Responsibilities of property customer service

Rules and regulations refer to the rules and regulations of the employer, which are the sum of the rules and regulations formulated by the employer to organize the labor process and carry out labor management. Follow me to the property customer service post! I hope it helps!

Customer Service Manager

1, strictly abide by the company's professional code management rules and regulations.

2, fully responsible for the work of this department.

3. Be responsible for the work arrangement of this department, and supervise, inspect and assess the work of employees in this department.

4. Coordinate with relevant departments.

5. Make the work plan and summary on time.

6. Hold regular working meetings.

7. Complete other tasks assigned by the general manager and other leaders of the company.

8. Responsible for planning, organizing and summarizing community activities.

9. Receive customers' visits.

10, responsible for checking the daily work of the administrator and giving specific guidance to the administrator's work.

1 1, responsible for supervising and inspecting the charging work of all management levels and counting the arrears in the whole region.

12, report the problems that are difficult to solve in daily work to the department manager in time.

Customer service front desk clerk

1, strictly abide by the Company's Professional Code and various management rules and regulations.

2. Enter the application process of the owner, motor vehicle pass, bus pass and encrypted channel, and answer the relevant questions raised by the owner.

3. Handle decoration formalities for customers, handle temporary passes for decoration personnel, issue decoration management regulations to customers, and answer related decoration questions at the same time, and ask maintenance service personnel to approve decoration applications and refund after decoration.

4. Handle telephone installation procedures and various telephone services on behalf of customers.

5. Handle dog-raising license and temporary residence permit for customers.

6. Subscribe to newspapers and magazines on behalf of customers, and be responsible for receiving and distributing newspapers, magazines and letters.

7. Rent out houses for customers and rent out vacant houses for developers.

8. Be responsible for printing, distributing and archiving the notices to customers.

9. At the request of customers, issue relevant certificates for customers in accordance with relevant regulations.

10, carefully complete the daily work record as required.

1 1. Answer all kinds of questions and inquiries raised by customers at any time and report to the department manager in time.

12. Complete other tasks assigned by department managers and company leaders.

Customer service administrator

1, accepting customer inquiries, complaints, suggestions and opinions, etc. And make records;

2. Collect customers and corresponding market data, and establish and manage customer files and information databases;

3. Maintain good customer relationship and master customer needs;

4, responsible for business coordination with relevant departments, timely solve the problems raised by customers;

5. Responsible for the quality supervision of the park to improve the satisfaction of the owners;

6, responsible for the owner's maintenance, familiar with the maintenance workflow.