Regulations of Hangzhou Municipality on Property Management (202 1 Revision)

Chapter I General Provisions Article 1 In order to standardize property management activities, safeguard the legitimate rights and interests of owners and property service providers, and ensure the rational use of property, these Regulations are formulated in accordance with the Civil Law of People's Republic of China (PRC) and other laws and regulations, combined with the actual situation of this Municipality. Article 2 These Regulations shall apply to property management activities and their supervision and management within the administrative area of this Municipality.

The term "property management" as mentioned in these Regulations refers to the activities of the owners to maintain the buildings and their ancillary facilities within the property management area, manage and maintain environmental sanitation and related order by hiring property service providers in accordance with the provisions of the property service contract. Article 3 Property management activities in this Municipality shall be incorporated into the grass-roots social governance system, and adhere to the working pattern of party building leading, government leading, owner autonomy, multi-party participation and consensus. Article 4 Encourage the active adoption of new technologies and methods such as digitalization, give play to the role of public data platform, and improve the quality and service level of property management. Fifth to carry out property management activities, the privacy and personal information of owners and non-owners should be protected according to law. Sixth real estate and other relevant departments, street offices, township people's governments and residents' committees, property management associations should establish and improve the dispute handling mechanism of property management activities which is connected with people's mediation and administrative mediation.

Encourage the settlement of disputes in property management activities through reconciliation and mediation. Seventh property management association in accordance with the articles of association to carry out industry self-discipline management, and accept the guidance and supervision of the real estate department.

Encourage and support property management associations to organize business training and participate in the preparation of relevant standards and the construction of industry credit system. Article 8 Owners' committees, property management committees, property service providers, construction units, sub-district offices, township people's governments, residents' committees and other units that have the obligation to disclose information to owners in accordance with the provisions of these Regulations shall disclose information by written notice, in prominent positions such as the main entrances and exits of the property management area, or in other ways agreed in the management regulations and the rules of procedure of the owners' congress, except as otherwise provided in these Regulations. Chapter II Property Management Zones Article 9 Where a newly-built property uses major supporting facilities and equipment, it shall be divided into a property management zone.

The new property mentioned in the preceding paragraph includes construction projects developed by stages or by more than two construction units.

When preparing the design scheme or preliminary design of a new property, the scope of use of the main supporting facilities and equipment shall be reasonably determined in accordance with the provisions of laws and regulations and the principles conducive to production, life and property management. The relevant competent departments shall solicit the opinions of the district and county (city) real estate departments when reviewing the design scheme of construction projects. Tenth construction units shall, within thirty days from the date of obtaining the planning permit for construction projects, apply to the district and county (city) real estate departments where the construction projects are located for the division of property management areas.

District, county (city) real estate departments shall, jointly with the sub-district offices and township people's governments, divide the property management areas within ten working days from the date of accepting the application, and inform the construction unit in writing. The division of property management areas shall solicit the opinions of the relevant residents' committees.

When selling new properties, the construction unit shall announce the property management area in a prominent position at the sales site, and make it clear in the house sales contract. Article 11 If the completed residential area without property management area needs to implement property management, the real estate administrative department of the district, county (city) where it is located shall, jointly with the subdistrict office and the township people's government, solicit the opinions of the owners and relevant residents' committees, determine the property management area according to the actual needs of urban management and property management, and make an announcement to all owners. Twelfth in any of the following circumstances, the owners' committee may put forward a regional adjustment plan for property management to the district and county (city) real estate authorities:

(a) rivers, urban roads and other two or more relatively independent areas formed by physical division or habit, which can clearly distinguish the management and maintenance responsibilities of supporting facilities and equipment, and are divided into two or more property management areas with the consent of the owners' meeting;

(two) two or more independent property management areas are merged into one property management area with the consent of their respective owners' meetings.

District, county (city) real estate departments shall solicit the opinions of local neighborhood offices, township people's governments and relevant residents' committees, and make a decision within twenty working days from the date of receiving the materials. Chapter III Owners and Owners' Organizations Section 1 Owners and Owners' Congress Article 13 The owner of a house is the owner.

If it is necessary to vote on the matters decided by the owners or elect the owners' committee, the owners' committee and the property management committee may request the real estate registration and other relevant departments to assist in verifying the information of the house owners according to law through the local neighborhood offices and township people's governments, except that it can be verified by other means. Fourteenth owners shall enjoy the following rights in property management activities:

(a) proposed to convene a meeting of the owners' congress;

(two) to participate in the owners' meeting and exercise the right to vote;

(three) to formulate or modify the management statute, the rules of procedure of the owners' meeting, the selection and dismissal of property service providers and other property management matters;

(four) to elect members and alternate members of the owners' committee and enjoy the right to be elected;

(five) to supervise the work of the owners' committee and the property management committee;

(six) in accordance with the provisions of the realty service contract, accept the services provided by the realty service provider, and supervise the realty service provider to perform the realty service contract;

(seven) the right to know about elections, voting, income and other matters;

(eight) to supervise the management and use of * * * *;

(nine) to supervise the management, use and owners' income of the property maintenance fund, the building and its ancillary facilities maintenance fund (hereinafter referred to as the special property maintenance fund);

(ten) other rights stipulated by laws and regulations.