How to complain about the property?

Question 1: how to complain about the property and who is in charge of the property? Why not? . To tell you first, the superior unit of the property management company is the district housing management office-the Municipal Construction Committee-the Ministry of Construction.

Question 2: How to complain? Where can I complain? The residential property management company has a special department called Property Section, you can complain, and some city property associations can also complain.

Question 3: No matter how you complain about the property, you must go to the Housing and Construction Department of the Housing Authority to complain, but generally you need an official promise: we will follow up. In fact, the most direct thing is to find the boss of a property management company. If the management fee paid by your community is very low or most houses refuse to pay the management fee, then the property management of your community has actually entered a vicious circle, and it is useless to complain there. Because you get what you pay for, property management is a service and a commodity. Nothing for nothing. The quality of lunch depends on how much you can pay.

Question 4: How to complain about the property management company? . Where are you going? You can go to the property manager first. If not, you can find the industry Committee to deal with it. If you can't complain, you can call the consumer to report it, or you can go to a special property dispute mediation agency to complain, such as the official WeChat account of Zhongfu. I tried once, just fill in the things to complain about and the name of the community. It seems that there will be feedback within three days at the earliest. Hope to adopt!

Question 5: How to complain about the newly installed railings in public areas? According to Article 50 and Article 5 1, the authorization of the owners' committee is required. It is illegal to install railings without the consent of the owners' Committee.

At the same time, there is a potential safety hazard in this area without publicity to the owner and no lighting installed near the railing. According to article 56, the responsibility lies in the property, and you can claim compensation from the property!

You can complain to the local real estate bureau (or construction bureau) about the disciplinary behavior of the property.

Legal basis:

property management regulations

szfdc.gov/...86

Fiftieth public buildings and facilities built according to the plan in the property management area shall not be changed.

If the owners need to change the use of public buildings and facilities according to law, they shall inform the property management enterprises after handling the relevant formalities according to law; If a property management enterprise really needs to change the use of public buildings and facilities, it shall be submitted to the owners' meeting for discussion and approval, and the owners shall go through the relevant formalities according to law.

Fifty-first owners and property management companies shall not occupy or dig roads and sites within the property management area without authorization, which will harm the interests of owners.

Because of the maintenance of property or public interests, the owners really need to temporarily occupy or dig roads and sites, and shall obtain the consent of the owners' committee and the property management enterprise; If a property management enterprise really needs to temporarily occupy or dig roads and sites, it shall obtain the consent of the owners' committee.

Owners and property management companies shall restore the roads and sites temporarily occupied and excavated to their original state within the agreed time limit.

Fifty-sixth property security risks, endangering public interests and the legitimate rights and interests of others, the responsible person shall timely repair and maintenance, the relevant owners should cooperate.

If the responsible person fails to perform the maintenance obligation, it can be maintained by the property management enterprise with the consent of the owners' meeting, and the expenses shall be borne by the responsible person.

Article 66 Anyone who violates the provisions of these regulations and commits any of the following acts shall be ordered by the local people's real estate administrative department at or above the county level to make corrections within a time limit, given a warning and fined in accordance with the provisions of the second paragraph of this article; The proceeds will be used for the maintenance of * * * parts and * * * facilities in the property management area, and the rest will be used according to the decision of the owners' meeting:

(a) unauthorized changes in the property management area in accordance with the planning and construction of public buildings and facilities;

(two) unauthorized occupation and excavation of roads and sites within the property management area, which harms the interests of the owners;

(three) unauthorized use of property * * * with parts, * * with facilities and equipment for business.

Individuals who commit one of the acts listed in the preceding paragraph shall be fined 1000 yuan or more and 10000 yuan or less; If a unit commits one of the acts listed in the preceding paragraph, it shall be fined between 50,000 yuan and 200,000 yuan.

Question 6: How to complain about the property? How to complain about property management 1 Property is the main responsibility. When receiving parking spaces, every parking space was not carefully inspected, which led to the sale of such unqualified parking spaces.

2. You can go to the property office under the Real Estate Bureau to complain, prepare a written report and record the situation in detail. However, it should be reminded that they will solve problems very slowly. If the system in your city is not strict, don't complain. If the damage caused to your car is large, you can ask a lawyer to do it, but you have auto insurance, so I think it's better to talk to the property management company and ask them to come up with one.

Question 7: How to complain about the property and find the property manager? If it is a minor problem of property management, or the attitude of the property staff is not good, just ask the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy.

Second, find a street office. Sub-district offices under the jurisdiction of * * * people, responsible for the comprehensive management of the implementation of policies and cultural construction in the jurisdiction, have the right to accept and assist in property complaints and consultation.

Third, find the housing management department. The housing management department, namely the Housing Management Bureau, is generally responsible for: housing security, construction, system reform, market supervision, property management and housing management policy changes and supervision and implementation. Whether the Housing Authority can manage it mainly depends on whether there is a direct administrative subordinate relationship between the Housing Authority and the property company. If it matters, then everything should be taken care of. If it doesn't matter, it mainly supervises the pricing standards and service contents of property companies.

Fourth, find the industry Committee. The owners' committee, referred to as the industry committee, is composed of the owners' representatives in the property management area, and the members of the industry committee are elected. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, and supervise the management and operation of the property management company. Acceptable complaints from owners.

Fifth, developers. The general practice in China is that after the development of residential areas, developers choose companies that have business relations with them or property companies established by developers themselves for management. Such property companies often have to bear too much pressure on the quality of repairs for developers, so finding such properties can generally solve the corresponding housing quality and repair problems. Developers are also obliged to accept such complaints.

Sixth, the complaint institution. Third-party property complaint mediation agencies such as "loyal servants" are the product of the rapid development of the Internet era. Owners can find this complaint platform to complain. The advantage is that complaints will be followed up quickly, and owners do not need to waste time and energy to deal with the property.

Question 8: How to treat and handle property service complaints correctly?

In the process of serving customers, any enterprise will inevitably encounter some complaints and complaints from customers. No matter how good a company is, it can't guarantee that it will never make mistakes or cause customer complaints. However, when encountering a complaint, the first reaction is "trouble again", treating the complaint as a "hot potato" and even hoping that it would not happen. If it happens, you'd better not let me receive it. If I get it, it better not be my responsibility. It's a western proverb: "No news is good news" (no news is good news).

In real life, there is not as much good news as expected. In a sense, no news is good news, but for Pingjia Company, no complaint is not necessarily good news.

According to the survey, when customers are dissatisfied, 90% never complain, 69% never complain, only 23% mention it to the service staff around them, and only 8% of complaints reach the top management through the customer department, which means that a customer's complaint usually represents the voices of 24 other customers who have not complained to the company. In China, an average consumer will have at least 50 colleagues, classmates, fellow villagers, relatives and friends, which means that an dissatisfied customer may tell his/her dissatisfaction with products and services to 50 people around him, while a satisfied customer will only tell his/her satisfaction to 3 people around him. Similarly, the owner of a property community may be satisfied with his feelings or complain, which affects many people around him. This has formed a "word-of-mouth effect".

Reasons why customers are dissatisfied with the service and don't complain: (1) Complaints can't solve practical problems; (2) The procedures are complicated and there is no way to complain. Therefore, instead of complaining, it is better to change the ideas of the parties directly. According to the survey of American OCA/ White House National Consumers Association, only 9% customers are dissatisfied and don't complain, but only 19% customers will continue to buy your products, and the complaints have not been solved. If the complaint is resolved satisfactorily, 54% customers will continue to buy: the complaint is resolved quickly, and 82% customers will continue to buy your goods.

Property management is a new industry in China, and the owners are the recipients of services. Today, there are still a few owners who are in a passive state when receiving services, and the service at this time is easy to satisfy customers. With the improvement of customer expectations, there will be dissatisfaction and dissatisfaction. If the problems that arise at this time are not paid due attention to, or even the problems persist for a long time without being solved, then it is inevitable that customers will lose confidence in service providers?

Winning the trust of customers is the premise of establishing the relationship between supply and demand between service parties. If customers take the initiative to complain, it is a sign that confidence still exists. On the contrary, the students didn't complain, which may mean that they lost confidence. Therefore, it can be said that the complainant is the most beneficial friend and free business consultant of the property management enterprise.

It is normal for property management companies to encounter complaints from owners when providing services to owners, but the key issue is how to deal with them and how to summarize and improve their work from the problems reflected by owners. Owner's complaint is a bridge between company managers and owners. The owner complained because of his own complaints and dissatisfaction with the service, and asked to solve the problem effectively. However, it also provides the truest, most timely and most valuable suggestions for finding service blind spots, detecting service mistakes and looking for service business opportunities, so that the company can suit the remedy to the case, improve technology and services and avoid further mistakes on the basis of fully understanding its own shortcomings and problems. When complaints escalate, it will inevitably lead to tension between owners and property management companies and even developers. When handling complaints, it will have to increase considerable costs and even have a greater chain effect. Because a customer will tell his dissatisfaction to five people around him, and these five people will tell this to 10 people around him.

Not complaining may be that the owner is satisfied and does not need to complain, or it may be dissatisfied but unwilling to complain. If he is dissatisfied and unwilling to complain, it is likely that the owner has lost the confidence to complain. Facing positive complaints with a positive attitude is one of the fundamental ways to improve the reputation of property management enterprises.

In retrospect, almost all the complaints of owners handled by our company developed from the simplest things in life. Things are usually very small things, which can be solved with a word, an action and an idea at the beginning, but due to negligence, carelessness, inattention or ... >>

Question 9: How to complain about who owns the property? The property company is managed by the Property Management Office of the local Housing Construction Committee. You can complain to them.

Question 10: How to complain about the property management company? The direct management department of the property management company is the property department of the county urban construction bureau where it is located (the name may be different from place to place, such as the Housing and Construction Bureau), and you can complain to this department.

Under normal circumstances, if it is reflected on social media, the * * * department will intervene soon, but we do not advocate this, harmony.

123 15, 12345, I don't know if it's ok, but I can try it (I met a social complaint from 123 15 when I worked as a temporary worker in the property department of Longhua New District, Shenzhen).

For some large property companies, if they are not satisfied with one of the management offices, they can complain to the head office.