The package created by Ups label has not been received.

In the Shopify background, go to settings > delivery. In the other modes of transportation section, click Manage Carriers. In the Manage Carriers dialog box, click Edit next to UPS. In the Edit Your UPS Account dialog box, click your UPS account in the Account section of the Purchase tab. Note: If you want to change these settings in the future to use UPS rates through ShopifyShipping, you can return to this dialog box and click Shopify's UPS account. Click Submit.

When you pay for the shipping label, the amount will be displayed in the Internet account section of the UPS invoice. We won't charge you until you scan the return label.