Responsibilities of residential property director

The residential property director needs to have a strong sense of service, strong coordination and organization ability and a high sense of responsibility, and has unique views on property management; Understand the operation and management process of property services, and be familiar with relevant regulations and assessment standards. The following are my responsibilities carefully collected as a residential property supervisor, hoping to help you. You can share it with your friends if you like!

Responsibilities of Chief Property Officer of Residential Quarter 1

1, overall planning, responsible for the development of the service center, to ensure the smooth development of the project;

2. Formulate the training plan for managing equipment operation, fire protection, health and safety, and supervise the implementation;

3. Check the work of engineering, customer service and other departments, organize effective and efficient operation management and technical management to ensure the safe and reliable operation of shopping malls/communities;

4. Handle Party B's complaints in time, and report major complaints to the department head in time;

5. Coordinate the social network resources in the area where the property is located, such as the relationship between street offices (neighborhood committees), urban management, public security police stations and other related units;

6. Continuously optimize and manage the team members of the customer service department, supervise, guide and evaluate the performance of the security department and the cleaning department, and conduct regular performance appraisal;

7. Properly handle all emergencies and emergencies, maintain good relations with business households, and handle all emergencies.

Responsibilities of residential property director 2

1, according to the requirements of the group and the branch, cooperate to carry out the safety system management of the branch.

2. Organize the safety education of branches and projects, and take practical measures to prevent all kinds of accidents.

3. Implement safety management system and implement safety technical measures.

4. Implement the safety responsibilities of the branch and the project.

5. Investigate, analyze, handle and formulate safety accident prevention measures, and coordinate and handle major complaints about safety management.

Responsibilities of residential property director 3

1, responsible for the overall planning, control, daily management and assessment of all property projects in Jinzhou and Development Zone;

2. Be familiar with the service and management processes of hotels and property departments, understand the industry trends, and have clear business ideas;

3. Have a holistic view, professionalism and cooperation ability, strong leadership, decision-making and decision-making skills, excellent communication and coordination skills and teamwork skills;

4. According to the development plan and strategy of the Head Office, determine the development direction and objectives of the branches, and follow up the implementation;

5. Regularly carry out quality inspection, assessment, personnel management and training for the projects under its jurisdiction, grasp Party A's satisfaction in time, and make timely rectification when problems are found.

Responsibilities of residential property director 4

1. Work under the direct leadership of the property manager, assist the manager to formulate various management systems and work plans for projects in this area, and supervise their implementation;

2. Responsible for effectively monitoring the service quality required by the owner/user;

3. Responsible for the management office to effectively carry out community cultural activities and manage all kinds of files;

4. Responsible for organizing the training and assessment of this department and management office;

5. Organize regular and irregular investigation and analysis of the opinions of the owners/users;

6. Be responsible for communication and coordination with the owner/user, and handle daily complaints;

7. Responsible for making the training plan for cleaning staff and customer service, and implementing it;

8. Be responsible for the scheduling and assessment of personnel in this department;

9. Be responsible for formulating and arranging the cleaning work plan and manpower arrangement plan for public areas;

10. Respond quickly to emergencies or emergencies, take effective emergency measures to control the spread of the situation, and report to the superior leaders in time;

Responsibilities of residential property director 5

1. Be familiar with and master the overall situation of the owner or merchant, and establish and improve the owner or merchant file;

2. Be responsible for formulating and improving the rules and regulations, processes, operation modes, conventions and norms of residential property management and putting them into practice.

3, responsible for the preparation of monthly work summary and next month's plan of the property department, and submit various reports on a regular basis:

4. Preside over the work of the property management department, preside over the daily morning meeting, assign the work of the customer service group, the maintenance group, the cleaning group, the greening group and the security group, and do a good job in supervision and assessment;

5. Responsible for the coordination, settlement and handling of the owner's complaints.

6. Master the charging standards and calculation methods of the property service center, actively cooperate with the financial department to pay various fees and remind them;

7. Do a good job in training junior employees, cooperate with the owner/tenant in fire fighting training, and regularly arrange escape drills under special circumstances.

Responsibilities of residential property director 6

1. Ability to lead, supervise, review, evaluate and modify property management functions and work;

2. Implement government regulations, decrees and property management conventions, and maintain good relations with relevant departments;

3. Formulate the annual property management budget of the project, and manage the service quality, operation management process and normal financial operation of the daily property;

4, properly handle all kinds of emergencies and emergencies;

5. Responsible for the acceptance of buildings, facilities and equipment and the maintenance of equipment and facilities, and arrange various maintenance projects and professional bidding;

6. Supervise the operation of project assets (such as clubs, parking spaces and houses, etc.). );

7, responsible for coordinating and managing greening, safety and other related work;

8. Be responsible for handling complaints from tenants and owners, maintaining the environmental sanitation of the project and maintaining public order.

Responsibilities of residential property director 7

Customer service management (repair report handling, consultation and complaint handling, floor inspection, management fee collection and payment management);

Service quality management, implementing regional customer service quality standards and monitoring customer service processes;

Risk management, identify and prevent potential risks, be responsible for timely handling and feedback of major emergencies, and avoid risk escalation;

Handle secondary complaints, participate in and assist in handling major crisis public relations;

Sort out the opinions and suggestions put forward by customers, analyze and find important systemic problems in time, and put forward suggestions for improvement;

Responsible for the maintenance of key customers, the handling of complex complaints, the summary and sharing of treatment measures; Responsible for customer satisfaction;

Plan and organize customer care activities;

Collect departmental training materials and implement departmental training;

Complete other tasks assigned by superior leaders.

Clauses related to the responsibilities of the residential property supervisor:

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★ About the responsibilities of the property supervisor

★ What are the responsibilities of the property manager?

★ Responsibilities and functions of the property supervisor: 5 articles

★ Basic responsibilities of the post of property supervisor

★ Specific responsibilities of the property supervisor