Job Recruitment Website - Property management - 5 template of property work summary report

5 template of property work summary report

Real estate can be large or small, a flat can be a real estate, and a building can also be used as a real estate. The same building can be divided into several real estates according to different ownership. The following is the summary report of the property work I brought to you. Please click "Property Summary" to view more property work summaries.

Summary report on property work 1

Time flies, and a year has passed in an instant. Looking back on my work in Liang Shi West Rose Garden Project of Century Dragon Property for one year, with the care, help and support of leaders and all comrades, I closely focused on the central work, gave full play to my post functions, and constantly improved my working methods and work efficiency. Based on the principle of "obeying leaders, uniting with comrades, studying hard and working hard", I have always adhered to high standards and strict requirements, and successfully completed various tasks, but there are still many problems. In order to do better in the future, I summarize my work in the past year as follows:

First, consciously strengthen study and strive to adapt to work.

Property management is a special service industry. In order to adapt to the new working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, ask more books, ask more peers, and constantly enrich knowledge mastery skills. With the help and guidance of leaders and colleagues at all levels, we have grasped the key and difficult points of our work.

Second, focus on their own work and earnestly perform their duties.

Take the initiative to do a good job in copywriting management. In the past year, I have been mainly engaged in office work, doing a good job in the continuation of various licenses of the company, and undertaking property inspection. Copywriting management is relatively fast, mainly in the following two aspects: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

Third, be strict with yourself and constantly strengthen the construction of work style.

Over the past year, I have been strict with myself, always taking plain, willing to pay and obscurity as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. In the work, regulate all your words and deeds with systems and disciplines, strictly abide by the rules and regulations of the organs, respect the leaders, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, and constantly improve the work; Insist on doing things that are not conducive to the company's image, and actively maintain the company's good image.

Fourth, unite with comrades and give full play to the agglomeration effect.

As the saying goes, a chopstick is easy to break, but a chopstick cannot bend. This proverb reveals the true meaning of unity. Unity leads to strength and unity leads to interests. Over the past few years, in my work practice, I have treated my colleagues in the unit, whether they are leaders or the masses, whether they are old or young, whether they are before or after people, with the aim of "being kind to others". On the premise of adhering to the principle of right and wrong, treat each other sincerely, with high respect and close unity. Only say what is conducive to unity and work, and only do what is conducive to unity and work. Treat the people who come to work as relatives, and do "send a smiling face, say hello, hand a chair, propose a cup of tea and give a satisfaction".

In short, over the past few years, I have been taking "being diligent and honest" as my purpose, being conscientious in my post, taking it as my responsibility to stick to my post and perform my duties, never caring about personal gains and losses, never opening my mouth to leaders and never reaching out to organizations.

Existing problems and lessons

Although we have made some achievements in our work last year, there are still many places that need to be improved and strengthened.

First, the service consciousness is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved.

Second, there is not enough communication and understanding with the owners.

Third, the management of equipment and facilities needs to be strengthened.

In view of the above problems, in the future work, we will learn from experience and lessons, strive to improve our skills and management level, and do a better job. I will strive to carry forward my achievements, overcome my shortcomings, do a good job and cause with a down-to-earth and conscientious attitude, and live up to the expectations of leaders and comrades.

Summary report of property work II

Since I joined the company, under the correct leadership of the leaders, with the strong support and help of my colleagues, I have studied with an open mind, been conscientious and down-to-earth, and completed my duties and tasks assigned by the leaders. Looking back on the work of the past year, there are both achievements and shortcomings. Now let me sum up my work in the past year. The following is my personal work summary report this year:

First, consciously strengthen study and strive to adapt to work.

As I just stepped onto the society from campus, I came into contact with property management for the first time, and I didn't know much about the duties and tasks of clerks in the property comprehensive department. In order to adapt to the new job and working environment as soon as possible, I have been encouraging myself since I joined the job, consciously strengthening my study, humbly asking for advice and solving doubts, constantly sorting out my working ideas and summing up my working methods, and now I am competent for the job.

On the one hand, we are determined to learn by doing, learn by doing, and constantly master methods and accumulate experience. Through observation, groping, consulting materials and practicing, I quickly entered the state of property work. On the other hand, insist on consulting books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their own work and earnestly perform their duties.

(a) conscientiously do a good job in administrative management.

1, patrol and inspect the community on time, and check the gfd and attendance of each position of the property irregularly. And follow up the work arranged by leaders at all levels in time to ensure the smooth completion of all work.

2. Assist leaders at all levels to maintain the orderly progress of all aspects of property work, inspect all aspects of work regularly according to the arrangement of leaders at all levels of the company, and assist leaders at all levels of the company to make adjustments and improvements as needed.

3, to assist the director of the office to do a good job of external coordination. For example, communication, coordination and business handling with sanitation, local taxation, China Unicom and other departments.

4. According to the new problems and situations in the company and the principles of practicality, effectiveness and suitability, formulate relevant management systems of the company and make written provisions for better work.

(2) Do a good job in logistics support.

1, assist leaders at all levels to do a good job as clerks in the comprehensive property department. Complete the report and summary of all work orders, payment orders and expense reimbursement orders assigned by the leaders. Be responsible for the daily administrative work and ensure the orderly administrative logistics work.

2. Responsible for writing, drafting, printing and proofreading all kinds of documents. Organize meeting minutes according to the format of company meeting minutes, so as to better convey the meeting spirit of superior leaders and facilitate the next work.

3. Strictly implement the management of all kinds of files of the company, carefully complete the arrangement of files, collect and archive all kinds of files in time, and make them classified and orderly for easy reference.

4, responsible for statistical office supplies regular procurement and distribution, receiving and other related management work, responsible for material management, procurement management, to ensure timely and accurate storage of materials.

5. Handle the daily work of the office, such as employee attendance, weekly duty table statistics, document printing and copying, etc.

(3) Consciously abide by the relevant rules and regulations of the company.

Since I joined the company, I have conscientiously abided by the rules and regulations formulated by real estate and property management companies, and strictly followed the company's rules and regulations and standardized processes in the course of my work; Strictly keep confidential the confidential documents of the company; Accept the criticism and education of leaders at all levels with an open mind, and strive to correct and put it into practice; Be strict with yourself, don't be late, don't leave early, don't miss work; Be serious and responsible in doing things, never slack off in work, be polite to people and things, unite and help each other.

Third, experience and gains from work.

Since I joined the company for more than a year at the end of June, 20__ _, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

(2) Only by correcting one's own mentality and position and being fully familiar with the basic business can one adapt to the new job as soon as possible.

(3) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(D) adhere to the principle of corporate system, earnestly perform their duties and be strict with themselves, in order to do a good job in property management.

Summary report of property work 3

20__ can be said to be a year of _ _ property growth and development, and we are constantly improving and perfecting various management mechanisms. Among them, the work of the property customer service department has been concerned and supported by the company leaders, and at the same time, it has also received great assistance from various brother departments. After a year's efforts by all the customer service staff, various work systems have been continuously improved and implemented. The concept of "service first, doing things with heart" is engraved in the hearts of every customer service staff. The new year has arrived. Looking back on the customer service work in the past year, there are gains and losses. The annual work is summarized as follows:

Six of the eight employees in the customer service department have worked for less than half a year this year, which is also the fresh blood of the enterprise. After joining the department, they will master the workflow of the department in the shortest time and adapt to the post work as quickly as possible. Customer service staff will study their job knowledge carefully and answer the questions of the owner in time. In one year, we received more than 10,000 phone calls, and the customer service staff visited more than _ _ households of the owners and put in more than 20 notices. By the end of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Collection of property fees this year; At present, the collection date of property fees in 1, 2 and 3 phases is divided into four stages, which increases the difficulty of collecting property fees. Since August, the customer service department has called the owners who are in arrears with the property fees, asking the owners to pay the property fees through remittance and counter settlement, and reminding the owners who are now living in the community who are maliciously in arrears with the property fees to stop all services within a time limit. In the process of urging the payment of property fees, although our customer service staff was attacked by the owner's incomprehension and language, the customer service staff could explain to the owner with a service-oriented working attitude. By the end of _ _, there were _ _ households who had paid property fees, accounting for _ _% of the total. This achievement is inseparable from the efforts of each of our customer service staff.

In order to ensure that the owners of the community can take the shuttle bus normally and prevent people outside the community from taking it, which wastes community resources. The customer service department standardized the issuance of bus cards for car owners, strictly checked the information of car owners when issuing cards, and limited each household to issue one card, checked the identity of car owners for recharging the car cards, and registered the loss report for replacement, thus controlling the outflow of bus cards. In the middle of _ _ _, the main maintenance items reflected by the owner were common problems such as water seepage in the external wall, water seepage in the unfurnished house downstairs, water leakage in the toilet sewer, door locking and window locking, corridor lighting, elevator shutdown, etc. The customer service department has reflected the above problems in time, sent staff to solve them in time and paid a return visit.

Although the overall work of this department has achieved good results, there are still some problems. In order to further do a good job in next year's work, the problems existing in this department are summarized as follows: the professional quality and service level of employees are low, mainly manifested in immature skills and methods to deal with problems, lack of experience in dealing with emergencies, and low professional quality in service. Problems are not handled in time and properly, and there is a lack of departmental coordination, follow-up and reporting in complaint handling, owner's opinions and suggestions, owner's help, etc.

Work plan and key points for 20__ _ _: In 20__ _ _, the key work of our department is to further increase the level of property fees by 65,438+0 to 5 percentage points on the basis of _ _ _ _, basically realize the institutionalization of departmental management, significantly improve the sense of responsibility and service level of employees, carry out various services in an orderly manner, improve the satisfaction rate of owners, strengthen departmental training, ensure the improvement of customer service business level, and closely cooperate with the work of various departments.

At the same time, I hope I can have the opportunity to study in a more mature community, master a better sense of service and improve my professional level. The new year has arrived. I hope everyone in our team will cherish the harmonious atmosphere, create more surprises and transcendence, give full play to the team spirit, take "no complaints from the owners, no regrets in service, no blind spots in management and no hidden dangers in projects" as the working goal, and all the customer service departments will face the new year with a fuller mental outlook and jointly write a brand-new and brilliant page for _ _ property management company.

Summary report of property work 4

Time flies. Recalling the days when I worked in _ _ _ property, I can't help feeling and sighing. I feel that time flies, lamenting that I didn't join the company earlier. In a blink of an eye, another year will pass. Looking back, although I have not achieved any vigorous results during this period, I have experienced different tests and tempering. Thank you very much _ _ company for giving me this growth platform, so that I can keep learning and making progress in my work and gradually improve my quality and talents. In the past year, I have been strict with myself, working hard, always keeping in mind the company system, and doing my best to do my job well in an ordinary and ordinary job. Now make a summary of the work during this period.

First, adhere to a positive working ideology and change working methods.

I keep reminding myself to work hard. As a comprehensive coordination management department, how to effectively communicate and coordinate the working relationship with various departments is a method that I need to explore, learn and master constantly. It is very important for the office to sum up experience in constant practical work, not only to accurately understand the leaders' intentions in daily work, but also to really consciously and actively assist the leaders in doing all the work in the office.

Second, strive to improve predictability and enhance the advancement of work.

Nearly a year's practical work has made me realize that initiative and advanced consciousness are important factors affecting the quality, efficiency and results of office work. I also need to keep learning, overcome my lazy thoughts, give full play to my initiative and enthusiasm in my work, take the initiative to find and solve problems, and strive to be able to think and do what the leaders think and do in a specific situation, so as to keep up with the pace of active leadership.

Third, fully understand the working environment of the office.

Compared with other departments of the company, the work of the property management office is more complicated, lacking coherence and randomness; Without standardized working procedures and high working efficiency, it is difficult to complete the task smoothly. So be sure to know all the rules and regulations of the company like the back of your hand, and accurately understand and position the work you are responsible for. Strengthen the study of office rules and regulations and the basic requirements of daily standard work. Do "know the rules", through self-active learning and careful guidance of the office director, know how to do all the work, how to do it better, do things according to the rules, do not break the company regulations, standardize the basic principles of office work, and deal with things according to rules and regulations and related processes.

Fourth, the improvement of business level should be continuously strengthened.

Efforts should be made to accurately and normatively handle meeting minutes and other official documents that may be involved, improve writing level, constantly improve one's computer operation level, prepare skills for more complicated office work, make one's daily work more normal, orderly and smooth, and provide reliable technical support for better completing various tasks.

Verb (short for verb) Other jobs

While completing my own work, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, such as speech contests and garbage salvage activities, and assist my colleagues in preparing for the opening of the project. In my future work, I will continue to participate in various activities organized by the company with full enthusiasm and positive working attitude.

Sixth, shortcomings in the work.

With the help of leaders and colleagues, through one year's work and study, I have been working hard as a property clerk, and I have also learned a lot of things that I haven't learned before. However, there is still a big gap from the requirements of company leaders, such as the theoretical level needs to be further improved and the working ability is not comprehensive enough. I am determined to improve and solve these problems in my future work, so as to better do my job and serve the company.

In the past year's work, I learned a lot about property through practice, and gradually improved my business level through continuous learning. But as a newcomer, I deeply know that my experience is still relatively lacking and I need to keep learning and tempering. Therefore, I hope that through continuous study and practice, I will constantly increase my field experience and knowledge, strive to raise my business level to a higher level, and make more contributions to the company.

Summary report on property work 5

Time flies and a new year is coming. In the next 20__ years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of property customer service. Now make a summary of the work in the past 20 years.

First, the basic content of customer service work

Customer service is a job that requires patience and responsibility, and a warm and positive working attitude is very important. 20__ _ _, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, customer service experience and lessons

Before working in _ _ enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next customer service work plan

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!