Vanke Property's Three Most Afraid Complaints

Vanke Property is most afraid of three ways to complain: reporting property fees, complaining about water and power cuts, and reporting the service quality of property management companies.

1, reporting property fees: owners are most afraid of reporting fees when managing a community. If the owners report or complain about unreasonable charges for property management, then the municipal and district price departments will investigate, which will bring inconvenience to the property. Therefore, the property is most afraid of reporting arbitrary charges.

2. Complaining about water and power failure: the property has the right to charge the owner for utilities, but it cannot cut off the power supply. It is illegal to cut off water and electricity to the property. Owners can report the situation to water supply companies and power supply companies, or complain to real estate administrative departments at or above the county level.

3. Report the service quality of the property management company: If the owners are not satisfied with the management quality of the property management company, they can go to the owners' committee to complain and report. Owners have the right to punish the property management company, and even change the property management company if the circumstances are serious. Property is most afraid of reporting property fees, complaining about water and power cuts, and reporting the service quality of property management companies.

How to manage property

1. Improve service quality and establish brand image.

Service quality is the core competitiveness of property management companies, and it is also the key factor to attract and retain owners. Property management companies should constantly improve their service level, meet the individual needs of owners, and improve their satisfaction and loyalty. At the same time, property management companies should establish a good brand image, shape a professional, honest and innovative corporate culture, and enhance market awareness and influence.

2. Expand the scope of services and increase sources of income.

In addition to providing basic property management services, property management companies can also expand other related value-added services, such as cleaning, security, maintenance, greening, housekeeping, collection and express delivery, etc. To meet the diversified needs of the owners and increase the source of income. In addition, property management companies can also use their own resource advantages to carry out commercial operations, such as renting advertising space, holding community activities, and promoting cooperative brands. In order to realize the appreciation of real estate assets.

3. Optimize the cost structure and improve operational efficiency.

While providing quality services, property management companies should also pay attention to controlling costs and improving operational efficiency. Human resources: rationally allocate personnel, improve the quality and ability of employees, stimulate their enthusiasm and creativity, and reduce labor costs and turnover rate. Material resources: adopt centralized procurement, unified standards and regular cleaning to save material consumption and reduce inventory risk.