Property customer service front desk work log

Property customer service front desk work log

No matter in study, work or life, everyone must have been exposed to some periodicals. It's time to keep a diary. So what kind of log is appropriate? The following is my carefully compiled work log of the property customer service front desk, hoping to help everyone.

Work log of property customer service front desk 1 Through this customer service induction training, I have benefited a lot and gained a lot. At the same time, I fully realize that it is of great significance to constantly learn and improve my work ability and knowledge level in my daily work, correct my work attitude and service consciousness, and enhance my self-confidence and post responsibility.

As far as learning gains are concerned:

① Manager XX: Guide us correctly how to look at our current work, how to adjust our work mentality, cherish our current job opportunities, establish correct work values and positive work mentality, and define our work goals.

② Director ②xxx: He talked about the importance of gfd and politeness in communication. It is of great significance to apply these common etiquette knowledge in daily work and life to develop good personal habits and work image.

③ Commissioner ③xxx: In the lecture, I made clear the overview and meaning of occupation and professionalization, and told the story that the biggest difference of enterprises lies in professionalism in work skills, image and work attitude, which also made me fully understand the inner meaning of the sentence "Only by doing things seriously can things be done right, and only by doing things attentively can things be done well".

④ Manager XX: This paper briefly introduces the origin, history and related concepts of property customer service, enumerates common examples of difficulties in property customer service, and how to deal with them, which makes me further understand the knowledge of property management and deepen my work impression.

In terms of study and work suggestions:

① More interactive games can be interspersed between classes to enliven the atmosphere of the learning environment, improve employees' interest in learning, actively participate in the interaction, experience and exchange of work and study, and gradually cultivate the teamwork spirit, tacit understanding and trusted working partnership of employees in various departments. In the past, some training courses were just theoretical lecture halls, and they didn't have much practical experience, so they couldn't deepen their learning impression, and they easily became boring and even made people feel "tired of learning".

② After work, some cultural and sports activities, such as sports meetings, can be properly carried out, which can not only improve the physical and mental health of employees, enrich their spare time, but also alleviate the busy and tense work mood.

(3) All departments should communicate more about work issues. When encountering work problems, * * * should seek solutions, support, understand and assist each other, do a good job in internal unity, enhance cohesion and raise awareness of work, which can be conducive to the smooth development of daily work.

④ To cultivate a customer service team with high service level and excellent work skills, we must first strictly control the recruitment of human resources. Secondly, select excellent customer service talents with excellent management quality and rich work experience, and regularly carry out some targeted professional training based on "passing, helping and bringing". Thirdly, set an example, encourage it, set an example, and enhance the awareness of professional competition, so as to gradually improve the overall quality, work skills and service level of employees in each position.

Self-feeling: Through studying the above knowledge, I deeply realize that in my future work, I must learn to make full use of these basic common sense, constantly improve my work skills, service level and work efficiency, pay attention to my personal work image, develop good living habits, correct my work attitude and service consciousness, and do things seriously and attentively.

Do a good job of friendly cooperation and team spirit with the internal staff of the property management company, actively assist and cooperate with leaders at all levels and departments to do their daily work, ensure to improve the quality of our service and the economic benefits of the company, create a vibrant civilized, comfortable and harmonious working and living environment, and jointly push the environmental construction and service management level of our xx community to a new level and a new milestone.

Time flies, and a year has passed unconsciously. In the past year, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of this year's work.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement. Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time.

Four. working face

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Over the past year, through hard study and continuous accumulation, I have made great progress in my ideological understanding and working ability. I have accumulated experience in front desk work and can calmly deal with various problems in my daily work. After this year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, ensuring the normal operation of all the work in this position, being able to treat all the tasks with a correct attitude and loving my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

The three-year work log of the property customer service front desk flies, and the Spring Festival is coming soon. In the next 20XX years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20XX.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20XX 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in XXX enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be proactive.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

It's been more than two months since the work log of the property customer service front desk 4, and the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during my stay in Xinfu. I can't work just to study, but also to create value for the company. Although I came to Xinfu Service Center on May 14, 20XX, in order to further improve my quality and professional level, I made the following voluntary commitments:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is Xinfu Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely and deal with them in time to ensure the return visit rate of 100%. When the host left, he stood up and said, take your time and welcome to come again! "

5. Do a good job in the registration of keys in and out, establish, update and manage the information in the area, and make the registration perfect, accurate and without omission.

6. Be able to handle the occupation and decoration formalities skillfully, and do a good job of registration.

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

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