Wang jingfu: my opinion on the construction of security team? 》

Since 1984 the first security company in Shekou, Shenzhen was established, the security service industry has gone through ups and downs for 30 years in China. Great progress has been made in social influence, social recognition, market share, output value profit, business scope, etc., and a social industry has gradually formed, which has become an important guarantee force for preventing crime, preventing losses and maintaining social order. According to preliminary statistics, by the end of 2009, there were more than 3,000 national security service companies with 3.5 million security employees. Security service companies have blossomed all over the country, forming a prairie fire, and the number of security employees has soared, which has played a positive role in serving economic development, maintaining social security and stability, and ensuring people's living and working in peace.

20 10 1, the Regulations on the Administration of Security Services was officially implemented, and the security service market was gradually liberalized, which also opened the prelude to the entry of private security service companies. According to incomplete statistics, by the end of 20 14, there were more than 4,200 security service companies in China with more than 4.5 million security employees, and the security service enterprises continued to maintain a strong development momentum. The security business has developed from a single civil air defense to an all-round security service system integrating civil air defense, technical defense, dog defense, escort and security risk assessment. The enterprise management mode is changing from extensive to intensive and joint-stock modern enterprise management mode. It is not difficult to see from the changes in figures that the security service industry in China, which was born with the reform and opening up, is developing vigorously.

With the rapid development of security service industry, some problems are gradually exposed. The security team is unstable, the personnel flow frequently, the overall quality of security personnel is not high, and the service awareness and safety awareness are low, which seriously restricts the development of security service industry. Therefore, how to build a team of security guards and provide customers with high-quality and satisfactory security services is the key to promote the healthy development of the security service industry. In more than 20 years' working experience in the security industry, the author witnessed a series of development processes of the security industry from stumbling to groping forward to rapid development, and analyzed the key points of the security team construction from a unique perspective, hoping to help peers.

First, strictly control the entry and training, start from the source and start the construction of the security team.

(1) Strictly control the recruitment process. We must do a good job in the recruitment of security guards. Before recruitment, it is necessary to formulate recruitment conditions, consider age, image, health status and professional background one by one, and select excellent and suitable personnel in strict accordance with recruitment requirements to ensure that they enter the security forces with excellent character, great development potential and strong plasticity, so as to ensure quality and quantity. This is the most basic and important thing. Don't recruit without direction. The selection of personnel is very important. Recruiters should understand the purpose of safety and prevent many people from working in a "springboard" way, so that even if they are recruited, they will not do it for too long and will not do it well, because they feel that they are just a springboard, indifferent to management and extremely disobedient. In addition, they should try to recruit people who have never worked as security guards, preferably students who have just graduated, so as to facilitate management, because the length of service and work performance of security guards can be described in four words, that is, "quaint and obedient", so long security time may not be good for enterprises. Although it is not absolute, it does make sense. Therefore, in addition to the needs of clients, we should also consider special positions, such as night shift, and consider married older veterans or some middle-aged laid-off workers, because it is not easy for them to find a job, they will cherish their work and have a strong sense of responsibility. Besides, we can recruit more people from rural areas. They still cherish their work very much, and they are single-minded, "rustic", which can be considered, because they can basically be corrected through training.

(2) Elaborate the training plan and do a good job in pre-job and on-the-job training for security guards. In view of the present situation of the security forces, we should make a training plan, make clear and detailed provisions on training objectives, forms and progress, lay a foundation for the smooth progress of training, make a targeted training plan, and break through each other through classified training methods. Pre-job training is very important after security guards are employed. If possible, they must train independently. In the pre-job training, we must make clear the company's requirements and management system. Of course, there are skills. If the management system is discussed at the beginning, a large number of people will be scared away and feel that the management is too strict. In pre-job training, we should focus on military training, because we can see a person's discipline and acceptance. If it is really bad, it can only be eliminated from this link. In addition, we should strengthen the training of management specialization and basic business knowledge. At the same time, on-the-job training should be strengthened, and regular training should be conducted every year, mainly including repeated training of security personnel in military, physical fitness, fire fighting, professional knowledge, laws and regulations, ideology and morality, etiquette, etc., and the training plan should be customized according to the on-site management situation, which must be implemented in a planned way. Through training, improve the professional quality and mental state of security guards, and strive to have a thoroughly remould oneself change. As the saying goes, we should make every security guard fight on the job with high morale and high spirits, just like fighting chicken blood. Through recruitment and training, the first step in the construction of security forces is to ensure a good start in the construction of security forces, and a good start is half the battle.

Second, strengthening system construction is an important basis for the management of public security team.

(1) Strengthening system construction is a key link in the construction of security forces.

Judging from the current situation of the development of the security service industry, one is that it develops too fast, and the other is that the quality can't keep up. The country has developed a huge team of more than 4.5 million people. Although security service companies have been making unremitting efforts to improve the quality and service level of personnel, on the whole, the quality and service quality of security personnel are still unsatisfactory. Violations of laws and regulations occur from time to time, and customers have great opinions. At present, due to the low cultural quality, weak legal awareness and poor organizational discipline of security practitioners, violations of law and discipline are repeatedly prohibited, which has become a major problem affecting the reputation and image of security. The deep-seated reasons for such problems are of course related to the immature development of the security industry itself, the low political and social status, and the imperfect operating system. However, it is undeniable that this is also inseparable from the fact that safety training, safety and especially management are not really institutionalized. Therefore, strengthening the system construction and persisting in implementation are the key links to be solved urgently in the construction of security guards.

(two) the implementation of the system is an effective means of security team management.

From the management of security industry, system construction is the premise and foundation of scientific management. Once the rules and regulations are formulated, promulgated and implemented, they become the company's "minor regulations" and have unshakable similar legal effect. In the face of the system, managers, management cadres and security guards are all equal and subject to the same constraints, and the system itself is global and mandatory. Under normal circumstances, the system can only be formulated and promulgated through certain procedures and departments, and can only be revised and abolished through the same procedures and departments. Before it is revised and abolished, the original system and system provisions will lose their effectiveness. Therefore, the system is more stable than the personal democratic style, habits and experience of company leaders. It will not be abolished because of the appointment, removal and transfer of leaders, nor will it change because of the changes in personal views and attention of leaders. The system itself is stable and long-term, which can ensure the stability and consistency of work. Therefore, the valuable experience and principles accumulated in the practice of the security industry for more than 30 years will be relatively fixed in the form of system, which will serve as the basis of business management and the code of personal behavior and play an important role in ensuring the management of the security team. At present, the securities company where the author works has more than 30 tangible systems, which are revised and supplemented every year. After 2005, ISO 900/KOOC-0/,ISO/KOOC-0/400/KOOC-0/,OHSMS/KOOC-0/800/KOOC-0/were successively launched, which greatly promoted the quality control of security services. At the same time, it also promotes the improvement of the quality of security guards, thus promoting the construction of security teams.

Three, pay close attention to the implementation of the system is an important means of security team management.

The faster the team develops, the more difficult it is to build a team. With the in-depth development of the security service industry and the continuous growth of the team, as well as the continuous improvement of various management systems, it is particularly important to pay close attention to implementation after system construction, and the following measures should be taken in implementation:

(a) combined with the actual situation, pay close attention to the implementation of rules and regulations.

Security companies, from managers, captains, squad leaders to security guards, all abide by the rules. In daily management, we should follow the principle of "strict certificate, strict principle and strict effect", strengthen inspection and supervision, and deal with problems in time when found. Those who abide by the system and win glory for the company should call on all team members to strengthen their study and set an example, so as to motivate other team members and strengthen positive education. In addition to punishing the players who violate the rules, we should also educate them ideologically, so that they can realize the seriousness of the problem and accept it with conviction, which not only educates themselves, but also achieves the goal of educating everyone. Those players who don't make big mistakes and keep making small mistakes will never tolerate them and resolutely dismiss them. At the end of each year, the company where the author works should commend and reward the security guards who performed well in that year. Security guards who usually contribute to catching criminals, putting out fires and maintaining internal public order are all praised and rewarded in time according to regulations. There must be a series of strict rules and regulations behind a team with excellent style, strong fighting capacity and full of vigor. So do the security forces. Without various rules and regulations, it is impossible to standardize the work, life, words and deeds of security personnel. Based on the principle of combining responsibility, right and benefit, we should make daily summary, early evaluation, quarterly evaluation and annual general evaluation. In addition to strict discipline, strict management and strict inspection, we should also implement a three-level management system of "manager package, team leader package and squad leader package" to be responsible at all levels.

(2) adopt various forms to digest rules and regulations.

Facts have proved that in order for security guards to improve their consciousness of observing rules and regulations, in addition to pre-job training, on-the-job training is also particularly important. The implementation of rules and regulations is to achieve the purpose of digestion through repeated lectures, annual lectures, monthly lectures and daily lectures. At the same time, through 1, adhere to positive education, review and study the rules and regulations formulated by the company and relevant legal documents; 2. According to the actual situation, affirm the achievements and check the existing problems; 3, held a symposium, summed up the exchange of experience, * * * with the improvement; 4. Insist on improving the spirit of rectification while learning, put the enthusiasm in training into doing a good job of quality service, and achieve the purpose of digesting rules and regulations. After the annual off-the-job training, we should also do a test to understand the employees' mastery of rules and regulations, so as to find and solve problems in the future training work.

All-staff training is actually a systematic ideological education, discipline education, legal education and security business knowledge education for security guards, so that security guards can improve their ideological consciousness, establish the idea of loving security work and enhance their consciousness of abiding by rules and regulations.

Fourth, scientific management mechanism is an important guarantee for the construction of security forces.

(A) the use of competitive appointment system to select and use cadres, improve team management.

For the appointment of management cadres, most companies now adopt the appointment system. Moreover, once appointed, there is no possibility of replacement in other aspects unless there is a mistake. This method, which lacks restraint mechanism and performance evaluation system, is unrealistic for modern enterprises, and it also causes negative phenomena such as "doing well but doing poorly, doing more and doing less, doing nothing", which seriously affects the development of team building and basic work, suppresses the internal vitality of some managers and inhibits the enthusiasm of striving for Excellence. I think it is necessary to reform the cadre and personnel system, break a stagnant pool and introduce a competitive mechanism into security work. No matter what he has done before, as long as he has talent, he can compete for posts, select the best candidates and constantly optimize the team combination. In particular, it is necessary to form a mechanism for managers who are not enterprising, proficient in business and do nothing practical, enhance managers' sense of responsibility and crisis, effectively reduce internal friction, and enhance the cohesiveness and combat effectiveness of the team to improve the level of managers.

(2) Pay close attention to team building and vanguard construction.

The security team is a grass-roots organization working in the front line of security services, which is not only directly related to the quality of security services and the reputation of security companies, but also plays a vital role in team management. Therefore, we must attach great importance to team building. First, carefully select the monitor. The selection of the monitor is very important for the management of Class One. In order to strengthen team building, we broke the old employment model. Choose a monitor, don't stick to one pattern and don't care about feelings. No matter what kind of team members we belong to, as long as we love to defend the cause, work hard, can contact the masses, and have certain organizational ability and work level, we will be selected as the monitor of a class. The second is to strengthen the training and education of squad leaders. The company where the author works should make a manager training plan every year, regularly train managers in business and management skills, improve their professional skills, management level and organizational ability, and enhance their professionalism and sense of responsibility. In addition, regular assessment, incompetent timely replacement. The third is to establish a class meeting system for all staff. The security class holds a class meeting once a week to summarize and check the work of the week, solve problems in time when they are found, and make use of the class meeting to have heart-to-heart talks frequently, so that the security class can form a United fighting collective. The fourth is to implement the system of dual leadership and three-level management. Security guards on duty are generally led by security companies and customer safety departments, so that customer safety departments can strengthen the daily supervision, education and management of security guards.

Five, stable team is an important measure for the construction of security team.

(1) Strengthen management and vigorously strengthen political and ideological work.

It is very important to maintain the stability of the current security industry. At present, the security company of the security company is like running water, and about two-thirds of the security guards are moving every year. Frequent personnel turnover is not conducive to the stability and management of the security team. According to incomplete statistics, the annual turnover rate of security guards in Shenyang is about 70%, which seriously restricts the management of the team. Security guards come from all corners of the country. The overall quality of the team is poor, the political and cultural level is not high, the legal concept and organizational discipline are poor, and the motives for participating in security work are different. Some are trying to get rid of poverty temporarily to make a living, some are trying to find another way in time with a sense of security as a springboard, and some are trying to open their eyes in the city without long-term plans. Coupled with simple mind, poor rationality, poor self-control, do not understand policies and working methods, can not deal with complex problems. These serious problems restrict the development of the team. While building material civilization, we must also attach importance to spiritual civilization. In addition to strict pre-job training, this team should also carry out a lot of political and ideological work and carry out various forms and levels of educational activities, so that the majority of security guards can correct their work motives, fundamentally solve the mistakes in their outlook on life, world outlook and values, establish a conscious sense of service, enhance professional ethics and find their own position. Organize security guards to learn from heroes and role models, actively commend good deeds, vigorously carry forward the spirit of love and dedication, and enhance the sense of honor and responsibility of security guards to do their jobs well. Carry out reading activities, run a rich learning garden, carry out amateur cultural and recreational activities, activate the atmosphere, and create a relaxed, harmonious and cohesive working atmosphere. This is an important measure to keep the team stable, and it is also the primary problem of security team management.

(2) Training security guards into high-tech compound talents.

From a realistic point of view, in addition to material interests, there is another important factor that affects the stability of the security team. According to the security guard himself, "when the security guard can't learn technology, there is no future." Security guards have a low sense of professional belonging and social identity. Whether this statement is correct or not, at least it shows a problem: security guards attach great importance to technology and are eager to learn some skills at work to lay the foundation for finding a job in the future. From this point of view, the requirements for security companies are getting higher and higher. Security service companies should expand their service areas and implement diversified operations, from simple doorman, patrol, guardian, escort and personal escort projects to security inspection, security technology prevention, security risk assessment, computer network information security, risk management and crisis management services, and so on. The service field of security companies has expanded, and the requirements for security guards, including cultural quality and professional level, should also be improved accordingly.

In order to meet the demand for talents in the development of the industry, security guards should also strive to master a variety of skills and change a single technician into a compound technician. They are also very useful in the security industry, and their sense of professional belonging is enhanced. So as to achieve the goal of stabilizing the team, which is more conducive to team management.

(3) Care about the life of security guards, and solve some practical problems while doing ideological work.

All employees should care about each other, and do a good job in ideological education and communication when team members have life problems or work emotions. At this time, the battalion chief will play a role and communicate well, not just relying on grassroots managers. Don't give employees a sense of superiority, pay attention to employees, tell them their importance, and affirm their work achievements, so employees will work harder. Sometimes, a raise is not the best way, especially for security personnel.

Caring for security is not empty talk. Every once in a while, the author's security company must have a special person to do research at the grassroots level. First, find out whether the quality of security service meets customer satisfaction; The second is to master the ideological trends of security in recent times; The third is to understand the living conditions of security guards. What's the difficulty? For example, there are security guards who are sick at home, security guards whose children have difficulties in going to school, security guards who have difficulties in living at home, and security guards who usually go to work far away. After the company verifies the situation, it will solve it in time. All the above are done, which will also play a certain role in team management.

(D) Establishing a good salary system is another measure to stabilize the team.

If the company wants the security team to have a high comprehensive quality and a strong service concept, it must make a good security salary assessment plan in addition to good systems, norms and complete rules and regulations. In today's society, the economy is everyone's concern, so if you want to recruit a good security guard, you have to make him feel that his salary is higher than that of the neighboring peer companies. They will be proud to enter such enterprises and cherish this hard-won job. If the company makes a good assessment of the salary scheme and the salary system is perfect, the turnover rate of security guards will be reduced, the quality of personnel will be improved and the service concept will be strengthened. This question is more realistic, but it does work.

(E) do a good job in corporate culture construction, but also a powerful measure to stabilize the team.

In the current era of knowledge economy, enterprise management has entered a higher level of scientific management and cultural management from the previous experience management and system management. Under the guidance of a certain value system, enterprises have chosen consistently advanced ideas, infiltrated behavior culture, and exerted a subtle influence on security forces in terms of restraint, cohesion, encouragement and integration. A team without a cultural foundation is also difficult to sustain and stabilize. Therefore, as a manager, we must advocate "managing people with scientific system, retaining people with good treatment, inspiring people with vigorous career and cultivating people with advanced culture".

For security work, it will be boring after a long time, especially after work. If it is not well managed at this time, it will easily lead to the lack of discipline of the security team. At such a critical moment, you should not only instill the importance of safety and posts, but also improve employees' spare time life and make them feel that their lives are full every day, such as training, training, entertainment competitions and so on. In this way, they will feel that they have both military life and social fun, which can not only unify management but also increase the security team.

To sum up, only by constantly strengthening the team management, perfecting the management system, improving all aspects of quality, and constantly strengthening professional ethics, can we gain a foothold in the fierce competition, the security service industry be recognized by the society, and make greater contributions to economic construction and maintaining social order. After the promulgation of the Regulations on the Administration of Security Services, the security service industry gradually became formal. Only by doing a good job in team management can the security service industry develop in the future.

Facing the future, difficulties and hopes coexist, and challenges and opportunities coexist. Through our strict management and good management of the team, our team quality will certainly meet all requirements, thus providing satisfactory security services and achieving customer satisfaction and social recognition.

China International Security Equipment Expo micro-signal (SEE-China20 15) public platform description: Some articles come from the Internet, and publishing articles for transmitting and sharing more information does not mean agreeing with their views or confirming their descriptions. The content of the article is for reference only and does not constitute investment advice. Investors operate accordingly at their own risk.