In property management, what are the types of general owners' complaints?

Types of general owners' complaints about property management:

The first category is complaints about equipment and facilities. The owner's design and selection of equipment and facilities are unreasonable or dissatisfied with the quality of equipment operation. For example, elevators often shut down for maintenance, and power supply and water supply equipment often breaks down. The reason for the complaint is that there is a gap between the property used by the owner and the expectation. Owners use the property and pay the property management fee, always hoping that the property is in the best use state and feels convenient and comfortable.

The second category, complaints about management services, complaints about the quality of property services by owners mainly include the following aspects:

Whether the user's property and personal safety can be guaranteed, whether the property service is standardized, whether the etiquette and manners of the property personnel are appropriate, whether the service attitude is enthusiastic, whether the office or living environment is quiet, whether the service time and service are timely and fast, etc. Owners feel that the service quality is lower than expected and will complain because of dissatisfaction. The expectation comes from the feeling that users get normal service every day and the service commitment of the property company. If the service commitment is too high, it is easy to complain because of the gap in expectations. In addition, when a service is "abnormal", such as the bad attitude of the staff, the failure of daily operation, the failure of maintenance personnel to finish the work on time, etc., the owner will pour out his dissatisfaction in the form of complaints.

The third category: put forward opinions on handling the complaints of the owners, follow the company's operating principles, and meet some reasonable requirements of users. Few owners complain to show a "complete break". Most owners use complaints to "negotiate" with the property, so that the property can pay attention to their complaints and solve them. Property management companies should stand on the standpoint of "fairness, justice, rationality and mutual understanding" and put forward handling opinions to coordinate and solve the difficulties and problems encountered by users.

The fourth category, complaints about fees are mainly various assessed fees and special maintenance fees. Such as water, electricity, cleaning, greening, public equipment and other shared costs and special maintenance costs such as changing lights and locks. Property service is also a commodity in a sense. Owners always want to buy the best service with the least effort, while property management companies want to minimize the service cost, which is reflected in the sensitive issue of paying various fees.

The fifth category, sudden complaints are caused by unexpected accidents such as power failure, water cut-off, people trapped in elevators, overflow, indoor theft and lost vehicles. Although this kind of problem has its "contingency" and "suddenness", the incident itself is very serious, which brings great troubles to users' daily work and life and causes strong complaints.