

Judgment, 10 minute unpaid 20 yuan fine.

6. The service hall is a public area, and smokers and diners will be fined 20 yuan every time.

7. No one is allowed to do anything in the company that is not in the branch, including drawing and printing.

50 yuan was fined once, and those who refused to mend their ways were dismissed.

8. No one is allowed to turn the company's resources into personal resources or disclose them to others.

In addition to processing, and deduct all commissions.

Three. Responsibilities and obligations in design workflow

1, the designer must quote according to the internal quota of the company, and shall not misstate, omit or change it without authorization.

The quota shows that all economic losses caused by this shall be borne by the designer.

Designers have no right to discount without authorization. Without authorization, the designer will bear all discounts. such as

If you need a discount, please consult the head of the design department. Everyone should grasp the heat well and don't give customers the feeling that they can't let go.

3. After signing the contract, the designer must report to the department head and do a good job of registration, then hand it over to the financial department, and then fill in the commencement information form and send it to the engineering department. The contract and corresponding materials are filed in the finance department. If the account cannot be closed due to the loss of files, the custodian shall be responsible.

4. Designers have the obligation to supervise the whole construction process.

5. From the date of the measuring ruler, the drawings must be completed within the specified time and reviewed by the department head. (Requirements: cover, catalogue, signatures of all parties)

6. The designer must go to the site in person during the disclosure time.

7, project dunning responsibility for construction supervision, other relevant personnel have the obligation to cooperate with the work.

8. The designer of the project has the obligation to cooperate with the handling of accidents, and the accidents caused by the design shall be borne by the designer.

Four, customer service work rules and management regulations

In order to strengthen the company's information resource management and improve the success rate of document signing, the following regulations are formulated with document records as physical records:

(1) Registration and scheduling of customer resources

The collection channels of customer resources are composed of door-to-door customers (including customers who call for consultation), customers with bills from salesmen and customers with bills from companies. Therefore, all information resources must be registered in a single file, or they will be fined 50 yuan/time; Then the designer reports it to the director, who manages it in a unified way and sends a list to the designer. No one else is allowed to deliver the bill without permission, otherwise it will be fined 100 yuan/time.

1. All on-site customers will be received and discussed by the front desk staff. After the front desk knows the situation, it will report to the design supervisor, who will arrange the designer service and register the customer visit record. Whoever receives the customer is responsible for the documentary, and always fill in the documentary record form until the customer signs the contract or finds someone else to decorate it.

2. All customers of the salesman must follow up the documentary in time and provide basic information (such as the owner's surname, building name, area, floor plan, etc.). ) for the designer's next work. If the documentary is not timely, it will be fined 20 yuan/time, and if the single source is lost, it will be fined 100/ time.

documentary

1. After receiving the order, the designer should draw the drawing, quote and communicate with the customer in time, record the document record form in time and accurately, and feed it back to the department head. If this form is not filled in in time and fed back to the supervisor, 20 yuan will be punished/time, and if a single source is lost, 100/ time will be punished.

2. Every Monday and Friday, collect documentary records and submit them to the director's office for inspection, so as to form the habit of making work records.

3. In the process of documentary production, the designer pays a return visit to the customers and tracks them to keep abreast of the customer trends and improve the signing rate. If the documentary return visit lasts for more than three days, the penalty will be 20 yuan/time; if the single source is lost, the penalty will be 100 yuan/time.

4. Salespeople and designers should keep timely communication, so that salespeople and designers can know the specific situation of their customers in time.

5. Any company's single source, designer, etc. It is not allowed to be identified as an invalid customer privately, and the documentary can only be stopped after being confirmed by both parties and reported to the director for approval. No one is allowed to waste the company's resources, otherwise it will be fined 100 yuan/time.

6. In the design service, follow the customer at least five times to understand the real wishes and demand dynamics of the customer; In the after-sales service, follow the customer at least twice, and find all kinds of problems during and after the decoration in time, so as to deal with related complaints, maintenance and other problems for the customer in time.

7. All kinds of documents and forms must be filled in carefully, and it is forbidden to copy each other; Offenders will be severely punished and expelled.

8. All fines shall be issued by the directors and executed by the company's finance department.

9. During the company's return visit, if the customer is dissatisfied with the designer and asks for a replacement, the situation is true and the designer is unconditionally replaced.

(3) Requirements and principles of documentary.

1. Designers must have the spirit of unity and cooperation.

2. The principle of sending bills is fairness and justice, and the ability to sign bills is taken as a reference. (Pick the bill, transfer the bill privately, and stop the bill for 2 rounds)

Designers must arrange their own time to ensure that they can take orders when time permits. (If it is found that other designers have already made an appointment with customers, they will be forced to take orders and give a serious warning to stop two rounds of processing. )

4. Customer information is arranged by the front desk or the director, and the designer must follow up the information in time after receiving it. (See above for relevant treatment)

5. Designers must be in a good mood when receiving customers. Designers who are in no state or depressed will not send orders.

6. When the front desk and the director introduce designers to customers, they can take appropriate verbal praise! (This is our excellent designer XXX, who is very good at XX style ...)

7. After seeing the customer, the designer must fully understand the customer's intention, pay attention to the customer's eyes when speaking, pay attention to the ideas behind the customer's language, and make notes (every order is checked by the design supervisor, and if it is found not, it will be fined 100 yuan each time, and 50 yuan will be fined every time it is found unknown). The energy room should try its best to deal with customers, try its best to keep customers with some substantive things, and let customers feel that they are really working for him. When the client left, he made an appointment for the next time and got up to see him off. After the customer left, the front desk took the initiative to understand the situation with the designer and make a good registration. The director will check it once every Friday, and 50 yuan will be fined every time he finds it unknown.

8. If the same designer visits more than one customer at the same time, other designers, receptionists and salespeople are obliged to greet and chat with customers. Never allow customers to sit on benches. (Employees without cooperative spirit should leave their jobs automatically)

9. If the designer has a lot of work to do and needs to ask other designers for help, he can ask the director. The distribution problem must be discussed in advance to prevent conflicts.

10. Designers should not refuse colleagues' suggestions, learn from each other and make progress together.

165438+

12 designers should communicate more, advance and retreat together, and work overtime together. Each order should be arranged in detail, and the commission ratio should be agreed in advance. Don't shirk your work under any circumstances, but take the initiative to take responsibility. Once the cooperation fails, report to the director in time and reschedule.

13. When the customer proposes to change the designer, the designer should take the initiative to report the change to the director, and have the obligation to hand over the customer information to the new designer, and the company will arrange new tasks for the original designer.

14. In principle, designers can't go it alone, let alone let effective customers deliberately lose, because every customer resource is hard to come by. If the designer has no feeling or interest in the customer, he can explain to the director to change the designer.

15. The designer has the obligation to cooperate with the salesman to measure the room and talk about the customer. Those who shirk will stop the order for 2 rounds.

16. Never let customers take the quotation without permission. Found a penalty 50 yuan.

17. Designers are not allowed to take customers to buy materials privately and take unreasonable kickbacks. Fire as soon as you find out.

18. Don't make too many promises that you can't make, cheat customers, and violate the fine of 50 yuan.

19. Designers can complain to the company manager when they find that the supervisor's work is not in place, and the supervisor is effectively complained and fined 50 yuan once.

20. Designers should obey the arrangement of the company, such as stationing, publicity activities, making publicity maps, etc. , are all jobs that can bring resources to everyone. Those who deliberately evade or deliberately fail to do so shall be given a serious demerit and fined according to the facts.

2 1. When we don't have much work, we should read more professional books (endless study), and we are not allowed to go to boring websites and chat about QQ, which will obliterate our mental state. We should spend this time thinking about whether the scheme is reasonable, how to explain the budget to customers, and how to use some elements to think about the style that customers want. ...

22. When talking to customers, talk more about what you know. If you ask what you don't know, take it or simply say you don't know. Give yourself some confidence and you are an expert.

V. Designer's Job Responsibilities

(A) consulting norms

1, customer consultation, should first introduce the company's market positioning (Weifang first), engineering characteristics (excellent quality), graded quotation (reasonable price-quality ratio) and construction technology (eight-level quality assurance system).

2. When consulting, the designer should fully understand the basic situation of the room to be installed by the customer, determine the decoration level, design style and main materials, register the customer well, and arrange the time for measuring the room.

3, according to the customer's consumption orientation, actively recommend the corresponding price.

4. Designers should accurately explain to customers the similarities and differences in prices, technological practices and materials at different price points of the company.

5. When the customer requests the evaluation, it shall be carried out in strict accordance with the quotation (the items not listed in the quotation shall be approved by the company manager or engineering manager).

6. During the consultation period, the customer shall not be promised to change the heating and gas pipelines.

7. After the customer agrees to entrust our company to decorate, he will assist the Finance Department to collect the entrusted design deposit of 500- 1000 yuan (deducted from the final payment of the project) and issue a company receipt to the customer. It is forbidden to write blank notes, otherwise the designer will bear all the responsibilities.

(2) Specification for surveying houses

1. Pay serious attention to the measuring room, and mark the location, space division, building elevation and all customer requirements of water heating, heating, electricity meter connection, bathroom and kitchen facilities, so as to explain the basement situation to customers and provide them with reference opinions on whether maintenance is needed.

2. If necessary, use a digital camera to record the original indoor space.

Fill in the room measurement record form carefully and execute it according to the agreed time.

(3) Design and drawing specifications

1. After measuring the house and reading the estimated design agreement, the customer will make the renderings according to the company's design specifications.

2. Sign the construction contract on the premise that the design scheme and quotation satisfy the customers.

3. Before the formal commencement, a complete set of construction drawings shall be made, including general plan, plan view, section view, and wall development view (furniture elevation view).

4. In principle, A4 paper should be used for the construction drawing, which should be signed by the supervisor. Only after the construction disclosure and the customer's signature can the construction begin.

5. When the market has special requirements, market regulations should be implemented at the same time.

(4) Quotation specification

Our company quotes by grade and by room, that is, by master bedroom, second bedroom, children's room, living room, dining room, study room, kitchen, bathroom and balcony (excluding water and electricity).

1, the quotation shall be made in strict accordance with the unified project quotation of the company. If there are unclear projects, the technical and economic department of the company shall be consulted in time, and it is not allowed to change the stipulated quotation without authorization.

2. When quoting, it is forbidden to cut in at a low point or omit the quotation (the error is not allowed to exceed 10%). (5) Signature specification

Contracts, drawings and quotations signed by designers must be signed by the director of design department, reviewed and signed by customers, and the designer will submit quotations and contracts to the finance department within one day after signing the contract. The contract is kept by the treasurer.

Details of documents signed by various departments:

Renovation contract-Two copies: one for the company and one for the customer.

Quotation-five copies, one for the company, the customer, the supervisor, the foreman and the factory.

Full set of construction drawings-five copies: one for the company, one for the foreman and two for the factory.

Details of purchasing main materials-in triplicate: one for the company, one for the customer and one for the supervisor.

Material selection list-in triplicate: one for the factory, one for the foreman and one for the cashier.

Delivery list of sliding door materials-two copies: one for cashier and one for manufacturer.

Contracts, drawings and quotations submitted by designers to the company for the record must be signed by the client, auditor and designer before they can take effect (the signatures of designers, clients and auditors are all in their own hands).

(six) the whole service specification

1. The designer shall provide full-service and specify the completion schedule when signing the contract.

2. The designer must submit a full set of engineering drawings to the Engineering Department the day after signing the bill.

3. The disclosure personnel include customers, designers, supervisors and foremen, factory operators and site leaders.

4. During site disclosure, the designer shall introduce the design concept and expression effect to the engineer in detail according to the drawings, and the engineer shall provide the designer with a signed disclosure sheet.

5. If one of the designers and engineers fails to operate according to the process or the documents are irregular, the other party may refuse to sign the disclosure sheet and report to the company, and the losses caused thereby shall be borne by the responsible party.

6. Before signing the contract, the designer should explain the contract to the customer in detail.

8. Designers should keep close contact with customers during the period from project commencement to completion, find problems, coordinate and deal with them in time, and put an end to complaints.

Six, the construction contract signing specification

(1) Contract and supplementary clauses:

1. The contract, supplementary terms, quotation and drawings must be signed completely and standardized;

2. The items that Party A and Party B should fill in must be complete and standardized;

3. The date and month of the signature part of Party A and Party B must be the same;

4, the project address in the contract must be detailed, district (county), house number (road, street number), community, building, unit (door), room (number);

5. "Other undetermined clauses" in the contract text can only be filled in after being approved by the department head and manager;

6. The total amount in the contract must be consistent with the total amount in the quotation (/kloc-before 0/00 digits);

7. The case of the total contract amount must be consistent;

8. The "project payment method" in the contract text must be the method specified by the company.

9. Party A and Party B must fill in the contract cover in a standardized and neat manner.

10. The contract must be carefully filled in according to the mode specified by the company, or 500 yuan will be fined/time.

(2) Quotation:

1. All quotations must be accurate, and the total quotation must be consistent with the total contract amount;

2. The quotation level must be accurate;

3. The customer name, commencement and completion date, contact telephone number and project address on the quotation must be consistent with the contract, detailed and neat.

4. The sum of multiple items, omissions and increase or decrease of quantities in the quotation shall not exceed 5% of the total contract amount.

5. Supplementary quotation for special uncertain projects must be asked by the Engineering Management Department.

(3) Drawings:

1, the drawing must be marked with the drawing name;

2. The floor plan shall indicate the internal dimensions, door and window dimensions, materials and practices;

3, ceiling plan must indicate the material method, modeling parts must be marked with a profile;

4, bearing wall must have elevation, indicate the size, indicate the elevation, indicate the material method; Furniture and wood products such as cabinets, cupboards and tables must be marked with detailed dimensions.

(IV) Contract part

Scope of contract:

Employer: customer (required, only one person, wife, husband or parents).

Contractor: * *

Qualification grade: Grade III

ContractNo.: According to company regulations.

Inside page:

Contents to be filled in by Party A:

Employer: customer (no matter who fills in, the whole contract must be consistent, and only one can be filled in)

Authorized Agent: No need. If yes, the personnel shall be determined by Party A.

Address: In principle, you can leave it blank.

Project address: required (as detailed as possible, district, county, building number and house number)

Contact number: be as detailed as possible, including mobile phone, pager, home phone, etc.

The above contents can be written on behalf of the book, but the final signature must be signed by Party A himself.

Contents to be filled in by Party B:

Designer of this project: the designer himself.

Branch telephone

Project address: book substitute.

Content and practice of the project: see the quotation sheet.

Contract form: choose one after negotiation.

Project duration: It must be consistent with the commencement and completion dates.

Contract price: The figures should be consistent.

Party A's work: do the relevant work well (three days) before the start of construction.

Quality standard: generally selected according to the Code for Quality Acceptance of Home Decoration Engineering of our company.

Dispute application: generally apply to the municipal quality inspection department to confirm the quality of the project.

Payment method of project funds: generally, the second method is selected: 65% of the project funds are paid before the project starts, 30% during the project, and 5% of the final payment is paid after the project is completed.

There are two ways to judge half of the project: one is half of the natural construction period, and the other is when the factory is completed and the owner is invited to the factory for acceptance. )

note:

1. When the customer puts forward additional requirements before the project is halfway through, he must inform the designer first.

Draw a drawing quotation, sign an additional agreement with the user, and the construction can only begin after both parties sign it. When paying the interim payment, pay 30% of the total amount before the increase and 100% of the increase.

2. After the project is halfway through, the customer shall inform the designer of the additional requirements.

Draw drawings and quotations, sign additional agreements with users, and both parties will sign them. After the user pays 100% of the additional payment in the finance department, the construction team can only start work after seeing the receipt.

Solution: Generally, apply for arbitration first, and then go to court, but the people's court at the regional level is usually filled in the contract of home improvement industry.

Garbage disposal: according to the way and place designated by the residential property. (Party A is responsible for the garbage cleaning fee)

Party A is responsible for handing over a key to the person in charge of Party B's construction team.

After the project is completed, Party B is responsible for returning the key to Party A. ..

Other agreed terms: both parties agree, but the company manager must be consulted before signing the contract.

Other schedules, if sealed by the company, must be signed by the customer himself.

Last page:

The customer's signature must be the same as the previous one, and this book is irreplaceable. The following dates can be substituted.

The signing date of both parties must be the same year, month and day.

(5) Collection and transmission of contracts

1. Before signing the contract, the designer should fill in the contract requisition, get the contract from the finance department after being signed by the supervisor, and sign the contract requisition from the finance department.

2. If the supervisor is not in the company and needs to sign a contract urgently, the supervisor calls the finance department, and the finance department indicates on the contract application form that the manager calls to inform.

3. When the designer signs the contract, he should fill it out in a standardized way. Unauthorized designers should be reported to the supervisor for review.

4. After the contract is signed, the designer shall timely submit the contract together with all the materials to the Finance Department for filing. If the designer fails to hand over the contract in time, resulting in the untimely connection of relevant departments, the designer will be fined 50 yuan times. If the designer loses the signed contract, he will be fined 500 yuan and bear the relevant losses.

5. If the materials submitted by the designer to the finance department are incomplete, the designer's salary will be postponed until all the materials are completed.

Seven, designer workflow

1. Introduction: Enthusiastically and truly introduce the company's market positioning (Weifang first) and design to customers.

Design features, construction process, company process, quotation and payment method.

Second, communication: carefully understand the basic situation of the customer's room and the basic design ideas of the customer.

Fully communicate with customers about the future room design and put forward some design opinions that can win customers' recognition and trust.

3. Registration of customer resources: When consulting customers, it is necessary to timely register the customer's name, room basic information, design requirements, budget, estimated number of rooms, signing time, customer source, etc.

Four. Signing the contract: measure the house, make project estimation and fully communicate with customers. When signing the contract, the customer confirms the quotation and signs the design agreement, pays a deposit of 500 to 1000 yuan, and the finance department issues the bill. The designer will complete the renderings within 4 days and inform the customer to look at the scheme. After the scheme quotation is passed, the construction contract will be signed. When signing the contract, the customer shall pay a deposit of 65% of the contract amount to the financial department of the headquarters, the contract company, and the customer respectively.

Verb (abbreviation of verb): start work three days after the contract is signed. The engineering department will arrange the construction team to bring the materials into the site. On the day of commencement, the supervisor, designer, foreman and customer made disclosure at the site. Before construction, there must be construction drawings signed by customers, and materials shall be checked and accepted together with customers, and the material acceptance sheet shall be filled in.

Construction of intransitive verbs: The construction team should carry out the construction in strict accordance with the company's engineering quality standards, and it is strictly forbidden to cut corners and shoddy the construction technology. The company will evaluate the construction projects every month, judge the best and worst projects, reward the excellent and punish the poor, and reward the heavy punishment.

7. Quality inspection: For each project under construction, the engineering department carefully checks the project quality, progress and site civilization, and handles problems in time when found.

Telephone call back: for each project under construction, the company will call back at the front desk at least three times, make customer feedback, carefully record it and forward it to the engineering department and customer service department on the same day.

Nine. Complaint handling: In the process of project construction, when customers complain, the department head should handle the complaints in time. If the department can't solve it, it is necessary to transfer the complaint to the customer service department in time.

Customer service department timely coordinates and supervises the handling of relevant departments. The customer service department shall fill in the complaint undertaking (in duplicate), and the responsible person shall return the undertaking to the customer service department after handling it. The customer service department calls the contractor and reports to the manager at the weekly meeting. When the complaint is sent to the receptionist, the receptionist should fill in the complaint reception processing form in duplicate and forward it to the responsible department and customer service department. The responsible department will feed back the results to the complaint reception staff, who will implement the results by telephone. If it is not effectively solved, it should be reported to the manager immediately so that it can be handled and fed back to the responsible department.

X. Mid-term acceptance: When the project is in the mid-term, the supervisor, the designer, the foreman and the customer will go to the site for mid-term acceptance (the designer can also invite the customer to the site for design acceptance in advance), and the customer will pay an interim payment of 30% of the contract amount to the company's finance department within three days after the mid-term acceptance.

1 1. Completion acceptance: On the day of project completion, the supervisor shall call the designer, foreman and owner to the site for completion acceptance. Within three days after the completion acceptance, the customer shall pay the final payment of 5% of the contract amount to the company's finance department (excluding the design deposit entrusted by 500 yuan), and the customer shall go to the financial front desk with the payment receipt to fill in the customer feedback form and issue the warranty certificate.

12. Project warranty: After the contract is completed, there is a two-year warranty period.

13. Customer maintenance: After the completion of the project, during the warranty period, the front desk should pay a telephone call back to the customer every other quarter, find problems, solve them through consultation in time, and do a good job in customer maintenance.

Eight. Detailed description of the designer's workflow