Career planning for property managers?

1. From the perspective of property management, grasp the property situation in advance and make the following preparations:

(1) According to the relevant sales commitments of the group company, formulate the temporary owners' convention, preliminary property service agreement and owners' manual, and sign the preliminary property service agreement with the group company; Review the sales commitment documents of the group company from the perspective of property management to avoid disputes caused by inconsistent statements after joining the company;

(2) Provide professional advice on garden layout, landscape design scheme and landscaping from the perspective of property management;

(3) Attend the project meeting of the project team and put forward special suggestions on property management in time; Put forward special suggestions for intelligent systems; Put forward reasonable suggestions on the planning and construction of water supply and drainage, power supply, fire protection, safety precautions, waterscape, marking system, gas transmission system, public facilities and management rooms from the perspective of property management;

(4) Collect engineering drawings, establish equipment files, and participate in equipment installation and debugging;

(5) Tracking and archiving of concealed works of equipment, facilities and various pipelines;

(6) Cooperate with the property management consultation of the sales department, and communicate with the employees of the sales department and customer service department of the Group on the relevant laws and regulations, service contents and contracts of property management;

(7) Before the owner moves in, he shall participate in the house acceptance process, summarize the problems found in time and submit a written rectification report;

(8) Collect information of decoration materials suppliers and related equipment manufacturers (contact persons and contact information, etc.). ) to meet the material supply in future maintenance;

(9) Negotiate with the relevant departments of the group company to establish a maintenance mechanism, strive to establish effective measures in the process of maintenance management, ensure the high efficiency of maintenance, and make the owners' demands for after-sales quality maintenance be solved in time;

(10) establish contact with social professional organizations and carry out preparatory work such as postal service, water supply, power supply, gas supply and telephone application;

(1 1) negotiate with the group company to determine the configuration of the office space of the management office and the living places such as the security guards' dormitory and canteen, and determine the decoration scheme; Formulation and implementation of staffing and training plan; (12) Draw up the workflow of property management service and all kinds of materials related to the owner, print and bind them into a book (issued by the owner when he moves in).

(13) Establish special files for the problems that need to be improved in future property management.

2, to carry out the owner's service demand survey.

Actively participate in the owners' networking activities carried out by the group company, collect and understand the feedback information of the owners, and with the help of the sales department, conduct a demand survey of the owners before moving in to understand their age structure, educational level and hobbies.

Various service requirements, through analysis, determine the management service standards and various service charging standards, so that the future property management service work is closer to the owners.

3, according to the specification for acceptance.

Make full use of all kinds of information and data obtained in the early stage and the understanding of Confucian family property, and take over the acceptance work of Confucian family strictly, meticulously and comprehensively with the purpose of "being responsible to the owners and groups". 4, do the expected management work arrangement

& lt second > check-in period

1, efficient and convenient check-in

Check-in period is a key link in property management, and it is also an opportunity for property managers to show their image, open up their work situation and lay a good foundation for future property management services. Therefore, we should do the following work:

(1) Cooperate with the sales department to inform the owner of the detailed check-in process, procedures and related receivable fees, so that the owner can make preparations in advance;

(2) The sales department should reasonably arrange the owner's occupation period and strengthen the holiday occupation; Check-in service; (3) One-stop check-in procedures, on-site handling, and close cooperation with the sales department to provide one-on-one check-in services for the owners;

(4) Contact gas supply, power supply, water supply, telecommunications, banks and other social related professional institutions. Work in advance and simultaneously for the convenience of the owner;

2. Provide convenience service measures during the stay.

(1) Extend working hours, be on call, and provide consulting and answering questions on property management and its charging items, decoration consultation, etc.

(2) Introduce 4-5 regular decorators, electrical appliances dealers and various decoration materials dealers with certain brands, qualifications and good after-sales service through public bidding, enter the community, recommend them to the owners, and facilitate the owners while generating income;

(3) Organize a paid convenience service team to solve the problem of large handling capacity and difficult moving during the stay; It solves the problem of cleanliness and hygiene after home decoration, and is also convenient for controlling the flow of migrant workers during decoration. 3. Record and handle the reasonable opinions and suggestions put forward by the owner during the building inspection.

4. Decoration management

(1) Decoration publicity training. According to Building Development, Ministry of Construction 1 10 "Administrative Measures for Residential Interior Decoration" and relevant regulations of Fuzhou, the Administrative Measures for House Decoration, Regulations on Elevator Use during Decoration and Application Form for Secondary Decoration are formulated, and relevant management personnel, owners and construction personnel of decoration construction units are trained in decoration laws, regulations and professional knowledge.

(2) Strengthen the key points of secondary control of decoration approval, and formulate decoration approval procedures.

(3) Implement the responsibility system of secondary decoration supervision.

(4) Formulate the processing flow of illegal decoration.

(5) Carry out decoration acceptance according to the decoration scheme combined with daily decoration inspection records and decoration change records.

5, public security management

(1) Establish a high-quality safety management team, strictly grasp the key links such as recruitment, training, appointment and assessment according to the guiding ideology of high standards and strict requirements, and implement "paramilitary management".

(2) Establish the key points of public security, and increase the effective monitoring of people flow, logistics and vehicle flow during the check-in.

(2) Greening training plan

(3) administrative training plan

Property Manager Work Plan 5

According to the present situation of property management in Guangzhou, combined with the actual situation of the real estate managed by our company, in order to continuously improve the service level and quality of property management, strengthen the comprehensive quality of staff and improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve the understanding with the owners, meet the needs of the owners, continuously improve the satisfaction of the owners, obtain the greatest society, and bring environmental and economic benefits to the company at the lowest cost, the management department hereby formulates 20021year.

First, strict routine quarterly inspection system;

According to the requirements of our service tenet, we carry out routine quarterly inspection system, supervise and inspect the work of each management office in strict accordance with various standards, put forward constructive opinions on unqualified projects, and issue a rectification notice to the management office within a time limit. Those who fail to make timely rectification as required will be punished in strict accordance with the relevant regulations of the company.

Second, seriously implement our ISO 900 1: 202 1 quality management system, and improve the archives of each management office;

Each management office should improve the archives according to the national standards for excellent residential areas (buildings) of property management, and the management department should formulate a regular inspection system (quarterly inspection) for the archives of management offices, and give guidance and help to the unfinished management offices.

Third, prepare for the evaluation of "city superiority" and "provincial superiority";

With the rapid development of our work, we will declare some projects in 20021year to participate in the evaluation of "excellent city" and "excellent province", which will mark a new step in our service work. Therefore, the management department will assist in participating in the assessment projects, do a good job in various assessment preparations, and do its best to complete the company's predetermined indicators.

Fourth, increase the management fee and parking fee rates;

Management fee is the foundation to support the operation of property management. No matter how good the service is, the evaluation is high. If the management rate is low, everything is empty talk. At the same time, the high management fee collection rate is also a sign of good service efficiency. Last year, our property management fee rate was quite unsatisfactory, so in 20XX, the management department will list the fee rate as the primary problem to be solved. The management department will assist each management office to raise the charging standard, and the scheme for charging the property management fee is as follows: 1. Analyze the management fees charged by each management office; 2. Train the dunning personnel in skills of dunning; 3. Assist the management office to collect management fees; 4. Urge nail households to pay management fees through measures such as water and electricity cuts; 5. Recover through legal channels.

Verb (abbreviation of verb) tracks the implementation of engineering maintenance and outsourcing contracts;

Understand and track the implementation of outsourcing projects and contracts in time, and take tough measures to urge those who fail to meet the standards to complete them to ensure the interests of our company.