Handling process of illegal decoration

A, belongs to the treatment of minor illegal decoration behavior:

1. The manager of the service center immediately organized the maintenance monitor and health care captain (supervisor) to come to dissuade them, immediately stopped them, and issued a rectification notice, requiring the owner to rectify within a time limit and restore to the original state;

2. If the owner doesn't cooperate, the service center will temporarily prohibit the decoration materials from entering the site, stop water supply and power failure, and require the owner to rectify and restore to the original state on schedule, which will be followed up by the maintenance monitor and supervised by the service center manager;

3. If the owner still refuses to rectify after the rectification period expires, the service center will issue temporary commencement measures according to the decoration management agreement signed by both parties and the provisions of the owner's undertaking, such as temporarily prohibiting construction personnel from entering the site for decoration, prohibiting decoration materials from entering the site, and stopping water and power supply, etc. At the same time, the violation will be reported to the Division for assistance, followed up by the service center manager and supervised by the Division's engineering manager;

4. After receiving the request for assistance from the service center, the general manager of the Division shall promptly organize professional mouth managers to inspect the illegal decoration site, fully understand the situation, make scientific judgments and discuss feasible treatment methods;

5. The general manager of the Division organized the service center and professional mouth management personnel to hold a forum with the owner, striving for the cooperation and support of the owner, requiring the owner to make timely rectification and restore the original state, and promised to connect the water and electricity for the owner and temporarily allow the construction personnel to enter the site.

The service center manager is responsible for follow-up, and the engineering manager, safety management manager and customer service manager of the Division supervise until the violation is completely solved.

Second, the handling of serious illegal decoration behavior:

1, the service center manager immediately organized the maintenance squad leader and health care team leader (supervisor) to come to dissuade them, immediately stopped them, and issued a rectification notice asking the owner to rectify within a time limit and restore to the original state, and the service center manager was responsible for the follow-up treatment;

2. The service center manager shall immediately report the illegal decoration to the general manager of the Division, and request assistance in handling it. The service center manager shall follow up and the engineering manager of the Division shall supervise it.

3. If the owner does not cooperate, the service center will issue temporary construction measures according to the decoration management agreement signed by both parties and the provisions of the owner's undertaking, temporarily prohibit the decoration materials from entering the site, stop water supply and power failure, and require the owner to rectify and restore to the original state on schedule, which will be followed up by the service center manager and supervised by the division's engineering manager and safety management manager;

4. If the owner still refuses to rectify after the deadline expires, the general manager of the Division will organize the service center and professional mouth management personnel to hold a forum with the owner to win the cooperation and support of the owner, ask the owner to rectify in time and restore to the original state, and promise to connect the water and electricity for the owner and temporarily allow the construction personnel to enter the site. The service center manager is responsible for follow-up, and the engineering manager, safety management manager and customer service manager of the Division supervise.

5. If the owner refuses to rectify, the general manager of the division shall report to the headquarters of the property management company in time to request support, and the service center manager shall be responsible for follow-up, with the assistance of the engineering manager, safety management manager and customer service manager of the division;

6. The property management company shall send people to the site to understand the situation, discuss the solution with the owner, fully communicate with the owner, strive for the understanding and support of the owner, and require the owner to make timely rectification and restore to the original state. The service center manager shall be responsible for follow-up, the engineering manager, safety management manager and customer service manager of the Division shall be responsible for assistance, and the general manager of the Division shall supervise.

Third, it is a serious illegal decoration behavior:

1. The service center shall immediately report to the general manager of the division, and the division shall report to the property headquarters in time;

2. According to the decoration management agreement signed by both parties and the provisions of the owner's commitment letter, the general manager of the Division will issue a rectification notice to the owner by the service center, and the service center will issue temporary start-up measures such as temporarily prohibiting decoration materials from entering the site, prohibiting construction personnel from entering the site, and stopping water and electricity. At the same time, the owner is required to rectify within a time limit and restore to the original state. The service center manager is responsible for follow-up, the engineering manager, safety management manager and customer service manager of the Division are responsible for assistance, and the general manager of the Division is responsible for supervision.

3. The department will complain about the owner's serious illegal decoration (including pictures and written evidence, etc.). ) Go to the sub-district office of the jurisdiction to monitor the brigade and handle the request. The service center manager is responsible for follow-up, and the safety management manager of the Division assists in supervision;