How to improve the professional skills of property management personnel

Meaning: Instant service only takes one second, but it can make the host feel relaxed and show your concern for the host. If you answer the phone, you must apologize to the interlocutor, and then pay attention to the owner in front of you, even if it is just a smile.

2. Pay full attention to the owner.

Meaning: Once you say hello to your host, let them know that you are important and pay full attention to your host. Look into the host's eyes when you are talking, don't blink or look away, or you will feel absent-minded.

3. 30 seconds before doing it.

Meaning: remember not to always use the same husband style to address the host, which means that the tone and words are plain, like robots. Determine whether the owner's mood is anxiety, happiness or anger in the first 30 seconds. If the owners are in a hurry, we must provide fast service more effectively instead of keeping them waiting. Every car owner is different and needs to be handled flexibly according to different situations.

4. Be natural and generous, not hypocritical and mechanical.

Meaning: Don't let the host think that you are doing things mechanically. Language expresses one meaning, but body language expresses another.

Step 5 be energetic

Meaning: actively serving the host means that you are

Care about him.

6. Be the spokesperson of the owner.

Meaning: Take the owner's problem as your own.

Never say "no" to our host.

Meaning: First of all, we are in the service industry, and we are hired to complete some definite work, including supporting the operation of other departments and receiving owners. Service is our job. In order to make our host happy, we must provide friendly and effective service. This is the so-called "meeting the needs of customers". Therefore, when the host asks you to provide services or help, "never say no". If in doubt, please ask the owner to wait and contact your supervisor for help. Our job is to serve, and we must provide friendly and effective services, that is, to meet the needs of customers.

9. Do the last 30 seconds.

Meaning: Use the last 30 seconds to express your concern to the host. You can ask the owners whether they are satisfied with their services, which shows that you care about their opinions. You can also ask the owner to fill in the feedback form and collect valuable opinions or suggestions.