600 words of work experience of property employees

Property employees inevitably have to deal with different people every day, so it is very easy to produce friction, which is a taboo for property personnel, so I don't know what good methods and skills you have as a property personnel. The following is the 600-word Work Experience of Property Employees compiled by me for your reference only. Welcome to read it.

Property employees have 600 words of work experience. (1) I envy young people engaged in property management. First, youth is the greatest advantage and capital, and young people have a future; Second, envy young people for their knowledge. Compared with when we first joined the work, young people have gained more knowledge and information. Third, envy is in a good era, and the country is moving towards a world power; Fourth, I admire everyone's good platform and can give full play to their intelligence; The fifth is to envy everyone the opportunity to study and exercise. It doesn't matter if you fail. If you fail, you can start over because you are still young. But now with the growth of age, we have less and less capital to start again after failure, and more and more awareness and constraints to take risks; Sixth, I envy such a good atmosphere.

Below I combine my own work experience, write some experience and understanding of property management, and talk to you.

First, study and think hard.

Learning is the treasure of the body, based on learning. Be sure to study hard and think hard. To learn book knowledge, we should learn from sociology, practice and the masses. No matter what you do, no matter who you deal with, you can learn what you don't have. "In a threesome, there must be a teacher." Only by learning with an open mind can we improve our thinking, increase our talents and improve our working ability and methods. Doctor: If you make farmers like you, you will get a double doctor, otherwise you will always be a doctor.

Second, action is better than everything.

Reality is this shore, ideal is the other shore, and action is a bridge over the river. Action comes first. It's no use just thinking. No matter how many difficulties there are, you will lose one if you solve one. Only by taking action can we succeed and become better and better. If you don't think clearly, do it first, and constantly adjust and trim your ideas in the process. If you wait until you think about it before you act, the opportunity has long been lost. No matter what you do, you should seize the initiative, start early and act early.

Third, adapting to the environment can change the environment.

No matter what difficulties you meet, no matter who you are, don't complain. If you complain about the bad environment, which leader or director is difficult to deal with, and you haven't given yourself too many opportunities, you should start to reflect on yourself. Maybe you have a problem. If you want to make a difference, you must first strengthen your self-cultivation, change yourself and improve yourself, so as to adapt to and change the environment.

Win the support of those who disagree with you with wisdom, be good at uniting all those who disagree with you, and create a good environment for entrepreneurs.

Fourth, no sense of service, no property.

The owner is a waiter. People who have no sense of service can't be owners, even if they have, they can't be competent owners. If you have no sense of service, it must be ugly, difficult to get in and difficult to do things. Without this sense of service and this motivation, you will not be very dedicated, and no matter what field you are engaged in, you will not really succeed. Active service is not only the obligation of the owner, but also the difference between successful and unsuccessful people.

One more thing, we must adhere to the "four owners' consciousness" in our work, that is, we must have the owner's concept, owner's position and owner's feelings to safeguard the interests of the industry. We management comrades must keep this in mind. Without the concept of owners, owners can't safeguard their own interests, so I hope everyone can do it.

As a service industry, property management is a high-tech and comprehensive job, which requires employees not only to have comprehensive business ability, but also to have strong psychological quality in order to better complete property management.

Property managers have to deal with a lot of trivial matters every day, and it is difficult to satisfy every customer, not to mention that our owners come from all corners of the country. If they are not handled properly, trivial matters are likely to turn into major events.

I first came into contact with property management in May last year, and I didn't know much about the specific responsibilities of property management. In order to adapt to the new post and working environment as soon as possible, I specially bought some books on property management to enrich myself, constantly clarify my working ideas, sum up my working methods, learn while doing, and ask experienced colleagues for advice. Never attend meetings, from unfamiliar to familiar, and gradually integrate into the big family of Yuxing Property. One year's property management work also made me deeply realize that only by sincerely serving the owners can we get the recognition of the owners.

There are more than 4,000 residents in xx community, with different human natures and different opinions. They are irritable, mean and critical, nagging and complaining, taciturn and amiable. It is inevitable that you will encounter unexpected difficulties and helplessness. This requires us to treat people with different personalities in different ways under different circumstances. If you have a bad temper, you should be patient. You can't fight back, scold or talk back. If you have been wronged, you can't answer blows with blows, and you can't win the fact and lose the master, otherwise it will be difficult to carry out the work in the future.

Vehicles in the community are strictly controlled this year. Except in special circumstances, all vehicles in the community are not allowed to enter the community. During this period, there have also been cases where the owner drunk and drove through the card point. Wei Heping, the squad leader of public security, patiently explained that vehicle control is for the safety of the majority of car owners. Please understand and cooperate. However, the master still refused to listen, and the insults added up to hurt him, leading to hospitalization. After intercession and mediation by many people, the owner realized that his behavior was wrong and apologized at home, and the matter was properly handled. When dealing with problems, we must learn to be patient, treat the owners as relatives and their own affairs, so as not to intensify contradictions, roll with the punches, and maintain the harmonious and stable management order of the community.

Not long ago, the owner of Building 35 reported that there was always water flowing out from the balcony of a resident on the second floor of Unit 3 (the resident was not at home at that time), and the staff immediately rushed to the scene to close the tap water valve. After careful inspection, it was found that the water pipes on the third floor were damaged. The customer service staff contacted the owner and the owner came back in the afternoon. Although psychologically prepared, I completely collapsed as soon as I opened the door: the room was full of water and I was very excited. While appeasing the owners on the second floor, the property personnel organized personnel to clean up the accumulated water in the house with the owners on the third floor. After more than an hour of cleaning, the roof is as clean as ever, and the mood of both owners has eased a lot. Finally, through the mediation of property personnel, the owners on the second and third floors reached a settlement. There are many emergencies in property management, and owners are often particularly picky and difficult. It should be noted that not all the requirements of the owners have been met, and some requirements are beyond our power and beyond our service scope. However, we should take the principle of "no small matter for the owner" seriously, do small things well, make up for the details, and influence the owner with sincerity, so that even if we encounter any big emergencies, we can deal with them quickly and effectively.

Although we have gained a lot in property management, there are still many shortcomings. In the future, all our owners will continue to strengthen their study, provide quality services, and strive to make Yuxing property management to a new level.

Property management is a boring and arduous, tedious and meticulous work. Through more than ten years' practice of property management service, I gradually realize that the quality of a property project management depends on the guiding ideology and methods of enterprises and service personnel. I think: we should not only do things seriously, but also work hard. As long as we work hard, we will find a breakthrough and find a solution to the problem. Door-to-door communication is a stupid way, but it is also an effective way.

Xx Community, a property management company that I joined in xx, XX, is an obvious typical case. Xx Garden, because a few unscrupulous owners mixed into the community industry committee, unreasonably used the identity of the industry committee, seriously disrupted the property management work and caused trouble in the community. At that time, posters and banners were flying all over the sky in the community, often appearing in newspapers and TV, and some media created news hotspots in order to hype the news. There is no just, fair, objective and true positive report and publicity. Even in order to achieve a sensational effect, some news media have taken substitute flowers for wood, taken out of context, and created false news, which has caused the owners of residential quarters to have great opinions on property management, making many property management managers unable to work in residential quarters in the early stage, which has a great impact on property service companies.

After I took office, I made a calm analysis of the basic situation of the community and solved it. The first step was to strengthen the internal management, learning and training of the company's employees, especially the service awareness and business practice training of middle-level and above managers, which improved the level of property service. The second step is to personally lead the staff to remove weeds and sundries in the green area of the community, and comprehensively wash, clean and rectify the stairs and some hidden positions in the community. At the same time, the third step is to organize the company's order maintenance personnel to carry out practical training on civilized manners and standardized terms, strengthen the "three ones" training on civilized manners, ask more questions, help leaders and respect gifts. During the training, two people were divided into groups, one dressed as the owner and the other dressed as on-the-job personnel, and then they exchanged roles for on-site training, which promoted the civilized duty and polite service style of the whole order maintainer team, set off the climax of the civilized service quality month, let the owners see the overall improvement of the property management service level, and gave the community owners hope and increased confidence.

In order to get a better understanding of the owners' opinions and views on the management of the residential area, I organized a visiting group of 24 people, all of whom were transferred to the "ice melting activity" in person. The theme is "Listen to the opinions of the owner at home, accept the criticism of the owner with an open mind, and actively adopt the reasonable suggestions put forward by the owner". In order to ensure the success of this activity, half a month before the start of the activity, I personally compiled the training materials and sorted out the relevant materials of the club, and organized a visiting team to conduct training. The main contents of the training include how to express correctly in language. Summarize the key issues raised by the owners of residential quarters, such as the ownership of indoor parking spaces, blue-printed hukou, oil smoke emission, videophone, water leakage from external walls, and children's schooling, and make unified answers, organize them into materials and conduct unified training. After the training, employees are required to conduct simulation exercises in pairs, and ask and answer questions as property managers and owners respectively. Finally, I personally reviewed and revised, and most of the staff of the visiting team met the requirements, and distributed the prepared training materials to each visiting team. 24 people were divided into 12 groups, and I personally supervised the team. One person is mainly responsible for answering the questions raised by the owner, and the other person is responsible for taking notes. After more than a week, I visited all the residents of the community in the evening and organized employees to summarize after the visit. In particular, the problems raised by the owners are summarized and counted, and they are dealt with step by step according to the priority of the problems. In view of the leakage problem in the community with more problems, we will immediately coordinate with the developer to carry out comprehensive maintenance. The telephone problem of the video door was changed to the maintenance company, and the professional maintenance personnel were asked to solve it thoroughly, and other problems were gradually solved, so as to ensure that all the problems reflected by the owner were answered and implemented.

In particular, the former industry committee took the distribution of public area as an article, and made troubles under the pretext of safeguarding rights, which affected the harmony and stability of the community. I specially arranged Panshan Management Office to inform more than a dozen owners, especially Lin of the former industry committee, and personally took them to the site to measure the lobby area of the first floor (five buildings) of114.5m2 (five chairs were placed in the lobby). The staircase area of each floor is 29.73m2/,and the elevator shaft area is 2.93m2. There are 4 households on each floor and 5 households above the second floor, with a total of 10 floors. Five households share the staircase area of 29.7m2+ elevator shaft area of 2.93m2 ÷ 7 m2, and the lobby area of the first floor 1 14.5m2 divided by the whole.

This "ice melting activity" not only educated employees, improved their comprehensive quality, but also realized the function of solving practical problems for owners and achieved very good results. Through the public opinion evaluation after this "ice-melting activity", the satisfaction rate of the owners to the property service company rose from 28% to over 89.8%. Being reasonable and disciplined will not only advance and retreat freely, but also lose dignity.

At the beginning of xx year, I received a report from xx management office, claiming that the owner of a building in xx complained that the house was stolen due to the maintenance of the grille on the external wall, and the converted amount of a laptop was nearly 10,000 yuan. I called the police and got the alarm receipt, demanding compensation from our company. At that time, I immediately arranged for the manager of the Zhen Wu Association of the subordinate order maintainer department and the director of the management office, Song, to go to the scene to check and deal with it. But after more than a week of coordination, this problem has not been handled well. On the contrary, the owner's attitude of demanding compensation is becoming more and more tough, so I also specially arranged a company senior management to cooperate with the above two people to carry out the work. After more than ten days of discussion, this matter not only shows no signs of improvement, but also the amount of compensation demanded by the owner is getting higher and higher, and he has repeatedly claimed to be a lawyer. If he does not pay compensation, he will be exposed through relevant media and recover the loss through legal channels. I don't think my subordinates can handle it, but individuals. I checked the scene, visited the investigation, and found that the doors and windows of their house were not damaged. At that time, I found footprints on their back roof. Then I immediately called the original order maintainer on duty to find the migrant workers working in the opposite household to understand the situation. The migrant worker said that at about 15: 00 that day, he saw the owner of the opposite door accidentally locked the door when he went out, so he could not enter the room. I climbed to my rooftop from my neighbor's rooftop across the street, through the grille, and opened the back door of my rooftop to enter my home. I immediately collected these important evidences at the scene, and asked the order maintainer and migrant workers to write a certificate according to their fingerprints and provide a copy of their ID cards.

After investigation, the owner has been in arrears with property fees for a long time, and the amount in arrears exceeds 4,000 yuan. After finding the above-mentioned important evidence, I immediately arranged for Director Yu of xx Management Office to discuss with the owner, and asked him to bring a copy of the alarm receipt, write a detailed list of lost items, and ask him to sign the list, write the ID number by handprint, and attach a copy of the ID card. Compared with the alarm receipt, the original alarm receipt only wrote a lost laptop with a value of nearly ten thousand yuan. I didn't say that other items were lost, but on this list, there were fake gold necklaces, gold rings and cash worth more than 60 thousand yuan, which were initially identified as extortion, and I arranged for Director Yu to copy the original evidence and report the consequences of the fake case to the owner. Instead of explaining, the family made excuses. At that time, we were going to call the police and inform the relevant media to come and cover the report. His face suddenly changed, and he should seriously expand the matter. I had to admit that I reported a false case, wanted to blackmail the property service company, used the money from extortion to deduct the property fees owed, and apologized to us again and again. Later, I saw that he was sincere, paid all the original debts and wrote a letter of guarantee. He had a good attitude towards admitting his mistake and didn't pursue it again.

Through this incident, the employees of the company understand more clearly that only by learning relevant laws and regulations can the interests and dignity of the owners of the property community be safeguarded. With the approval and support of the owners, we can better safeguard the legitimate rights and interests of property service companies, make the community more harmonious and stable, especially for the development of property management, and also help property management enter a virtuous circle.

600 words working experience of property personnel (4) I have been engaged in property management for 3 years, and I have worked in two management offices in these 3 years. For property companies and employees, I think service management is always the first. Everything in the daily affairs of property management should satisfy the owners as much as possible. Owners are satisfied with the property company and naturally benefit. A little effort may seem trivial, but it may bring you great gains.

I always follow the principle of "four knowledge and six initiative" in my work. What is "four knowledge and six initiative"?

One, four knowledge

1, know how many buildings, tenants and owners there are in the community.

2. Know the owner.

3. Understand the family situation.

4, understand the basic income and expenditure of public facilities, public security, landscaping, environmental sanitation and various expenses within the jurisdiction.

II. VI Initiative

1, active door-to-door service for widowed, elderly and needy households.

2. Take the initiative to visit the owners and residents to solicit management opinions.

3. Actively publicize relevant property management laws and regulations to residents.

4, take the initiative to check all kinds of public facilities, safety and health in the community.

5. Take the initiative to undertake various services of the community and create more benefits for the company.

6, take the initiative to report to the owner leadership and household management.

Third, what else should we do?

1, strictly self-discipline, abide by social ethics, pay attention to professional ethics, serve in a civilized manner, and be polite to others.

2, strictly abide by the post, handle the complaints of the owner during the daily and on duty.

3, do a good job in the relationship between superiors and subordinates, internal and brother units, help each other.

4. Deal with things to satisfy the host, the leader and yourself.

5. Strive to achieve the business indicators and collection rate issued by the company.

6. When receiving the owner, speak in a civilized, rational, favorable and restrained manner, without harming the interests of the company, without making promises or leaving written evidence.

With the deepening of property management in residents' lives, providing satisfactory services to owners has become the primary method for property management enterprises to maintain their absolute competitive advantage. To win customers and win the market, it is necessary to continuously improve the service quality and management level, and often the owner's recognition of the service comes from the sincerity of the service provider. It is not an easy task to truly be "sincere" in daily work. Some people say that working in property management is like looking at a kaleidoscope. Everyone will see it, such as taciturn, irritable, nagging, amiable, mean and picky, and so on. Facing all kinds of people, we will inevitably encounter difficulties and helplessness in our work, which requires us to treat people with different personalities in different ways and have some patience.

At work, some colleagues have been wronged, and may be cynical and abusive, so that even if they win the facts, they lose the trust of their masters. In the long run, it will not pay off, and it will be difficult to carry out future work. In fact, in the complex relationship between people, if we can really think of each other when dealing with problems, we will be tolerated by each other in most cases from the standpoint of each other. Isn't there a saying called "Arrive in good faith and open the door with one stone"? When you encounter a problem, you might as well put yourself in the other's shoes. If my floor is soaked, will I be in a hurry? Won't I be angry if my drain pipe is blocked? If I have a car at home and can't get into the parking lot of my community, am I bored? Often, customers are "picky" for a reason. On the one hand, they are dissatisfied with our service, on the other hand, they are also a warning to some deficiencies in our work. Of course, some service requirements are beyond our power and do not belong to our service category. Even so, don't be "above". Still have to take it seriously and answer patiently in the principle of no small matter for the owner. Often, the sincerity of service can be better reflected in details and trivial matters, and it can also affect the owners.

Owner's satisfaction comes from high-quality service, and high-quality service comes from sincere investment. As long as you really think about your customers, sincerity will be like a trickle, nourishing people's hearts; As long as we give our customers sincere help, trust and support will follow. Only by sincerely serving, constantly broadening working ideas, constantly developing meticulous characteristic services and creating a high-quality humanistic living environment can we establish a distinctive brand of property management services among many property management enterprises and attract more customers. Sincerity is a magic weapon to communicate interpersonal relationships, which can relieve people's mental vigilance and is a lubricant for us to close the relationship with customers. Of course, this sincerity is by no means perfunctory. We should sincerely give our tolerant heart to our customers, give them more understanding, open our hearts in every grievance and try to understand the meaning of sincerity, because we are responsible for the company, the owners and ourselves. Sincerity is a bridge to give owners trust in property management, and it also conveys the concern of property managers for owners.