How to understand property management?

The definition of property management is clearly to provide services for all owners and users. There is such a clause in the public contract: "The fundamental purpose of property management is to provide and maintain a good living and working environment for all owners and users and meet their reasonable requirements as much as possible." In practice, property management services can be divided into two parts according to the property engineering cycle, namely, before delivery and after delivery. ?

(1) Before the property is delivered for use, the service object of the management company is the big owner, that is, the developer or investor. Services at this stage include:

1, from the perspective of property management, about the building?

The definition of property management is clearly to provide services for all owners and users. There is such a clause in the public contract: "The fundamental purpose of property management is to provide and maintain a good living and working environment for all owners and users and meet their reasonable requirements as much as possible." In practice, property management services can be divided into two parts according to the property engineering cycle, namely, before delivery and after delivery. ?

(1) Before the property is delivered for use, the service object of the management company is the big owner, that is, the developer or investor. Services at this stage include:

1. From the perspective of property management, put forward suggestions on the structural design and functional configuration of buildings?

2. Formulating the property management plan includes calculating the management share?

3. Formulate the organizational structure of property management?

4. Develop property management workflow and provide employee training plan?

5. Formulate the financial budget for the first year of property management?

6. Participate in project supervision?

7. Participate in equipment procurement?

8. Participate in project acceptance?

9. Draw up the property management text?

(2) The service objects of property management after delivery are individual owners and users, and the basic contents usually include the following aspects: 1, building name and equipment maintenance?

2. Is construction insurance important?

3. Security service?

4. Cleaning service?

5. Green?

6. Emergency treatment?

7. Handling family complaints?

8. Financial management can also provide some paid services according to residents' requirements, such as agency rental and sales business, indoor maintenance, cleaning monthly delivery, postal reply to other business services and so on.

Expand the knowledge of property management;

How to understand the principle of "openness, fairness and justice" in property management

To do a good job in property management, we must follow many working principles, such as thrift and honesty, but the most fundamental one is "justice, fairness and openness". Practice shows that whether this principle can be adhered to and implemented determines the success or failure of property management. Regularized and professional property management companies must unswervingly implement the working principle of "fairness, justice and openness".

Fairness has two meanings: first, the legal status of the management company and the owner is equal. Although the management company is employed by the owner, as the civil subject of both parties to the contract, it is equal in personality and rights. Owners can't boss around the management company and take it out on it. The management company can't roll with the punches and make unprincipled accommodation to the owners' "difficulties" or unreasonable demands. Second, management companies should treat different owners equally when providing services for Yuyu. It should not be particularly enthusiastic because of the noble status of the owner, nor should it be unprincipled because of the large property area of the owner.

Justice means reason and justice. The charging standard set by the management company shall comply with the relevant provisions of the government, and it is not allowed to take it at will. Management companies should protect the interests of owners everywhere, and use management fees carefully, especially when outsourcing projects or purchasing goods, and shop around to prevent "black-box operation". Justice also requires management companies to protect the interests of most owners and dare to resist the bad behavior of individual owners that harms public welfare because of the map 1 The management company must faithfully perform the rights and obligations agreed in the entrusted management contract, and shall not bully the weak.

Publicity means that the management company, as the "housekeeper" of all the owners, must put all the work under the supervision of the owners, especially the collection and expenditure of management fees, which should be posted regularly to let the owners know the ins and outs of management fees. Some management companies dare not disclose or disclose their contents because some financial problems are inconvenient to explain, which is untrue and causes strong dissatisfaction among owners. Therefore, whether the work done by the management company, especially the financial work, is really completely open or reserved can be used as a touchstone to test whether the management company is standardized.