Responsibilities of customer service manager

Responsibilities of customer service manager

In the real society, job responsibilities are more and more widely used in life. Job responsibilities refer to the specific work content, the responsibilities of workers, reaching the standards required by superiors and completing the tasks assigned by superiors. So, have you mastered the format of job responsibilities? The following is the job responsibilities of the customer service manager I have compiled for your reference, hoping to help friends in need.

Responsibilities of customer service manager 1 1. Participate in the formulation of the company's marketing strategy.

Second, actively cooperate with the sales department to carry out the work.

Third, establish and maintain the company's after-sales service system.

Four, organize the development of after-sales service personnel code of conduct and supervise the implementation.

Five, the establishment of after-sales service information management system (customer service files, quality tracking and feedback)

Six, communicate with the quality department product quality information and put forward suggestions for improvement.

Seven, organize the customer service system to implement technical upgrade services for customer products.

Eight, formulate and implement the training plan for after-sales service personnel.

Nine, organize the preparation of the company's product maintenance manual.

Ten, supervise and control the after-sales expenses of each office.

XI. Evaluate subordinates and assist in formulating and implementing performance improvement plans.

Twelve. Accept customer complaints

Thirteen. Supervise spare parts sales and after-sales business.

Responsibilities of customer service manager Part 2: Responsibilities of toll collectors in customer service department

1. Under the direct leadership of the charge supervisor, be responsible for the statistics and accounting of utilities and management fees of residential buildings and shops in the park, ensure the timely and accurate charges and improve the collection rate of property management fees;

2. Be familiar with relevant laws and regulations, strictly implement the charging system, and do a good job in community charging management in a timely and accurate manner;

3. Go to the bank every day to retrieve the bank payment slip and register it in the cash register account for easy inquiry and verification;

4. Enter the readings of water and electricity meters and public electricity meters of houses and shops copied by the building manager into computer-generated water and electricity charges and collect electricity charges every month to ensure that the data entry error rate is 0;

5, according to the input data, automatically generate water, electricity, management fees, late fees and other expenses, print out the management fee payment notice of the owners of various houses and shops, and hand it over to the building manager for distribution after checking;

6. Log in the owner information and bank account number of the newly repossessed building every month, so as to generate and manage expenses;

7. Make floppy disks for bank remittance every month, send them to the bank in time, and remit the monthly expenses;

8. After bank transfer, fill in the bank receipt and submit it to the finance department;

9. According to the result of bank transfer, count the amount of transfer failure, print the arrears notice and detailed account of buildings and shops, so that the building administrator can make a charge reminder;

10, collect statistics on the management fees and utilities of buildings and shops at the end of each month, and report them to the department and company leaders after being audited by the charge supervisor;

1 1. Regularly count the electricity and water consumption of residential buildings and shops in the park, and make a balance sheet of water and electricity costs;

12. Assist other departments and businesses to inquire about charges and handle charges complaints;

Customer Service Manager Job Responsibilities 3: Customer Service Manager Job Responsibilities

1. Resolutely implement the national policies, provincial and municipal policies on property management and the company's relevant rules and regulations.

Second, according to the principle of unified management and professional division of responsibilities, reasonably arrange the work of departmental personnel, convene and preside over ministerial meetings, and lead departmental personnel to complete the task indicators issued by the management office in time.

Three, formulate the work plan of the department, guide and assist the subordinate responsible person to formulate the work plan, regularly check, supervise and investigate violations, and put forward corrective measures.

Fourth, stick to your post, go to work on time, dress neatly, warmly receive the owners and visitors, patiently explain the owners' complaints and handle them in time.

Five, responsible for handling residents' complaints about the work of this management office, and shall not delay or shirk, and make good relations with the owners.

Six, strengthen the unity and cooperation of employees in this department, evaluate the work of employees fairly, do a good job in labor discipline inspection and rewards and punishments, and mobilize the enthusiasm of employees.

Seven, submit the department plan to the director of the management office.

Eight, responsible for supervising the procurement, warehousing and warehousing of materials in this department.

Nine, responsible for the formulation and coordination of domestic service, sanitation management and convenience service projects.

Ten, responsible for the overall management of commercial outlets and family service stalls within the jurisdiction.

Eleven, greening and cleaning work to implement partition dicing lump sum operation management, so that the tasks between employees are clear and the responsibilities are clear.

Twelve, adhere to patrol the apartment twice a day, found that the problem on-site supervision and solution.

Thirteen, widely accept residents' opinions and suggestions on greening and cleaning management, in order to improve the work level.

Fourteen, complete other work assigned by the leadership.

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