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Residential property management plan

In order to implement the "Proposal on Strengthening Property Management in Residential Areas according to Law" deliberated and adopted by the Third Session of the 13th Municipal People's Congress, further standardize property management activities, earnestly safeguard the legitimate rights and interests of owners and property management enterprises, and strive to improve the level of property management, this scheme is formulated in accordance with the "Regulations on Property Management" and relevant laws and regulations, combined with the actual property management work in our city:

I. Guiding ideology

Based on the national property management regulations, guided by the spirit of the Shenyang Urban Management Work Conference, focusing on the implementation of the Proposal on Strengthening Property Management in Residential Areas according to Law, and aiming at standardizing management and improving property service level, we will further strengthen property management in residential areas and promote the healthy development of property management in our city.

Two. Objectives and scope

(1) goal:

1, effectively solve the problems left over from development, and the rectification rate will reach 90% before the end of the year; Houses with engineering quality problems should be repaired in time, and the timely maintenance rate should reach 90%.

2. The bid winning rate of new residential quarters reaches100%; In 2005, 65,438+0,000% of newly occupied buildings should sign preliminary property management contracts and temporary owners' conventions before the sale of commercial houses.

3, all enterprises engaged in property management activities, to 100% to obtain the "property enterprise qualification certificate".

4. Strengthen the supervision of property management behavior and the training of employees. The certificate-holding rate of property enterprise managers reached 100%, and the integrity files and credit files of property management enterprise managers were established.

5. Vigorously promote property management. Before the end of the year, the property management rate of residential quarters with property management conditions will reach 100%.

6. Strengthen the autonomy and self-discipline of the owners. Before the end of the year, more than 80% of qualified residential quarters should set up owners' meetings and owners' committees.

(II) Scope: To investigate 244 residential quarters with property management in the whole city. According to the survey results, clean up and rectify, and further standardize property management behavior.

Third, the work content

(1) Improve the construction of local laws and regulations on property management in our city. According to the national "Property Management Regulations" and related supporting laws and regulations, combined with the actual situation of property management in our city, through investigation and learning from the successful experience of domestic advanced cities, the "Shenyang Property Management Regulations" was promulgated and implemented as soon as possible to strengthen the supervision and management of property management activities in our city according to law.

(two) to solve the problems left over from the development and construction. As the main body of behavior, the development and construction unit should earnestly assume the responsibility, improve the problems existing in residential areas according to the planning, design and construction standards, and the construction committee, planning, real estate and other relevant departments should implement the responsible units according to the responsibilities of various departments, so as to solve the problems, who is responsible and who is responsible. For residential quarters with problems left over from development and construction, establish rectification files one by one and formulate rectification measures. After rectification, the number will be cancelled. Especially for houses with engineering quality problems, it is necessary to ensure timely maintenance. Before the end of the year, the responsibility for housing maintenance should be fully implemented to units and individuals to ensure that the timely maintenance rate is above 90%. At the same time, relevant departments should promptly formulate corresponding laws and measures, clarify the delivery system of residential areas, and put an end to the problems left over from the development and construction of new residential areas.

(3) Strengthen the supervision of the property market and standardize the property management behavior.

First, strengthen the supervision and guidance of property management bidding, fully implement the pre-bidding mechanism of property management, create a fair and just competitive environment, and promote the specialization, marketization and socialization of property management. According to the national "Property Management Regulations" and "Pre-property Management Bidding Measures", timely formulate the "Shenyang Pre-property Management Bidding Management Measures" in line with the actual situation of our city. New residential quarters need bidding system. New residential quarters with a construction area of more than 50,000 square meters (including 50,000 square meters) must employ property management companies through public bidding. Newly-built residential quarters with a construction area of less than 50,000 meters may, with the approval of the district and county (city) real estate administrative departments, employ property management enterprises through bidding and negotiation. At the same time, the owners' congress is encouraged to select property management companies through bidding. In addition, the (pre) property service contract and the owners' (temporary) convention should be signed in time, and the pre-property management contract and the owners' (temporary) convention should be signed before 65,438+000% of the commercial houses are sold in new residential areas.

The second is to strictly review the qualifications of property management companies. Property management enterprises engaged in property management activities in our city shall obtain the qualification certificate of property management enterprises in accordance with the requirements of national property management laws and regulations, and undertake property management projects in accordance with the provisions of the Measures for the Administration of Property Management Enterprise Qualification of the Ministry of Construction. At the same time, strengthen the annual inspection and qualification evaluation of property management enterprises, give warnings to those who violate the rules and break promises, rectify within a time limit, and cancel their property management qualifications if the circumstances are serious.

The third is to strengthen the supervision of property management behavior and the training of employees to improve the level of property management. Establish credit files of property management enterprises, credit files of managers of property management enterprises and access and exit mechanisms, supervise property management enterprises, employees and property management enterprises to perform property service contracts, and implement a real-name credit evaluation system for property management enterprises and property management project managers. If a property management enterprise or property management project manager violates laws, regulations and commitments, the corresponding score will be deducted according to the seriousness of the case, and a comprehensive evaluation will be conducted at the end of the year. The evaluation results will serve as the basis for the annual inspection and rating of property management enterprises. Supervise the property enterprises to provide services with quality and price in accordance with the standards agreed in the contract, and improve the management service level. At the same time, strengthen the training of property management practitioners, jointly with the training center of the Ministry of Construction, and continue to train property management practitioners in our city, so that employees must hold relevant certificates. In particular, it is necessary to train property management enterprise managers and project managers (directors of property management departments). On the basis of obtaining the post certificate of the property management enterprise manager of the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out the post training system. After practical training, the certificate of professional post of property management practice operation of China Property Association was awarded after passing the examination, and those who failed were disqualified.

Fourth, standardize the owners' assembly and owners' committee, and actively guide owners to correctly exercise their rights and fulfill their obligations. According to the relevant documents of the State and the Ministry of Construction, combined with the actual situation of our city, we will strive to issue the Guiding Opinions on Strengthening the Work of Establishing Owners' Congress and Owners' Committee before the end of the year, clarify the responsibilities of various departments, fully mobilize the enthusiasm of streets and communities, and establish owners' congress and owners' committee according to regulations, so as to make this work related to the interests of the masses and community stability more standardized and operational. On the basis of fully respecting the wishes of all owners, the owners' meeting will be guided to elect owners who are enthusiastic about public welfare undertakings, have a strong sense of responsibility and have certain organizational ability to join the owners' Committee in accordance with legal procedures. Standardize the behavior of owners' congress and owners' committee, promote owners' self-discipline and democratic decision-making, and earnestly safeguard the legitimate rights and interests of owners.

(four) to establish a clear responsibility system for cities, districts, streets and communities. For residential quarters with property management conditions, it should be clear that professional management should be carried out by property management enterprises, and the property management rate should reach100% before the end of the year; For residential areas that do not have property management conditions, it is necessary to determine the management unit and implement special services. Property management will be implemented after conditions are met. Gradually form a new management system based on community, combining professional management with owner autonomy management. All relevant units and departments involved in property management activities shall assume social management responsibilities according to their respective responsibilities and create a good property management environment.

(five) to take various forms to increase the publicity of property management laws and regulations. Formulate specific publicity programs, publicize the national property management laws and regulations and related supporting documents in stages, step by step, in depth and in detail, so as to arouse the attention of all sectors of society on property management, let the owners constantly understand the policies and regulations on property management, guide the whole society to establish a correct consumption concept, and promote social harmony.

Third, organize and lead.

In order to implement this work, the municipal government set up a leading group.

Team leader: Xing Kai

Deputy Head: Wang Tie

Member units: Municipal Real Estate Bureau, Construction Committee, Planning Bureau, Public Security Bureau, Administrative Law Enforcement Bureau, Civil Affairs Bureau and district governments.

The office of the leading group is located in the Municipal Real Estate Bureau and is responsible for the daily organization and coordination. The district government should also set up corresponding organizations to do a good job in specific organization and implementation.

Fourth, the division of responsibilities

Standardizing property management is a systematic project, and it is necessary to adhere to the principle of "compartmentalization and regional responsibility", and the municipal leading group will be fully responsible for the supervision and guidance of this work; The municipal leading group office is responsible for the daily guidance, coordination, supervision and inspection of this work; District governments should be responsible for the specific implementation of this work in view of the problems existing in property management; All relevant departments should follow the division of responsibilities and closely cooperate with the district government to implement the rectification work. All units and departments should clearly define the division of labor, implement responsibilities, cooperate with each other, strengthen inspection and acceptance, and effectively improve the level of property management in our city.

The Municipal Real Estate Bureau is the administrative department in charge of the property management of residential quarters in the city, specifically responsible for the guidance and supervision of the property management in the city, and in conjunction with relevant departments, do a good job in rectifying the problems existing in property management enterprises and residential quarters, such as: property management legislation, preliminary property management bidding, qualification examination of property management enterprises, owners' meeting, establishment of owners' committee, investigation and publicity of property management work, etc.

The Municipal Construction Committee and the Planning Bureau are the management departments of development and construction units. First, in the pre-planning of residential quarters, it is necessary to plan and build necessary property management service rooms and other related supporting facilities to facilitate the later property management work; Second, the residential area is completed and accepted in strict accordance with the plan. Not according to the planning and construction of residential areas, can not be accepted and rectification within a time limit; Third, for the problems left over from development and construction, it is necessary to formulate rectification work plans, actively organize rectification, and reach the qualified standards.

The Municipal Administrative Law Enforcement Bureau and the Public Security Bureau are responsible for investigating and handling property management behaviors, so as to standardize property management activities and improve the level of property management.

The district governments are

The main body responsible for property management should formulate specific rectification work plans in view of the problems existing in the current property management work, actively cooperate with relevant departments of the municipal government, strengthen management, seriously organize rectification, and solve problems in a timely and effective manner.

Verb (abbreviation of verb) implementation steps

It is a long-term work to strengthen the property management of residential quarters according to law. In order to ensure the completion of the work specified in this plan, it will be implemented in three stages this year.

(1) investigation stage (May 2005 10 to May 3 1)

Led by the Municipal Leading Group, with the cooperation of the Construction Committee, planning, real estate, public security, administrative law enforcement and other relevant departments, the district governments organized and implemented a dragnet investigation of the problems left over from development and construction, property management and problems existing in residential quarters, and made a register to establish management files.

(II) Rectification stage (June 1 to June 10 to June 3 1 2005)

The district governments carefully analyzed all kinds of problems identified, found the root causes, formulated corresponding rectification measures, and reported them to the municipal leading group for review. After the approval, they can seriously organize rectification according to the division of responsibilities.

(3) Acceptance stage (20051October1day to1October 05)

Members of the leading group shall, in accordance with the work contents and standards, concentrate their time and carefully organize and review the property enterprises and residential quarters after rectification one by one to ensure that they meet the standards.

Safeguard measures of intransitive verbs

(1) Raise awareness and clarify responsibilities. Leaders at all levels should take strengthening the property management of residential quarters as an important task, implement the "number one" responsibility system, and implement responsibilities at all levels. Establish a clear responsibility system and long-term management mechanism for cities, districts, streets and communities. The relevant functional departments of the municipal government should assume the responsibility of social management in accordance with their respective responsibilities, earnestly do a good job in the property management of residential areas, and achieve results.

(2) Cooperate closely and do a good job in rectification. The relevant departments of the municipal government and the district governments should work together and cooperate closely, formulate feasible rectification measures in view of the problems existing in property management, and do a good job in rectification work. If the rectification is not timely and thorough, the relevant departments should investigate and deal with it in accordance with relevant regulations to ensure that all the standards are met.

(3) Strengthen publicity and create an atmosphere. It is necessary to combine the activities of "implementing the property management regulations and rectifying and standardizing the property management market", vigorously publicize the policies, regulations and related rules and regulations of property management, let residents know about the relevant policies, rights and obligations of property management, further enhance their awareness of participation and rights protection, establish a correct consumption concept, and make property management gradually move towards a virtuous circle.

(4) Strengthen management and consolidate achievements. The relevant departments of the municipal government and the district governments should take property management as an important part of social management, divide their responsibilities and strengthen management. Especially after the existing problems are rectified, it is necessary to further clarify the management unit and management responsibility, avoid the recurrence of similar problems, and earnestly safeguard the vital interests of residents and social stability.