Does the residential property have the obligation to help the owners solve the problem?

Legal analysis: residential property has the obligation to deal with problems for the owners within its scope of work. The owner has the right to replace the realty service enterprise or other management personnel selected by the construction unit according to law.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 284 The owner may manage the building and its ancillary facilities by himself, or entrust the management to the property service enterprise or other managers. The owner has the right to replace the realty service enterprise or other managers selected by the construction unit according to law.

Article 285 A realty service enterprise or other manager shall accept the entrustment of the owner, manage the buildings and their ancillary facilities within the building division in accordance with the stipulations of the realty service contract in Part III of this Law, accept the supervision of the owner, and promptly answer the owner's inquiries about realty service. Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.