Personal work summary of property security captain

Personal work summary of property security captain

Summary is a kind of written material that summarizes and summarizes the performance of study, work and life in a period of time. We can make clear the direction of the next work, avoid detours, make fewer mistakes and improve work efficiency. Let's take some time to write a summary. So what should be included in the summary? The following is the personal work summary of the property security captain I collected for you. Welcome everyone to refer to it, I hope it will help you.

Personal work summary of the property security captain 1 20xx years will soon pass, and we will greet the arrival of the new year with confidence. The past year was a year in which the security department improved the safety and service quality, and it was also an ideal year in which the safety work was completed. In order to carry out the work smoothly in the future, we review the work in 20xx, sum up the experience, find out the shortcomings, and expect to develop strengths and avoid weaknesses in the new year and create new achievements.

First, develop superior management and pay close attention to grassroots construction.

1, personnel changes. The original establishment of the security department of Jiayuan Mountain Villa is 8 people (director 1, shift supervisor 1, security guard 6). 1 1 month, in order to further improve the establishment, the personnel structure was adjusted this year with the approval of the leaders, and the number of personnel was increased to 9 (director 1, foreman 1, safety officer 1, security officer).

2. Excellent service and win trust. Strengthen the management of security personnel, strictly follow the duty requirements of security guards, strengthen management norms, strengthen on-site supervision and quality inspection, regularly train safety work regulations and knowledge of fire equipment use, and standardize the etiquette, manners, dress and hygiene of security personnel. At the same time, in the middle and late shifts, we will continue to patrol the key parts in Beibie and the safety of the owners' vehicles. Through various efforts, the window image of the security post has been gradually improved, the quality service level has been improved, and the trust and praise of the majority of owners in the community have been won.

3, prevention first, key monitoring, measures in place, eliminate hidden dangers.

Under the care and guidance of Manager Ni of the Property Management Office, the emergency plan was formulated and the anti-theft and fire prevention measures were implemented, which can be used for two unsafe accidents of construction workers this year.

Dispose of it in time and solve it properly. On this basis, the security department implements measures such as group control, group prevention, group inspection and group treatment to ensure the safety of the villa.

4, improve the facilities, equipment and equipment, get ready. This year, the Property Management Office equipped the Security Department with powerful flashlights, batons, walkie-talkies, raincoats and other appliances, and gradually improved the monitoring facilities in the villa area, providing a strong guarantee for safety management. However, there are still some problems that can not be ignored, such as insufficient water for fire hydrants and unclear responsibility for safety management. We hope they can be equipped in time to ensure the smooth progress of safety work.

Second, strict management, improve quality, change ideas and innovate methods.

1. According to the safety training plan formulated at the beginning of the year, and referring to industry standards, we will conduct weekly regular meetings and training for security guards, focusing on management quality, service awareness, etiquette, courtesy, professional skills, fire control knowledge and emergency response. Through explanations, comments and exchanges, the security guards' ideological understanding and daily work level have been improved to varying degrees.

2. The Security Department conducts on-the-job training for security guards as planned, so that the actual work training can be assessed by stages and contents, so that each team member can achieve "four skills" (can queue up, use fire-fighting equipment, command gestures and boxing). Through training, the overall ideological quality, professional quality, professional skills and service attitude have been strengthened and improved.

3, combined with the actual situation of the villa and the existing situation of the security department, guide the security personnel to improve their quality and change their concepts. Everyone is required to have a sense of urgency, self-motivation and responsibility, cultivate team spirit, stimulate the subjective initiative and work enthusiasm of security guards, and at the same time stimulate everyone's enthusiasm for learning and striving for advanced by establishing excellent players. Through continuous exploration and summary in work practice, the standard of "property security guards should know and know" has been formulated, which has laid a foundation for better service to the majority of owners.

Third, the management of vehicles and personnel entering and leaving.

1, strictly in accordance with the vehicle access management regulations, control the vehicles in the residential area, ensure the environment of the villa area, and ensure the orderly and smooth roads.

2. Strengthen the gesture and language training of security guards.

3. In order to ensure the safety of the owner's vehicle, a registration system shall be implemented for foreign vehicles. The large items brought out are strictly supervised according to the entry-exit registration system. It is required that a key card issued by the property management office can be released. Under the strict and meticulous work, there was no car theft or loss in the whole year.

4. Strictly implement the registration system for foreign personnel and construction personnel, handle the entry and exit certificates in time, and handle and solve the problems found in time in strict accordance with the requirements of the Regulations on the Safety Work of Left-behind Site Personnel.

Although the property security department has made some achievements in the work of 20xx, there is still a gap from the requirements of superiors. We need to learn, accumulate and sum up experience in the future work, and work harder to make new contributions to ensuring the safety of owners in the new year.

In 20xx, we will focus on:

1. Always implement the policy of "safety first, prevention first". In the case of imperfect implementation of various plans, the Security Department will continue to follow up and implement them.

2. The cultural literacy, professional knowledge, management ability and personal quality of key personnel are uneven, both good and bad. The management norms formulated by the property security department have not been fully implemented, and the security department will strengthen education and training for the problems.

3. The service quality needs to be optimized and improved. The service consciousness of individual security guards is not enough. In view of the situation, the security department will strengthen management to ensure that there are no different service standards for day and night, peacetime and weekends, and leaders.

4. Recurring problems: gfd, a post security guard, untidy, polite, not active, not considerate in service and inflexible in handling problems. These problems have seriously affected the overall service quality. In next year's work, we will make great efforts to implement it, strive for obvious improvement and get good results.

Summary of the work of two property security captains I. Main work achievements:

1, to ensure that no safety management accidents occur in the first half of the year.

In the first half of the year, the security department continued to do a good job in the implementation of daily safety management in the community, strengthened the supervision and management of daily safety inspections and inspections in the community, and carried out regular safety inspections to ensure that there were no safety management accidents such as theft, theft and fire fighting in the first half of the year, thus ensuring the normal working and living order in the community.

2. Seasonal and phased work has been effectively implemented.

According to the situation of each stage, the Security Department will make full preparations for seasonal and phased work in advance, issue detailed management plans and schemes for New Year's Day, Spring Festival, Tomb-Sweeping Day, May Day and rainy season, strictly grasp the implementation of specific work, and make seasonal and phased work safe and orderly.

3. Actively follow up the preparations for vehicle charging.

In the first half of the year, the Security Department cooperated with relevant departments to actively follow up the preparation of parking fees, issued a parking management system, formulated a parking fee management plan, and followed up the administrative examination and approval of traffic road business licenses and fees in the community, which has been basically completed.

4, safety management work smoothly.

According to the needs of the company's development, our department began to arrange security personnel to be stationed on March 13, responsible for the security management of the area, and increased or decreased posts according to the site conditions. Now it has increased from 4 people at the beginning to 12 people, ensuring the smooth development of on-site safety management.

5. While doing a good job, try to play the role of "administrator".

While doing a good job in daily safety management, the security department conducts a comprehensive inspection of the public areas and buildings in the community from time to time, records and summarizes all kinds of existing problems, cleans and afforests public facilities, reports them to various departments for rectification, and tracks the rectification situation.

At the same time, the security department actively cooperates with the work of relevant departments, from cargo handling, water supply and gas supply to cooperation with inspection, supervision and temporary work of various departments. While ensuring their own work, the security department actively and fully cooperates and does its best. In fact, the security department has basically assumed the responsibility of an "administrator", and the workload generated by cooperation with various departments other than security management has accounted for a considerable proportion of the overall workload of security. 6. Adjustment and modification of management system.

In order to adapt to the change and development of the management situation, the Security Department has made a lot of adjustments to the existing management system and operation process, so that the system and operation process should be practical and lay the foundation for ensuring the smooth and orderly development of the work. 7. Progress in internal management.

(1) In April, the security department adjusted the 8-hour working system to 12-hour working system, which effectively eased the recruitment pressure, reduced personnel expenses, and solved the serious problems of staff shortage, post shortage and accumulated holidays that had long affected the management of the security department from the second half of 20xx to March 20xx. A single post can save about 650 yuan per month, and the 12-hour working system will be implemented from April to June.

At the same time, in view of the difference between 12-hour working system and 8-hour working system, our department has made appropriate adjustments to some management systems, ensuring the reduction of personnel costs and promoting the stability of the team without lowering the quality and standards of work. (2) Team stability has been enhanced, and the turnover rate of security personnel has steadily decreased. In the first half of 20xx, the Security Department focused on team stability, actively strengthened communication and guidance with employees, changed employees' mentality and concepts, and improved management skills of managers, so that the turnover rate decreased steadily, which was nearly 6 percentage points lower than that in the first half of last year.

(3) In the first half of the year, the Security Department adjusted its training ideas, focusing on the overall image, etiquette and service awareness of the team, as well as the application of work initiative, principle and flexibility, which promoted the employees to gradually combine "reason" with "courtesy" and "reason" with "softness" when dealing with post problems, and achieved certain results.

Second, the main shortcomings and problems

The 1, 1 month incident reflects the misunderstanding in the past management of the security department, the weak legal awareness, and the serious lack of combination of principle and flexibility in dealing with problems, which led to the change from initiative to passivity and caused great losses and influences to the company. This is a painful and profound lesson for the security department. After the incident, although the whole situation has been improved through a series of compulsory awareness indoctrination and practical training, some employees still have practical ability.

2. As a safety management department, under the premise of ensuring the primary responsibility of "safety" to be effectively implemented and the overall safety order of the community, the image, etiquette, work and service attitude of the team, as well as the initiative, principle and flexibility in dealing with problems, are the key points to determine the overall image and reputation of a team. After the team was completely stable in the first half of the year, the Ministry of Security did a lot of work in these areas in May and June, although there was some progress. However, it is still far from the goals and requirements. Employees are not very smooth in actual operation, the foundation is not solid, and the atmosphere created is still not solid. Doing a good job in training and performance appraisal is the key to solve these problems, which is a long-term work of the security department. 3. The practical application effect of intelligent system.

The intelligent system in the first phase is still in a state of complete paralysis, and the intelligent system in the second phase, especially the visual intercom access control system, has not been used truthfully, and the community is still in a state of relying on civil air defense management. This is the problem that the security department needs to cooperate with the project and customer service in the next step.

4. The problem of underground parking engineering has not been effectively solved.

The problems of water seepage, water leakage and drainage in the early stage of the second phase of underground parking lots in various places are still serious. Although it has been repaired and rectified many times, it has not been effectively solved.

Third, the work ideas for the second half of the year

1, put safety management in the first place, understand the security dynamics of the community and its surroundings, and pay special attention to the implementation, inspection and supervision of daily safety management to ensure the safety and order of the community.

2. Establish good communication channels with employees, improve management ability, strengthen communication with employees, master employee dynamics, and take timely measures to promote the further stability of the security team.

3. Actively cooperate with the company's administrative work and implement the performance management system, so that rewards and punishments can be effectively implemented, thus improving the enthusiasm and competitiveness of employees.

4. Strengthen the training of employees, carry out training work in a planned way, and focus on solving employees' image, etiquette, work and service attitude, as well as the initiative and flexibility in dealing with post problems, so as to improve the overall quality of the department and make the security department make a breakthrough as a whole.

;