Job Recruitment Website - Property management - The owner reported that someone was spitting in the elevator. How to reply to the property?

The owner reported that someone was spitting in the elevator. How to reply to the property?

I'm very sorry to hear from the owner that someone spit in the elevator. We attach great importance to this problem and will take immediate measures to solve it.

In this reply, I apologize and worry about the problems reflected by the owner. This shows that the property attaches great importance to the owner's feedback. Make it clear that measures will be taken immediately to solve the problem. This includes strengthening inspection and monitoring to ensure order and hygiene in the elevator.